COP4217 Customer and User Experience ManagementBahçeşehir UniversityDegree Programs BUSINESS ADMINISTRATIONGeneral Information For StudentsDiploma SupplementErasmus Policy StatementNational QualificationsBologna Commission
BUSINESS ADMINISTRATION
Bachelor TR-NQF-HE: Level 6 QF-EHEA: First Cycle EQF-LLL: Level 6

Course Introduction and Application Information

Course Code Course Name Semester Theoretical Practical Credit ECTS
COP4217 Customer and User Experience Management Fall
Spring
3 0 3 6
This catalog is for information purposes. Course status is determined by the relevant department at the beginning of semester.

Basic information

Language of instruction: English
Type of course: Departmental Elective
Course Level: Bachelor’s Degree (First Cycle)
Mode of Delivery:
Course Coordinator : Dr. Öğr. Üyesi AYLA ESEN
Course Lecturer(s): Dr. Öğr. Üyesi KAZIM SELÇUK TUZCUOĞLU
Course Objectives:

Learning Outcomes

The students who have succeeded in this course;

Course Content

Weekly Detailed Course Contents

Week Subject Related Preparation

Sources

Course Notes / Textbooks:
References:

Evaluation System

Semester Requirements Number of Activities Level of Contribution
Total %
PERCENTAGE OF SEMESTER WORK % 0
PERCENTAGE OF FINAL WORK %
Total %

Contribution of Learning Outcomes to Programme Outcomes

No Effect 1 Lowest 2 Low 3 Average 4 High 5 Highest
           
Program Outcomes Level of Contribution
1) Being able to identify problems and ask right questions 3
2) Having problem solving skills and developing necessary analytical attitude 4
3) Comprehending theoretical arguments along with counter arguments in detail 3
4) Gaining awareness of lifelong learning and being qualified for pursuing graduate education 3
5) Applying theoretical concepts in project planning 4
6) Communicating efficiently by accepting differences and carrying out compatible teamwork 3
7) Increasing efficiency rate in business environment 3
8) Developing innovative and creative solutions in face of uncertainty 3
9) Researching to gather information for understanding current threats and opportunities in business 4
10) Being aware of the effects of globalization on society and business while deciding 5
11) Possessing digital competence and utilizing necessary technology 4
12) Communicating in at least one foreign language in academic and daily life 3
13) Possessing managing skills and competence 4
14) Deciding with the awareness of the legal and ethical consequences of business operations 3
15) Expressing opinions that are built through critical thinking process in business and academic environment 4