EAP5104 Conflict Management in Educational InstitutionsBahçeşehir UniversityDegree Programs ENERGY SYSTEMS ENGINEERINGGeneral Information For StudentsDiploma SupplementErasmus Policy StatementNational QualificationsBologna Commission
Bachelor TR-NQF-HE: Level 6 QF-EHEA: First Cycle EQF-LLL: Level 6

Course Introduction and Application Information

Course Code Course Name Semester Theoretical Practical Credit ECTS
EAP5104 Conflict Management in Educational Institutions Fall 3 0 3 8
This catalog is for information purposes. Course status is determined by the relevant department at the beginning of semester.

Basic information

Language of instruction: Turkish
Type of course: Non-Departmental Elective
Course Level: Bachelor’s Degree (First Cycle)
Mode of Delivery: Face to face
Course Coordinator : Dr. Öğr. Üyesi ATAKAN ATA
Course Lecturer(s): Dr. Öğr. Üyesi BURÇAK ÇAĞLA GARİPAĞAOĞLU
Assoc. Prof. EBRU OĞUZ
Recommended Optional Program Components: none
Course Objectives: Aim of the course on the management and resolution of conflict in organizations to provide information and analysis, managers and staff to contribute to the development of conflict management skills, to gain awareness.

Learning Outcomes

The students who have succeeded in this course;
I. Conflict is accepted as a part of everyday life and to help prevent the conflict from becoming too destructive processes to know, would be to try and improve the overall recovery.
II. Conflict in the external environment and internal environment in which it operates, taking into account the solution approaches to analyze problems, understand and be able to produce long-term solutions.
III. In the long term, taking into account the environmental aspects of the conflict-solving skills yapılandırabilecek and necessary to ensure that the rule change / transformation propose.
IV. Conflict and Conflict Management and conflict management strategies in line with the discovery of a sense of responsibility, ability to comprehend and their solutions in the light of the entity will be able to ensure the long-term.

V. The sources of conflict in individual and team-based learning process is the process of communication, mediation, control sample and research will have acquired a variety of skills.

Course Content

Course content; organizations to manage the conflict to reach this logic techniques and logic development and analysis of an administrator or a higher qualification of candidates won their institutions sezinleyip conflict conflict is to use the basic tools needed to manage.

Weekly Detailed Course Contents

Week Subject Related Preparation
1) Introduction Meeting, giving information about the course
2) Introduction to the Concept of Conflict What is Conflict?
3) conflict Properties Stages of Conflict, Types of Conflict, Resources, Results
4) Conflict Management Strategies Integration, To comply obedience
5) Conflict Management Strategies Conflict Management, The Removal of conflicts, Factors Affecting Collisions,
6) Conflict Management Strategies domination, avoidance,
7) Conflict Management Strategies Mutual Compromise Settlement-making, Selection of appropriate strategies,
8) Mid term exam -
9) Control the temper of the conflict Feeling of anger, responses, Awareness, The reason for Strengthening of the individual himself, Expressing anger,
10) Contact the Process of Conflict Perception of the message, Confidence Building, listening
11) mediation Third Party Roles in the conflict, Support Roles, Roles of the Agreement, Mediation Formats Process,
12) Discussion of Disputes negotiation, Bargaining Concepts, Decision Making, Pre-Conditions, preparation, interests, rights, Power, Principled Negotiation,
13) A Study on Conflict Management in Schools Olat Critical Analysis Technique, Conflict Issues and Causes, Management Strategies, Effects of the conflict,
14) Case Analysis Report -
15) Case Analysis Report -
16) final exam -


Course Notes / Textbooks: Atay, Osman, İşletme Programı Ders Notları, Kahramanmaraş Sütçü İmam Üniversitesi
Aydın, Mustafa, Eğitim Yönetimi, Hatipoğlu Yayınevi, Ankara 1991

Canlı, Ebru,“Örgütlerde Kişilerarası Çatışmalar”, İ.Ü. S.B.F. Psik. Böl.,Y. Lisans Tezi, 2
Kindler, Herbert S., İş Yaşamında Anlaşmazlıkların Yapıcı Çözümü, Rota Yay., İst. 1997
Onaran, Oğuz, Örgütlerde Karar Verme, A.Ü. S.B.F. Yayınları No:321, Ankara 1971
Öncü, Ayşe, Örgüt Sosyolojisi, Sosyal Bilimler Derneği Yayınları : G- 7,Ankara 1976
Sabuncuoğlu,Zeyyat, Örgütsel Psikoloji, Alfa Kitabevi, Bursa 1998
References: -

Evaluation System

Semester Requirements Number of Activities Level of Contribution
Attendance 14 % 10
Midterms 1 % 30
Final 1 % 60
Total % 100
Total % 100

ECTS / Workload Table

Activities Number of Activities Duration (Hours) Workload
Course Hours 14 3 42
Study Hours Out of Class 14 4 56
Presentations / Seminar 4 3 12
Project 6 8 48
Quizzes 2 2 4
Midterms 1 15 15
Final 1 15 15
Total Workload 192

Contribution of Learning Outcomes to Programme Outcomes

No Effect 1 Lowest 2 Low 3 Average 4 High 5 Highest
Program Outcomes Level of Contribution
1) Build up a body of knowledge in mathematics, science and Energy Systems Engineering subjects; use theoretical and applied information in these areas to model and solve complex engineering problems.
2) Ability to identify, formulate, and solve complex Energy Systems Engineering problems; select and apply proper modeling and analysis methods for this purpose.
3) Ability to design complex Energy systems, processes, devices or products under realistic constraints and conditions, in such a way as to meet the desired result; apply modern design methods for this purpose.
4) Ability to devise, select, and use modern techniques and tools needed for solving complex problems in Energy Systems Engineering practice; employ information technologies effectively.
5) Ability to design and conduct numerical or pysical experiments, collect data, analyze and interpret results for investigating the complex problems specific to Energy Systems Engineering.
6) Ability to cooperate efficiently in intra-disciplinary and multi-disciplinary teams; and show self-reliance when working on Energy Systems-related problems
7) Ability to communicate effectively in English and Turkish (if he/she is a Turkish citizen), both orally and in writing. Write and understand reports, prepare design and production reports, deliver effective presentations, give and receive clear and understandable instructions.
8) Recognize the need for life-long learning; show ability to access information, to follow developments in science and technology, and to continuously educate oneself.
9) Develop an awareness of professional and ethical responsibility, and behave accordingly. Be informed about the standards used in Energy Systems Engineering applications.
10) Learn about business life practices such as project management, risk management, and change management; develop an awareness of entrepreneurship, innovation, and sustainable development.
11) Acquire knowledge about the effects of practices of Energys Systems Engineering on health, environment, security in universal and social scope, and the contemporary problems of Energys Systems engineering; is aware of the legal consequences of Energys Systems engineering solutions.