ENGINEERING MANAGEMENT (TURKISH, PHD)
PhD	TR-NQF-HE: Level 8	QF-EHEA: Third Cycle	EQF-LLL: Level 8

Course Introduction and Application Information

Course Code	Course Name	Semester	Theoretical	Practical	Credit	ECTS
ISM5212	Quality Management	Fall	3	0	3	12

This catalog is for information purposes. Course status is determined by the relevant department at the beginning of semester.

Basic information

Language of instruction:	Turkish
Type of course:	Departmental Elective
Course Level:
Mode of Delivery:	Face to face
Course Coordinator :	Assoc. Prof. AHMET BEŞKESE
Course Lecturer(s):	Assoc. Prof. AHMET BEŞKESE
Recommended Optional Program Components:	N.A.
Course Objectives:	The aim of the course is to provide the fundamentals of quality management including statistical quality control. The course covers causes of variation, statistical process control, control charts, quality control tools and techniques. The managerial and organizational aspects of quality, total quality management (TQM), quality awards, quality assurance systems, the IS0 certification process, six-sigma and the DMAIC process are also covered. Applications with statistical software packages are also utilized.

Learning Outcomes

The students who have succeeded in this course;
I. Discuss quality, quality improvement and different dimensions of quality.
II. Describe the quality management philosophies of Deming, Juran, Feigenbaum and Crosby.
III. Discuss TQM, six-sigma, ISO standards and quality awards.
IV. Explain the steps of DMAIC.
V. Recognize the chance and assignable causes of variability in a process.
VI. Use the basic process improvement tools of statistical process control.
VII. Evaluate confidence intervals for one sample and for comparing two samples.
VIII. Construct different types of control charts for variables.
IX. Analyze process capability using control charts.
X. Construct different types of control charts for attributes.

Course Content

The course covers acceptance sampling, types of sampling plans, causes of variation, statistical process control, control charts, quality control tools and techniques. The managerial and organizational aspects of quality, total quality management (TQM), quality awards, quality assurance systems, the IS0 certification process, six-sigma and the DMAIC process are also covered.

Weekly Detailed Course Contents

Week	Subject	Related Preparation
1)	Introduction to Quality: basic definitions and historical development of quality and quality improvement
2)	Relation between quality and productivity, quality costs, quality management philosophies
3)	Management Aspects of Quality: TQM, ISO, Six-sigma
4)	Management Aspects of Quality: DFSS, Lean, DMAIC process
5)	Tools and Techniques for Quality Control and Improvement
6)	Statistical Inference about Product and Process Quality
7)	Statistical Inference about Product and Process Quality
8)	Midterm
9)	Control Charts for Variables: Xbar-R, Xbar-S, I-MR control charts
10)	Control Charts for Variables: CUSUM, EWMA control charts
11)	Process Capability Analysis using Control Charts
12)	Control Charts for Attributes: p, np control charts
13)	Control Charts for Attributes: c, u control charts
14)	Project presentations

Sources

Course Notes / Textbooks:	Douglas C. Montgomery, Cheryl L. Jennings, Michele E. Pfund, 2011. Managing, Controlling, and Improving Quality, John Wiley & Sons, 1st Edition
References:	Douglas C. Montgomery, 2009. Statistical Quality Control: A Modern Introduction, John Wiley & Sons, 6th Edition

Evaluation System

Semester Requirements	Number of Activities	Level of Contribution
Homework Assignments	4	% 10
Project	1	% 20
Midterms	1	% 30
Final	1	% 40
Total		% 100
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 60
Total		% 100

ECTS / Workload Table

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	14	3	42
Study Hours Out of Class	14	2	28
Presentations / Seminar	1	10	10
Project	1	40	40
Homework Assignments	4	10	40
Midterms	1	15	15
Final	1	20	20
Total Workload			195

Contribution of Learning Outcomes to Programme Outcomes

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	- To be able to develop and deepen current and advanced knowledge in the field with original thought and/or research at the level of expertise based on master's qualifications, and to reach original definitions that will bring innovation to the field.
2)	- To be able to comprehend the interdisciplinary interaction that the field is related to; Ability to reach original results by using knowledge that requires expertise in analyzing, synthesizing and evaluating new and complex ideas.
3)	-To be able to evaluate and use new knowledge in the field with a systematic approach.
4)	- To be able to develop a new idea, method, design and/or application that brings innovation to the field, or to apply a known idea, method, design and/or application to a different field, to research, comprehend, design, adapt and apply an original subject.
5)	- Ability to critically analyze, synthesize and evaluate new and complex ideas.
6)	- Gaining high-level skills in using research methods in studies related to the field.
7)	- To be able to critically examine and develop social relations and the norms that guide these relations, and to manage actions to change them when necessary.
8)	- To be able to defend their original views in the discussion of the issues in the field with experts and to establish an effective communication showing their competence in the field.
9)	- To be able to communicate and discuss at an advanced level in written, oral and visual using a foreign language at least at the C1 General Level of the European Language Portfolio.
10)	- To be able to develop new thoughts and methods in the field by using high-level mental processes such as creative and critical thinking, problem solving and decision making.
11)	- To be able to contribute to the process of becoming an information society and maintaining it by introducing scientific, technological, social or cultural advances in the field.
12)	- To be able to interact functionally by using strategic decision-making processes in solving the problems encountered in the field.
13)	- To be able to contribute to the solution of social, scientific, cultural and ethical problems encountered in issues related to the field and to support the development of these values.
14)	- Being able to contribute to the progress in the field by independently carrying out an original work that brings innovations to the field, develops a new idea, method, design and / or application or applies a known idea, method, design and / or application to a different field.
15)	- To be able to expand the limits of knowledge in the field by publishing at least one scientific article related to the field in national and/or international refereed journals and/or by producing or interpreting an original work.
16)	- Ability to lead in environments that require the resolution of unique and interdisciplinary problems.