BUSINESS ADMINISTRATION
Bachelor	TR-NQF-HE: Level 6	QF-EHEA: First Cycle	EQF-LLL: Level 6

Course Introduction and Application Information

Course Code	Course Name	Semester	Theoretical	Practical	Credit	ECTS
GEP0611	Effective Skills for Communication	Fall Spring	3	0	3	5

This catalog is for information purposes. Course status is determined by the relevant department at the beginning of semester.

Basic information

Language of instruction:	English
Type of course:	GE-Elective
Course Level:	Bachelor’s Degree (First Cycle)
Mode of Delivery:	E-Learning
Course Coordinator :	Assist. Prof. AYBİKE ELİF BOLCAN
Course Lecturer(s):	Instructor DENİZ SAYDAM SARIKARDAŞOĞLU
Recommended Optional Program Components:	None
Course Objectives:	The course will examine dimensions of communication styles, concepts, principles and theories of communication and how these apply to effective communication. It will address communication in problem-solving processes, the importance of communication to effective leadership, and the importance of effective communication.

Learning Outcomes

The students who have succeeded in this course;
1. Students understand the nature and the importance of effective communication
2. The student will gain knowledge of concepts, theories, and research findings in effective communication.
3. Students identify which behaviors negatively impact and which ones impact positively relationships they are in
4. Students identify, explain and analyze the psychological, social, cultural and linguistic factors which affect the communication of humans
5. Students describe and apply specific skills to the following areas of the human communication process: perception, empathy, listening, and conflict management.
6. Students identify the factors which contribute to a healthy communication climate
7. Students identify the various stages of interpersonal relationships
8. Students identify the value and the challenges of using verbal communication
9. Students will understand various contexts (friendship, family, etc.) in which effective communication occurs
10. Students improve their skills in observing, analyzing, and critiquing their own communicative behaviors as well as those of others.

Course Content

Definition and Importance of Communication, Elements of Communication and Levels of Communication, Communication, Types of Communication: Written Communication, Types of Communication: Nonverbal Communication, Subject Description, Visual Communication and Mass Communication, Organizational Communication and Barriers to Communication
Teaching methods and techniques used in the course are: lecture, reading, group work, sample examination, problem solving, discussion, observation.

Weekly Detailed Course Contents

Week	Subject	Related Preparation
1)	General Overview about Communication
2)	Defining the Nature and the Importance of Effective Communication: Models &Myths
3)	Elements of Communication and Levels of Communication
4)	Types of Communication: Verbal Communication
5)	Types of Communication: Written Communication
6)	Types of Communication: Nonverbal Communication
7)	Visual Communication and Mass Communication
8)	Mdterm Week
9)	Organizational Communication
10)	Barriers to Communication
11)	Listening Skills
12)	Empathy and Communication Body Language
13)	Attitudes and Social Influences and Persuasive Communication
14)	Interpersonal Communication Conflicts and Conflict Management

Sources

Course Notes / Textbooks:	7 Steps to Effective Communication, Prem P. Bhalla, Goodwill Publishing House Kişilerarası İletişim Bilgiler-Etkiler-Engeller , Demet Gürüz/ Ayşen Temel Eğnili, İletişim Yayınları Akla ve Kalbe Giden İletişim Yolları, Fatoş Karahasan, CEO Plus. Kişilerarası İlişkiler ve Etkili İletişim, Alim Kaya, Pegem Akademi, 7.baskı, 2015.
References:

Evaluation System

Semester Requirements	Number of Activities	Level of Contribution
Homework Assignments	2	% 20
Midterms	1	% 20
Final	1	% 60
Total		% 100
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 60
Total		% 100

ECTS / Workload Table

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	13	3	39
Study Hours Out of Class	13	4	52
Homework Assignments	2	10	20
Midterms	1	2	2
Final	1	2	2
Total Workload			115

Contribution of Learning Outcomes to Programme Outcomes

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	Being able to identify problems and ask right questions	2
2)	Having problem solving skills and developing necessary analytical attitude	1
3)	Comprehending theoretical arguments along with counter arguments in detail	3
4)	Gaining awareness of lifelong learning and being qualified for pursuing graduate education	4
5)	Applying theoretical concepts in project planning	3
6)	Communicating efficiently by accepting differences and carrying out compatible teamwork	4
7)	Increasing efficiency rate in business environment
8)	Developing innovative and creative solutions in face of uncertainty	3
9)	Researching to gather information for understanding current threats and opportunities in business
10)	Being aware of the effects of globalization on society and business while deciding	2
11)	Possessing digital competence and utilizing necessary technology
12)	Communicating in at least one foreign language in academic and daily life	3
13)	Possessing managing skills and competence
14)	Deciding with the awareness of the legal and ethical consequences of business operations
15)	Expressing opinions that are built through critical thinking process in business and academic environment	3