BVS2002 Service Management in Banking and InsuranceBahçeşehir UniversityDegree Programs ECONOMICS AND FINANCEGeneral Information For StudentsDiploma SupplementErasmus Policy StatementNational QualificationsBologna Commission
ECONOMICS AND FINANCE
Bachelor TR-NQF-HE: Level 6 QF-EHEA: First Cycle EQF-LLL: Level 6

Course Introduction and Application Information

Course Code Course Name Semester Theoretical Practical Credit ECTS
BVS2002 Service Management in Banking and Insurance Spring 1 2 2 4
This catalog is for information purposes. Course status is determined by the relevant department at the beginning of semester.

Basic information

Language of instruction: Turkish
Type of course: Non-Departmental Elective
Course Level: Bachelor’s Degree (First Cycle)
Mode of Delivery: Face to face
Course Coordinator : Instructor SERAP GÖKSU
Recommended Optional Program Components: Explain the properties of banking and insurance services
Course Objectives: The basic target is to give some information about description of marketing, service marketing, marketing specialities of banking and insurance service.

Learning Outcomes

The students who have succeeded in this course;
1. Explain the properties of banking services
2. Banking service planning and strategies to explain
3. Services of the Bank to explain the price determination
4. Distribution services of the Bank to explain its activities
5. Promotion services of the Bank to explain its activities
6. Explain the properties of the insurance services
7. Insurance services to explain the marketing plan
8. Insurance services, to explain price determination
9. Efforts to explain the distribution of insurance services
10. Promotion activities to explain the insurance services

Course Content

Market structure of banking and insurance sector, Characteristics and marketing of banking services, Planning and strategies for banking services, Determination of the price of bank services, Distribution activities in the services of the Bank, Promotion activities of the bank services, Applications, Insurance marketing, services, features, Case study, Insurance services, marketing planning, Determining the price of insurance services, Distribution activities in the insurance services, Promotion activities of the insurance services, Case study

Weekly Detailed Course Contents

Week Subject Related Preparation
1) Market structure of banking and insurance sector Students are given the course materials a week before.
2) Characteristics and marketing of banking services Students are given the course materials a week before.
3) Planning and strategies for banking services Students are given the course materials a week before.
4) Determination of the price of bank services Students are given the course materials a week before.
5) Distribution activities in the services of the Bank Students are given the course materials a week before.
6) Promotion activities of the bank services Students are given the course materials a week before.
7) Insurance marketing, services, features Students are given the course materials a week before.
8) Practical Applications
9) Case study Students are given the course materials a week before.
10) Insurance services, marketing planning Students are given the course materials a week before.
11) Determining the price of insurance services Students are given the course materials a week before.
12) Distribution activities in the insurance services Students are given the course materials a week before.
13) Promotion activities of the insurance services Students are given the course materials a week before.
14) Case study Students are given the course materials a week before.

Sources

Course Notes / Textbooks: Şendoğdu, A.Aslan,Banka Hizmetlerinin Pazarlaması, Literatür Yayınları, İstanbul, 2008.
References: Odabaşı, Yavuz, Banka ve Sigorta Pazarlaması, Anadolu Üniversitesi Yayınları, 2006.

Evaluation System

Semester Requirements Number of Activities Level of Contribution
Quizzes 1 % 5
Homework Assignments 4 % 5
Midterms 1 % 30
Final 1 % 60
Total % 100
PERCENTAGE OF SEMESTER WORK % 40
PERCENTAGE OF FINAL WORK % 60
Total % 100

ECTS / Workload Table

Activities Number of Activities Duration (Hours) Workload
Course Hours 14 3 42
Study Hours Out of Class 14 2 28
Homework Assignments 3 3 9
Quizzes 1 1 1
Midterms 1 1 1
Final 1 2 2
Total Workload 83

Contribution of Learning Outcomes to Programme Outcomes

No Effect 1 Lowest 2 Low 3 Average 4 High 5 Highest
           
Program Outcomes Level of Contribution
1) Build up a body of knowledge in mathematics and statistics, to use them, to understand how the mechanism of economy –both at micro and macro levels – works. 3
2) Understand the common as well as distinctive characters of the markets, industries, market regulations and policies. 2
3) Develop an awareness of different approaches to the economic events and why and how those approaches have been formed through the Economic History and understand the differences among those approaches by noticing at what extent they could explain the economic events. 1
4) Analyze the interventions of politics to the economics and vice versa. 3
5) Apply the economic analysis to everyday economic problems and evaluate the policy proposals for those problems by comparing opposite approaches. 2
6) Understand current and new economic events and how the new approaches to the economics are formed and evaluating. 2
7) Develop the communicative skills in order to explain the specific economic issues/events written, spoken and graphical form. 3
8) Know how to formulate the economics problems and issues and define the solutions in a well-formed written form, which includes the hypothesis, literature, methodology and results / empirical evidence. 2
9) Demonstrate the quantitative and qualitative capabilities and provide evidence for the hypotheses and economic arguments. 2
10) Understand the information and changes related to the economy by using a foreign language and communicate with colleagues. 3