FIRST AND EMERGENCY AID (ENGLISH)
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

Course Introduction and Application Information

Course Code	Course Name	Semester	Theoretical	Practical	Credit	ECTS
FAE1007	Medical Services Communication	Fall	2	0	2	5

Basic information

Language of instruction:	English
Type of course:	Must Course
Course Level:	Associate (Short Cycle)
Mode of Delivery:	Face to face
Course Coordinator :	Instructor SELMA BAZ
Course Lecturer(s):	Instructor AYBİKE ELİF BOLCAN
Course Objectives:	The objectives of this course are to define basic concepts and models of communication; to analyse new communication technologies; to enable students to gain knowledge about interpersonal communicaiton, teamwork, problem solving strategies and ethical issues in communication.

Learning Outcomes

The students who have succeeded in this course;
1- Use skills for effective speaking and listening.
2- Define different views on the new communication technologies.
3- Define ethical issues in communication.
4- Apply basic principles of teamwork.

Course Content

This course covers topics about communication, functions of communication, ethical issues in communication, communication theories, types of communication, new communication technologies, speaking and listening skills, essential factors for effective communication in health organisations.

Weekly Detailed Course Contents

Week	Subject	Related Preparation
1)	Introduction	Non
2)	Communication, Definitions	Non
3)	Communication Models	Non
4)	Communication Types	Non
5)	Communication Barriers and Conflicts	Non
6)	New Media and Communication Technology	Non
7)	Teamwork	Non
8)	Mass Communciation	Non
9)	Organizational communication	Non
10)	Important Aspects of Interpersonal Communication	Non
11)	Methods for effective communication with a community	Non
12)	Effective speaking and listening skills	Non
13)	Provider-Patient Communication	Non
14)	Communication in Health Organizations	Non

Sources

Course Notes / Textbooks:	1- Okay, A. Sağlık İletişimi, MediaCat Kitapları, İstanbul, 2009. 2- Dursun, Ö.Ö. İletişimde Dönüşümler – Bilgi ve İletişim Teknolojileri Işığında Dönüşümler, Ed. Ferhan Odabaşı, 2010.
References:	1- Güngör, N. İletişim Kuramlar ve Yaklaşımlar, Siyasal Kitabevi, Ankara, 2011. 2- Tutar, H. Örgütsel İletişim, Seçkin Yayıncılık, Ankara, 2009.

Evaluation System

Semester Requirements	Number of Activities	Level of Contribution
Midterms	1	% 40
Final	1	% 60
Total		% 100
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 60
Total		% 100

ECTS / Workload Table

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	14	2	28
Application	14	0	0
Study Hours Out of Class	14	4	56
Midterms	1	20	20
Final	1	20	20
Total Workload			124

Contribution of Learning Outcomes to Programme Outcomes

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	The ability to have theoretical and practical knowledge related to the field at a basic level	3
2)	The use of theoretical knowledge related to the field in practice	3
3)	To behave according to basic professional legislation related to the field	1
4)	Use information and communication technology, express professional knowledge through written and verbal/non-verbal communication	5
5)	Express the social, scientific, cultural and ethical values of professional	4
6)	Develop themselves personally and professionally updating knowledge, skills and competencies of the field with lifelong learning awareness	3
7)	Effective use the terminology of the field	2
8)	To prepare the ambulance for emergency call and patient transfer.	3
9)	To performe emergency medical care and interventions	2
10)	To performe the professional skills for initial diagnosis and prehospital emergency management	2
11)	To have the ability of evaluation of the incident scene.	3