PRL3540 Expectation Management in Public RelationsBahçeşehir UniversityDegree Programs PERFORMING ARTSGeneral Information For StudentsDiploma SupplementErasmus Policy StatementNational QualificationsBologna Commission
PERFORMING ARTS
Bachelor TR-NQF-HE: Level 6 QF-EHEA: First Cycle EQF-LLL: Level 6

Course Introduction and Application Information

Course Code Course Name Semester Theoretical Practical Credit ECTS
PRL3540 Expectation Management in Public Relations Spring
Fall
3 0 3 5
This catalog is for information purposes. Course status is determined by the relevant department at the beginning of semester.

Basic information

Language of instruction: English
Type of course: Non-Departmental Elective
Course Level: Bachelor’s Degree (First Cycle)
Mode of Delivery: Face to face
Course Coordinator : Dr. Öğr. Üyesi SELCAN YEŞİLYURT
Course Lecturer(s): Dr. Öğr. Üyesi SELCAN YEŞİLYURT
Recommended Optional Program Components: None
Course Objectives: Purpose of this course is to review the processes and to improve operational skills required for the PR/communications expert, supporting the management of stakeholders to the optimum level and in line with the goal to be achived.

Learning Outcomes

The students who have succeeded in this course;
Students who will successfully complete this course will;
1- Understand the communications models to be developed in order to ideally meet the clients goals and expectations.
2- Be informed on developing models which will help them to establish a fruitful relationship between their clients (the Brand) and the Media.
3- Understand how to manage the communication processes work where they will face high expectations from the brand and agency
4- Understand how to manage the mutual expectaions in an ideal relationship chain in brand, agency and 3rd party management.
5- Gain experience in explaining what communcations departments and/or specialists do in a company.
6- Understand how to translate their academic knowledge into professional and operational relationship management.

Course Content

This course aims to improve the process management and understanding related to get grasp of and to answer the expectations related to public relations services received from the corporate departments of brands and organizations and/or from the agencies.

Weekly Detailed Course Contents

Week Subject Related Preparation
1) Structures and models of communications for companies and brands. Ensuring that the corporate expert understands the expectation chain
2) Structures of corporate communications departments • Team structures their position within the organization chart • Duties and responsibilities, management of raised expectations
3) Agency structures • Structural units, service and work models • Expectations and management of the companies which they serve
4) Agency Structures • Accurately determine the client's goals and manage their expectations
5) Media Relations • Expectation management between the brand and media • Operational business model, news approach of the media etc.
6) Media relations management • Meeting the ideal expectation in media in line with the client's goals. • Managing the expectation of brand/company from the media
7) 3th path management • who are they, what is the key point of management • excellence of event or the moments of expectation
8) Assigning Final Projects
9) Expectation management in crisis communications
10) Expectation management in crisis communications
11) Communications Expert's Management of stakeholders • Improving operational competences
12) Communications Expert's Management of stakeholders • Improving operational competences
13) Management of ideal expectation chain
14) Group Presentations

Sources

Course Notes / Textbooks: Managing Expectations: Naomi Karten / The Art of Public Relations: CEOs from Edelman, Ruder Finn, Burson Marsteller & More on the Secrets to Landing New Clients, Developing Breakthrough ... and Your Firm to Clients (Inside the Minds) by Richard Edelman //
References: MSL Groupe ve Publicis One tarafından yayınlanan ve uygulanan modeller üzerinden değerlendirmeler/ Evaluations based on models implemented and published by MSL Groupe and Publicis One

Evaluation System

Semester Requirements Number of Activities Level of Contribution
Presentation 1 % 20
Project 1 % 20
Final 1 % 60
Total % 100
PERCENTAGE OF SEMESTER WORK % 20
PERCENTAGE OF FINAL WORK % 80
Total % 100

ECTS / Workload Table

Activities Number of Activities Workload
Course Hours 14 42
Study Hours Out of Class 12 31
Presentations / Seminar 3 12
Project 6 24
Final 1 4
Total Workload 113

Contribution of Learning Outcomes to Programme Outcomes

No Effect 1 Lowest 2 Low 3 Average 4 High 5 Highest
           
Program Outcomes Level of Contribution
1) They acquire theoretical, historical and aesthetic knowledge specific to their field by using methods and techniques related to performing arts (acting, dance, music, etc.). 2
2) They have knowledge about art culture and aesthetics and they provide the unity of theory and practice in their field. 2
3) They are aware of national and international values in performing arts. 2
4) Abstract and concrete concepts of performing arts; can transform it into creative thinking, innovative and original works. 1
5) They have the sensitivity to run a business successfully in their field. 3
6) Develops the ability to perceive, think, design and implement multidimensional from local to universal. 3
7) They have knowledge about the disciplines that the performing arts field is related to and can evaluate the interaction of the sub-disciplines within their field. 2
8) They develop the ability to perceive, design, and apply multidimensionality by having knowledge about artistic criticism methods. 3
9) They can share original works related to their field with the society and evaluate their results and question their own work by using critical methods. 1
10) They follow English language resources related to their field and can communicate with foreign colleagues in their field. 1
11) By becoming aware of national and international values in the field of performing arts, they can transform abstract and concrete concepts into creative thinking, innovative and original works. 3
12) They can produce original works within the framework of an interdisciplinary understanding of art. 2
13) Within the framework of the Performing Arts Program and the units within it, they become individuals who are equipped to take part in the universal platform in their field. 3
14) Within the Performing Arts Program, according to the field of study; have competent technical knowledge in the field of acting and musical theater. 2
15) They use information and communication technologies together with computer software that is at least at the Advanced Level of the European Computer Use License as required by the field. 3