FOREIGN TRADE (TURKISH) | |||||
Associate | TR-NQF-HE: Level 5 | QF-EHEA: Short Cycle | EQF-LLL: Level 5 |
Course Code | Course Name | Semester | Theoretical | Practical | Credit | ECTS |
SEN4503 | Introduction to IT Services Management | Spring Fall |
3 | 0 | 3 | 6 |
This catalog is for information purposes. Course status is determined by the relevant department at the beginning of semester. |
Language of instruction: | English |
Type of course: | Non-Departmental Elective |
Course Level: | Associate (Short Cycle) |
Mode of Delivery: | E-Learning |
Course Coordinator : | Dr. Öğr. Üyesi TAMER UÇAR |
Course Lecturer(s): |
Prof. Dr. ADEM KARAHOCA |
Recommended Optional Program Components: | None |
Course Objectives: | Foundations in IT services course provides an overview of IT Services. Topics include enterprise systems management (ESM), which is the complete and total management of a company's IT elements and/or environment. IT services, or ESM, involves two categorizations: infrastructure management -the discipline regarding services responsible for maintaining and managing the IT elements in an environment, and relationship management -the discipline containing the services that are customer facing in relation to their IT infrastructure. |
The students who have succeeded in this course; 1. Define computing infrastructure fundamentals 2. Analyze IT services 3. Define event and fault management 4. Describe problem, change and configuration management 5. Analyze asset management 6. Define security and network management 7. Define storage, workload, backup and recovery management 8. Analyze business process management fundamentals 9. Describe business process management supporting infrastructure |
The course content is composed of the basics of computing infrastructure, introduction to it services, event and fault management, problem, change and configuration management, asset management, security and network management, storage, workload, backup and recovery management, business process management fundamentals, business process management supporting infrastructure. |
Week | Subject | Related Preparation |
1) | Computing Infrastructure Overview | |
2) | Introduction to IT Services | |
3) | Event & Fault Management | |
4) | Problem, Change and Configuration Management | |
5) | Asset Management | |
6) | Security and Network Management | |
7) | Storage, Workload, Backup and Recovery Management | |
8) | Storage, Workload, Backup and Recovery Management / Midterm I | |
9) | Business Process Management Fundamentals | |
10) | Business Process Management Supporting Infrastructure | |
11) | Case Study Presentations | |
12) | Case Study Presentations / Midterm II | |
13) | Case Study Presentations | |
14) | Project Presentation |
Course Notes / Textbooks: | Rob Addy, Effective IT Service Management: To ITIL and Beyond, Springer OGC- ITIL v3 references library– Service Design, Transition, Operation, Strategy, Continual Service Improvement. |
References: | Yok |
Semester Requirements | Number of Activities | Level of Contribution |
Quizzes | 2 | % 10 |
Homework Assignments | 2 | % 10 |
Midterms | 2 | % 40 |
Final | 1 | % 40 |
Total | % 100 | |
PERCENTAGE OF SEMESTER WORK | % 60 | |
PERCENTAGE OF FINAL WORK | % 40 | |
Total | % 100 |
Activities | Number of Activities | Duration (Hours) | Workload |
Course Hours | 14 | 3 | 42 |
Study Hours Out of Class | 3 | 6 | 18 |
Quizzes | 2 | 3 | 6 |
Midterms | 2 | 15 | 30 |
Final | 1 | 17 | 17 |
Total Workload | 113 |
No Effect | 1 Lowest | 2 Low | 3 Average | 4 High | 5 Highest |
Program Outcomes | Level of Contribution | |
1) | He/she comprehends the main theories and terminology of International Trade. | |
2) | He/she comprehends the custom operations. | |
3) | He/she applies international finance and accounting knowledge to business life. | |
4) | He/she has skills of using computer and software. | |
5) | He/she analyses Turkey and EU foreign trade structure. | |
6) | He/she brings in the basic reason of international marketing. | |
7) | He/she consults basic law rules and legislation which built the legal frame of foreign trade. | |
8) | He/she evaluates and analyses risks which foreign trade companies may meet. | |
9) | He/she comprehends the international logistics and transportation. | |
10) | He/she has the qualification and eligibility to work on international platform. | |
11) | He/she uses efficient oral and written communication skills. | |
12) | He/she follows and applies the national and international actual and the economic developments about foreign trade. | |
13) | He/she has vocational ethical value that market needs in qualified staff, can use Turkish effectively in writing and speaking communication; have proficiency in foreign language knowledge to making international correspond. |