NEW MEDIA
Bachelor	TR-NQF-HE: Level 6	QF-EHEA: First Cycle	EQF-LLL: Level 6

Course Introduction and Application Information

Course Code	Course Name	Semester	Theoretical	Practical	Credit	ECTS
ISM5212	Quality Management	Fall	3	0	3	12

This catalog is for information purposes. Course status is determined by the relevant department at the beginning of semester.

Basic information

Language of instruction:	Turkish
Type of course:	Non-Departmental Elective
Course Level:	Bachelor’s Degree (First Cycle)
Mode of Delivery:	Face to face
Course Coordinator :	Assoc. Prof. AHMET BEŞKESE
Course Lecturer(s):	Assoc. Prof. AHMET BEŞKESE
Recommended Optional Program Components:	N.A.
Course Objectives:	The aim of the course is to provide the fundamentals of quality management including statistical quality control. The course covers causes of variation, statistical process control, control charts, quality control tools and techniques. The managerial and organizational aspects of quality, total quality management (TQM), quality awards, quality assurance systems, the IS0 certification process, six-sigma and the DMAIC process are also covered. Applications with statistical software packages are also utilized.

Learning Outcomes

The students who have succeeded in this course;
I. Discuss quality, quality improvement and different dimensions of quality.
II. Describe the quality management philosophies of Deming, Juran, Feigenbaum and Crosby.
III. Discuss TQM, six-sigma, ISO standards and quality awards.
IV. Explain the steps of DMAIC.
V. Recognize the chance and assignable causes of variability in a process.
VI. Use the basic process improvement tools of statistical process control.
VII. Evaluate confidence intervals for one sample and for comparing two samples.
VIII. Construct different types of control charts for variables.
IX. Analyze process capability using control charts.
X. Construct different types of control charts for attributes.

Course Content

The course covers acceptance sampling, types of sampling plans, causes of variation, statistical process control, control charts, quality control tools and techniques. The managerial and organizational aspects of quality, total quality management (TQM), quality awards, quality assurance systems, the IS0 certification process, six-sigma and the DMAIC process are also covered.

Weekly Detailed Course Contents

Week	Subject	Related Preparation
1)	Introduction to Quality: basic definitions and historical development of quality and quality improvement
2)	Relation between quality and productivity, quality costs, quality management philosophies
3)	Management Aspects of Quality: TQM, ISO, Six-sigma
4)	Management Aspects of Quality: DFSS, Lean, DMAIC process
5)	Tools and Techniques for Quality Control and Improvement
6)	Statistical Inference about Product and Process Quality
7)	Statistical Inference about Product and Process Quality
8)	Midterm
9)	Control Charts for Variables: Xbar-R, Xbar-S, I-MR control charts
10)	Control Charts for Variables: CUSUM, EWMA control charts
11)	Process Capability Analysis using Control Charts
12)	Control Charts for Attributes: p, np control charts
13)	Control Charts for Attributes: c, u control charts
14)	Project presentations

Sources

Course Notes / Textbooks:	Douglas C. Montgomery, Cheryl L. Jennings, Michele E. Pfund, 2011. Managing, Controlling, and Improving Quality, John Wiley & Sons, 1st Edition
References:	Douglas C. Montgomery, 2009. Statistical Quality Control: A Modern Introduction, John Wiley & Sons, 6th Edition

Evaluation System

Semester Requirements	Number of Activities	Level of Contribution
Homework Assignments	4	% 10
Project	1	% 20
Midterms	1	% 30
Final	1	% 40
Total		% 100
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 60
Total		% 100

ECTS / Workload Table

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	14	3	42
Study Hours Out of Class	14	2	28
Presentations / Seminar	1	10	10
Project	1	40	40
Homework Assignments	4	10	40
Midterms	1	15	15
Final	1	20	20
Total Workload			195

Contribution of Learning Outcomes to Programme Outcomes

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	To be able to critically interpret and discuss the theories, the concepts, the traditions, and the developments in the history of thought which are fundamental for the field of new media, journalism and communication.
2)	To be able to attain written, oral and visual knowledge about technical equipment and software used in the process of news and the content production in new media, and to be able to acquire effective abilities to use them on a professional level.
3)	To be able to get information about the institutional agents and generally about the sector operating in the field of new media, journalism and communication, and to be able to critically evaluate them.
4)	To be able to comprehend the reactions of the readers, the listeners, the audiences and the users to the changing roles of media environments, and to be able to provide and circulate an original contents for them and to predict future trends.
5)	To be able to apprehend the basic theories, the concepts and the thoughts related to neighbouring fields of new media and journalism in a critical manner.
6)	To be able to grasp global and technological changes in the field of communication, and the relations due to with their effects on the local agents.
7)	To be able to develop skills on gathering necessary data by using scientific methods, analyzing and circulating them in order to produce content.
8)	To be able to develop acquired knowledge, skills and competence upon social aims by being legally and ethically responsible for a lifetime, and to be able to use them in order to provide social benefit.
9)	To be able to operate collaborative projects with national/international colleagues in the field of new media, journalism and communication.
10)	To be able to improve skills on creating works in various formats and which are qualified to be published on the prestigious national and international channels.