ISM5212 Quality ManagementBahçeşehir UniversityDegree Programs PERFORMING ARTSGeneral Information For StudentsDiploma SupplementErasmus Policy StatementNational QualificationsBologna Commission
PERFORMING ARTS
Bachelor TR-NQF-HE: Level 6 QF-EHEA: First Cycle EQF-LLL: Level 6

Course Introduction and Application Information

Course Code Course Name Semester Theoretical Practical Credit ECTS
ISM5212 Quality Management Spring
Fall
3 0 3 12
This catalog is for information purposes. Course status is determined by the relevant department at the beginning of semester.

Basic information

Language of instruction: Turkish
Type of course: Non-Departmental Elective
Course Level: Bachelor’s Degree (First Cycle)
Mode of Delivery: Face to face
Course Coordinator : Assoc. Prof. AHMET BEŞKESE
Course Lecturer(s): Assoc. Prof. AHMET BEŞKESE
Recommended Optional Program Components: N.A.
Course Objectives: The aim of the course is to provide the
fundamentals of quality management including
statistical quality control. The course covers
causes of variation, statistical process control,
control charts, quality control tools and
techniques. The managerial and organizational
aspects of quality, total quality management
(TQM), quality awards, quality assurance
systems, the IS0 certification process, six-sigma
and the DMAIC process are also covered.
Applications with statistical software packages
are also utilized.

Learning Outcomes

The students who have succeeded in this course;
I. Discuss quality, quality improvement and different dimensions of quality.
II. Describe the quality management philosophies of Deming, Juran, Feigenbaum and Crosby.
III. Discuss TQM, six-sigma, ISO standards and quality awards.
IV. Explain the steps of DMAIC.
V. Recognize the chance and assignable causes of variability in a process.
VI. Use the basic process improvement tools of statistical process control.
VII. Evaluate confidence intervals for one sample and for comparing two samples.
VIII. Construct different types of control charts for variables.
IX. Analyze process capability using control charts.
X. Construct different types of control charts for attributes.

Course Content

The course covers acceptance sampling, types of sampling plans, causes of variation, statistical process control, control charts, quality control tools and techniques. The managerial and organizational aspects of quality, total quality management (TQM), quality awards, quality assurance systems, the IS0 certification process, six-sigma and the DMAIC process are also covered.

Weekly Detailed Course Contents

Week Subject Related Preparation
1) Introduction to Quality: basic definitions and historical development of quality and quality improvement
2) Relation between quality and productivity, quality costs, quality management philosophies
3) Management Aspects of Quality: TQM, ISO, Six-sigma
4) Management Aspects of Quality: DFSS, Lean, DMAIC process
5) Tools and Techniques for Quality Control and Improvement
6) Statistical Inference about Product and Process Quality
7) Statistical Inference about Product and Process Quality
8) Midterm
9) Control Charts for Variables: Xbar-R, Xbar-S, I-MR control charts
10) Control Charts for Variables: CUSUM, EWMA control charts
11) Process Capability Analysis using Control Charts
12) Control Charts for Attributes: p, np control charts
13) Control Charts for Attributes: c, u control charts
14) Project presentations

Sources

Course Notes / Textbooks: Douglas C. Montgomery, Cheryl L. Jennings, Michele E. Pfund, 2011. Managing, Controlling, and Improving Quality, John Wiley & Sons, 1st Edition
References: Douglas C. Montgomery, 2009. Statistical Quality Control: A Modern Introduction, John Wiley & Sons, 6th Edition

Evaluation System

Semester Requirements Number of Activities Level of Contribution
Homework Assignments 4 % 10
Project 1 % 20
Midterms 1 % 30
Final 1 % 40
Total % 100
PERCENTAGE OF SEMESTER WORK % 40
PERCENTAGE OF FINAL WORK % 60
Total % 100

ECTS / Workload Table

Activities Number of Activities Duration (Hours) Workload
Course Hours 14 3 42
Study Hours Out of Class 14 2 28
Presentations / Seminar 1 10 10
Project 1 40 40
Homework Assignments 4 10 40
Midterms 1 15 15
Final 1 20 20
Total Workload 195

Contribution of Learning Outcomes to Programme Outcomes

No Effect 1 Lowest 2 Low 3 Average 4 High 5 Highest
           
Program Outcomes Level of Contribution
1) They acquire theoretical, historical and aesthetic knowledge specific to their field by using methods and techniques related to performing arts (acting, dance, music, etc.). 2
2) They have knowledge about art culture and aesthetics and they provide the unity of theory and practice in their field. 2
3) They are aware of national and international values in performing arts. 2
4) Abstract and concrete concepts of performing arts; can transform it into creative thinking, innovative and original works. 1
5) They have the sensitivity to run a business successfully in their field. 3
6) Develops the ability to perceive, think, design and implement multidimensional from local to universal. 3
7) They have knowledge about the disciplines that the performing arts field is related to and can evaluate the interaction of the sub-disciplines within their field. 2
8) They develop the ability to perceive, design, and apply multidimensionality by having knowledge about artistic criticism methods. 3
9) They can share original works related to their field with the society and evaluate their results and question their own work by using critical methods. 1
10) They follow English language resources related to their field and can communicate with foreign colleagues in their field. 1
11) By becoming aware of national and international values in the field of performing arts, they can transform abstract and concrete concepts into creative thinking, innovative and original works. 3
12) They can produce original works within the framework of an interdisciplinary understanding of art. 2
13) Within the framework of the Performing Arts Program and the units within it, they become individuals who are equipped to take part in the universal platform in their field. 3
14) Within the Performing Arts Program, according to the field of study; have competent technical knowledge in the field of acting and musical theater. 2
15) They use information and communication technologies together with computer software that is at least at the Advanced Level of the European Computer Use License as required by the field. 3