| Language of instruction: |
English |
| Type of course: |
Non-Departmental Elective |
| Course Level: |
Bachelor’s Degree (First Cycle)
|
| Mode of Delivery: |
Face to face
|
| Course Coordinator : |
Dr. Öğr. Üyesi CEMAL OKAN ŞAKAR |
| Recommended Optional Program Components: |
None |
| Course Objectives: |
The course objectives are covered in four parts.
1.Application : Part One explores the Microsoft Dynamics CRM application from a user's perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, Marketing Automation, Sales Management, Service Management, and Service Scheduling.
2.Installation : Part Two teaches students how to install and deploy Microsoft Dynamics CRM 4.0. The course explores the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the three primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook
3.Customization : Part Three provides students with the tools to configure and customize Microsoft Dynamics CRM 4.0. Configuration topics include setting up business management functions. The course also focuses on using the Microsoft Dynamics CRM 4.0 Customization tools to customize the system components.
4.Extending : Part Four provides students with the knowledge and skills to understand how Microsoft Dynamics CRM 4.0 can be extended. |
| Week |
Subject |
Related Preparation |
| 1) |
CRM / Dynamics CRM Introduction |
|
| 2) |
Microsoft Dynamics CRM Basics (Web, Outlook, Mobile Clients) |
|
| 3) |
Sales, Marketing, Service Management |
|
| 4) |
Microsoft Dynamics CRM Components and Installation |
|
| 5) |
Configuring Dynamics CRM (Business Units, Security, Roles, Users, Team, Organization, MUI) |
|
| 6) |
Customization Part I (Import/Export, Form,View, Entity, Attribute, Relationship) |
|
| 7) |
Customization Part II (Import/Export, Form,View, Entity, Attribute, Relationship) |
|
| 8) |
Microsoft Dynamics CRM Extending Architecture |
|
| 9) |
Advanced Platform Operations |
|
| 10) |
Custom Workflow Activities and Plug-ins |
|
| 11) |
Application Event Programming and Integration |
|
| 12) |
Building ASP .NET Extensions |
|
| 13) |
Projects |
|
| 14) |
Projects |
|
| |
Program Outcomes |
Level of Contribution |
| 1) |
To correctly identify the problems and to be able to ask the correct questions |
2 |
| 2) |
To have the ability for problem solving and to utilize analytical approach in dealing with the problems of finance |
1 |
| 3) |
To understand and grasp the full details of theoretical arguments and counter arguments |
2 |
| 4) |
To be fully prepared for a graduate study in finance and to have lifelong learning awareness |
2 |
| 5) |
To be able to apply theoretical principles of finance to the realities of practical business life |
1 |
| 6) |
To develop solutions for managerial problems by understanding the requirements of international financial markets |
2 |
| 7) |
To think innovatively and creatively in complex situations |
3 |
| 8) |
To be able to make decisions both locally and internationally by knowing the effects of globalization on business and social life |
2 |
| 9) |
To have the competencies of the digital age and to use the necessary financial applications |
2 |
| 10) |
To be able to use at least one foreign language both for communication and academic purposes |
1 |
| 11) |
To understand the importance of business ethics and to take decisions by knowing the legal and ethical consequences of their activities in the academic world and business life |
2 |
| 12) |
To develop an objective criticism in business and academic life and having a perspective to self-criticize |
2 |
BAHÇEŞEHİR UNIVERSITY BİLGİ PAKETİ / DERS KATALOĞU
