BANKING AND INSURANCE MANAGEMENT (TURKISH)
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

Course Introduction and Application Information

Course Code	Course Name	Semester	Theoretical	Practical	Credit	ECTS
BA4003	Communication Skills I	Spring Fall	3	0	3	6

This catalog is for information purposes. Course status is determined by the relevant department at the beginning of semester.

Basic information

Language of instruction:	English
Type of course:	Non-Departmental Elective
Course Level:	Associate (Short Cycle)
Mode of Delivery:	Face to face
Course Coordinator :	Prof. Dr. ÜMİT EROL
Recommended Optional Program Components:	None
Course Objectives:	This couse aims at introducing students with the different aspects and methods of interpersonal and business communication (including verbal interactions, nonverbal cues, and even using technology to maximize impact).

Learning Outcomes

The students who have succeeded in this course;
Upon successful completion of this course, the enrolled students will:
-Recognize and describe various communication styles.
-Understand building an effective verbal and nonverbal communication.
-Demonstrate proper techniques when using writing as a communication tool.
-Understands techniques for an effective group communication.
-Understand the importance of communication in global business life.
-Understand the importance and ways of using technological tools in interpersonal and business communication
-Describe communication strategies to resolve disagreements and conflicts.

Course Content

Recognizing and Understanding Communication Styles, Verbal Communication, Nonverbal Communication , Communicating in Writing, Group Communication, Communications Technology, Barriers to Communication, Cultural Aspects of Communication, Disagreements and Conflicts, Negotiation

Weekly Detailed Course Contents

Week	Subject	Related Preparation
1)	Recognizing and Understanding Communication Styles
2)	Verbal Communication
3)	Non Verbal Communication
4)	Communication through Writing
5)	Cultivating Conversational Skills
6)	Communication in A Global World
7)	Using Technological Tools
8)	Midterm Examination
9)	Barriers to Communication
10)	Communication among Different Cultures
11)	Disagreement and Conflict Resolving
12)	Negotiation Techniques
13)	Case Study
14)	Case Study

Sources

Course Notes / Textbooks:	Various handouts
References:	Various handouts

Evaluation System

Semester Requirements	Number of Activities	Level of Contribution
Homework Assignments	3	% 15
Midterms	1	% 40
Final	1	% 45
Total		% 100
PERCENTAGE OF SEMESTER WORK		% 55
PERCENTAGE OF FINAL WORK		% 45
Total		% 100

ECTS / Workload Table

Activities	Number of Activities	Workload
Course Hours	14	42
Study Hours Out of Class	16	64
Homework Assignments	2	10
Midterms	1	10
Final	1	15
Total Workload		141

Contribution of Learning Outcomes to Programme Outcomes

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	To have the ability to understand the basic concepts of Banking and Insurance and to be able to use them effectively in business.
2)	To have the ability to work individually or in a team when needed on matters related to his/her profession and to follow and apply the developments in his/her sector.
3)	To be equipped with the necessary knowledge to carry out the legal responsibilities and to follow the related regulations in their sector.
4)	To understand the importance of banking and insurance from the point of the state’s economy and enterprises and to express this importance properly.
5)	To be able to use the computer as well as the profession requires and to be able to do work, accumulate knowledge and to use this knowledge relevantly and effectively.
6)	To make them gain the ability to find practical solutions for the problems of daily commercial activities and to take correct decisions.
7)	To be able to take responsibilities in banking and insurance sector and more generally in the finance sector and to be qualified to start his/her own business after the legal requirements have been met.
8)	To have the competency to carry out the accountancy related to banking and insurance.
9)	To have the competency to build effective customer relations and to have effective communication and persuasion skills.
10)	To be able to determine the accumulated knowledge druring the education in line with the cause and effect relations and to be able to have the necessary professional qualifications to know where, when and how to use his/her knowledge.