COMPUTER ENGINEERING | |||||
Bachelor | TR-NQF-HE: Level 6 | QF-EHEA: First Cycle | EQF-LLL: Level 6 |
Course Code: | COP4446 | ||||||||
Ders İsmi: | Inn the box Customer Relationship Management with Microsoft Dynamics | ||||||||
Ders Yarıyılı: |
Fall Spring |
||||||||
Ders Kredileri: |
|
||||||||
Language of instruction: | English | ||||||||
Ders Koşulu: | |||||||||
Ders İş Deneyimini Gerektiriyor mu?: | No | ||||||||
Type of course: | Departmental Elective | ||||||||
Course Level: |
|
||||||||
Mode of Delivery: | Face to face | ||||||||
Course Coordinator : | Prof. Dr. ADEM KARAHOCA | ||||||||
Course Lecturer(s): |
Dr. Öğr. Üyesi YÜCEL BATU SALMAN Prof. Dr. ADEM KARAHOCA |
||||||||
Course Assistants: |
Course Objectives: | Customer Relationship Management explains the circular relationship between suppliers, technology, and customers, which together provide the infrastructure for customer support in conventional and e-business environment. This course also explores extending the Microsoft CRM application with .NET technologies by laboratory working. |
Course Content: | CRM concepts, CRM application concepts, marketing management, sales management, service management, reporting, workflow management, view management, customization of a CRM application |
The students who have succeeded in this course;
|
Week | Subject | Related Preparation |
1) | CRM concepts | |
2) | CRM application concepts | |
3) | Marketing management | |
4) | Sales management | |
5) | Service management | |
6) | Service administration | |
7) | Service administration / Midterm | |
8) | Reporting | |
9) | Workflow management | |
10) | View management | |
11) | Customization a CRM application 1 | |
12) | Customization a CRM application 1 | |
13) | Group project presentations | |
14) | Group project presentations |
Course Notes / Textbooks: | Working with Microsoft Dynamics™ CRM 4.0, Mike Snyder; Jim Steger,2008, ISBN: 0-7356-2378-3 |
References: | CRM ile ilgili makaleler, ders notları ve ayrıca Microsoft CRM için yayınlanan web içerikleri ve kalan tüm malzemeleri içeren malzemeler sunulacaktır. Materials including CRM related articles, lecture notes and also web contents published for Microsoft CRM and all remaining materials will be submitted internally. |
Ders Öğrenme Kazanımları | ||||||||||
---|---|---|---|---|---|---|---|---|---|---|
Program Outcomes | ||||||||||
1) Adequate knowledge in mathematics, science and computer engineering; the ability to use theoretical and practical knowledge in these areas in complex engineering problems. | ||||||||||
2) Ability to identify, formulate, and solve complex engineering problems; ability to select and apply appropriate analysis and modeling methods for this purpose. | ||||||||||
3) Ability to design a complex system, process, device or product to meet specific requirements under realistic constraints and conditions; ability to apply modern design methods for this purpose. | ||||||||||
4) Ability to develop, select and use modern techniques and tools necessary for the analysis and solution of complex problems encountered in computer engineering applications; ability to use information technologies effectively. | ||||||||||
5) Ability to design, conduct experiments, collect data, analyze and interpret results for the study of complex engineering problems or computer engineering research topics. | ||||||||||
6) Ability to work effectively within and multi-disciplinary teams; individual study skills. | ||||||||||
7) Ability to communicate effectively in verbal and written Turkish; knowledge of at least one foreign language; ability to write active reports and understand written reports, to prepare design and production reports, to make effective presentations, to give and receive clear and understandable instructions. | ||||||||||
8) Awareness of the necessity of lifelong learning; ability to access information, to follow developments in science and technology and to renew continuously. | ||||||||||
9) To act in accordance with ethical principles, professional and ethical responsibility; information on the standards used in engineering applications. | ||||||||||
10) Information on business practices such as project management, risk management and change management; awareness of entrepreneurship and innovation; information about sustainable development. | ||||||||||
11) Knowledge of the effects of engineering practices on health, environment and safety in the universal and social scale and the problems of the era reflected in engineering; awareness of the legal consequences of engineering solutions. |
No Effect | 1 Lowest | 2 Low | 3 Average | 4 High | 5 Highest |
Program Outcomes | Level of Contribution | |
1) | Adequate knowledge in mathematics, science and computer engineering; the ability to use theoretical and practical knowledge in these areas in complex engineering problems. | |
2) | Ability to identify, formulate, and solve complex engineering problems; ability to select and apply appropriate analysis and modeling methods for this purpose. | |
3) | Ability to design a complex system, process, device or product to meet specific requirements under realistic constraints and conditions; ability to apply modern design methods for this purpose. | |
4) | Ability to develop, select and use modern techniques and tools necessary for the analysis and solution of complex problems encountered in computer engineering applications; ability to use information technologies effectively. | 4 |
5) | Ability to design, conduct experiments, collect data, analyze and interpret results for the study of complex engineering problems or computer engineering research topics. | 4 |
6) | Ability to work effectively within and multi-disciplinary teams; individual study skills. | |
7) | Ability to communicate effectively in verbal and written Turkish; knowledge of at least one foreign language; ability to write active reports and understand written reports, to prepare design and production reports, to make effective presentations, to give and receive clear and understandable instructions. | |
8) | Awareness of the necessity of lifelong learning; ability to access information, to follow developments in science and technology and to renew continuously. | |
9) | To act in accordance with ethical principles, professional and ethical responsibility; information on the standards used in engineering applications. | |
10) | Information on business practices such as project management, risk management and change management; awareness of entrepreneurship and innovation; information about sustainable development. | |
11) | Knowledge of the effects of engineering practices on health, environment and safety in the universal and social scale and the problems of the era reflected in engineering; awareness of the legal consequences of engineering solutions. |
Semester Requirements | Number of Activities | Level of Contribution |
Laboratory | 1 | % 10 |
Project | 1 | % 20 |
Midterms | 1 | % 30 |
Final | 1 | % 40 |
Total | % 100 | |
PERCENTAGE OF SEMESTER WORK | % 60 | |
PERCENTAGE OF FINAL WORK | % 40 | |
Total | % 100 |
Activities | Number of Activities | Duration (Hours) | Workload |
Course Hours | 14 | 3 | 42 |
Study Hours Out of Class | 3 | 6 | 18 |
Project | 1 | 25 | 25 |
Quizzes | 4 | 3 | 12 |
Final | 1 | 20 | 20 |
Total Workload | 117 |