BAHÇEŞEHİR UNIVERSITY BİLGİ PAKETİ / DERS KATALOĞU
| FOREIGN TRADE (TURKISH, DISTANCE EDUCATION) | |||||
| Associate | TR-NQF-HE: Level 5 | QF-EHEA: Short Cycle | EQF-LLL: Level 5 | ||
Ders Genel Tanıtım Bilgileri
| Course Code: | SEN4503 | ||||||||
| Ders İsmi: | Introduction to IT Services Management | ||||||||
| Ders Yarıyılı: |
Spring Fall |
||||||||
| Ders Kredileri: |
|
||||||||
| Language of instruction: | English | ||||||||
| Ders Koşulu: | |||||||||
| Ders İş Deneyimini Gerektiriyor mu?: | No | ||||||||
| Type of course: | Non-Departmental Elective | ||||||||
| Course Level: |
|
||||||||
| Mode of Delivery: | E-Learning | ||||||||
| Course Coordinator : | Dr. Öğr. Üyesi TAMER UÇAR | ||||||||
| Course Lecturer(s): | |||||||||
| Course Assistants: |
Dersin Amaç ve İçeriği
| Course Objectives: | Foundations in IT services course provides an overview of IT Services. Topics include enterprise systems management (ESM), which is the complete and total management of a company's IT elements and/or environment. IT services, or ESM, involves two categorizations: infrastructure management -the discipline regarding services responsible for maintaining and managing the IT elements in an environment, and relationship management -the discipline containing the services that are customer facing in relation to their IT infrastructure. |
| Course Content: | The course content is composed of the basics of computing infrastructure, introduction to it services, event and fault management, problem, change and configuration management, asset management, security and network management, storage, workload, backup and recovery management, business process management fundamentals, business process management supporting infrastructure. |
Learning Outcomes
The students who have succeeded in this course;
|
|||||||||||||||||||||||||||||||
Ders Akış Planı
| Week | Subject | Related Preparation |
| 1) | Computing Infrastructure Overview | |
| 2) | Introduction to IT Services | |
| 3) | Event & Fault Management | |
| 4) | Problem, Change and Configuration Management | |
| 5) | Asset Management | |
| 6) | Security and Network Management | |
| 7) | Storage, Workload, Backup and Recovery Management | |
| 8) | Storage, Workload, Backup and Recovery Management / Midterm I | |
| 9) | Business Process Management Fundamentals | |
| 10) | Business Process Management Supporting Infrastructure | |
| 11) | Case Study Presentations | |
| 12) | Case Study Presentations / Midterm II | |
| 13) | Case Study Presentations | |
| 14) | Project Presentation |
Sources
| Course Notes / Textbooks: | Rob Addy, Effective IT Service Management: To ITIL and Beyond, Springer OGC- ITIL v3 references library– Service Design, Transition, Operation, Strategy, Continual Service Improvement. |
| References: | Yok |
Ders - Program Öğrenme Kazanım İlişkisi
| Ders Öğrenme Kazanımları |
|---|
| Program Outcomes |
Ders - Öğrenme Kazanımı İlişkisi
| No Effect | 1 Lowest | 2 Low | 3 Average | 4 High | 5 Highest |
| Program Outcomes | Level of Contribution |
Öğrenme Etkinliği ve Öğretme Yöntemleri
Ölçme ve Değerlendirme Yöntemleri ve Kriterleri
Assessment & Grading
| Semester Requirements | Number of Activities | Level of Contribution |
| Quizzes | 2 | % 10 |
| Homework Assignments | 2 | % 10 |
| Midterms | 2 | % 40 |
| Final | 1 | % 40 |
| Total | % 100 | |
| PERCENTAGE OF SEMESTER WORK | % 60 | |
| PERCENTAGE OF FINAL WORK | % 40 | |
| Total | % 100 | |
İş Yükü ve AKTS Kredisi Hesaplaması
| Activities | Number of Activities | Duration (Hours) | Workload |
| Course Hours | 14 | 3 | 42 |
| Study Hours Out of Class | 3 | 6 | 18 |
| Quizzes | 2 | 3 | 6 |
| Midterms | 2 | 15 | 30 |
| Final | 1 | 17 | 17 |
| Total Workload | 113 | ||