Language of instruction: |
English |
Type of course: |
Non-Departmental Elective |
Course Level: |
Bachelor’s Degree (First Cycle)
|
Mode of Delivery: |
Face to face
|
Course Coordinator : |
Dr. Öğr. Üyesi CEMAL OKAN ŞAKAR |
Recommended Optional Program Components: |
None |
Course Objectives: |
The course objectives are covered in four parts.
1.Application : Part One explores the Microsoft Dynamics CRM application from a user's perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, Marketing Automation, Sales Management, Service Management, and Service Scheduling.
2.Installation : Part Two teaches students how to install and deploy Microsoft Dynamics CRM 4.0. The course explores the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the three primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook
3.Customization : Part Three provides students with the tools to configure and customize Microsoft Dynamics CRM 4.0. Configuration topics include setting up business management functions. The course also focuses on using the Microsoft Dynamics CRM 4.0 Customization tools to customize the system components.
4.Extending : Part Four provides students with the knowledge and skills to understand how Microsoft Dynamics CRM 4.0 can be extended. |
Week |
Subject |
Related Preparation |
1) |
CRM / Dynamics CRM Introduction |
|
2) |
Microsoft Dynamics CRM Basics (Web, Outlook, Mobile Clients) |
|
3) |
Sales, Marketing, Service Management |
|
4) |
Microsoft Dynamics CRM Components and Installation |
|
5) |
Configuring Dynamics CRM (Business Units, Security, Roles, Users, Team, Organization, MUI) |
|
6) |
Customization Part I (Import/Export, Form,View, Entity, Attribute, Relationship) |
|
7) |
Customization Part II (Import/Export, Form,View, Entity, Attribute, Relationship) |
|
8) |
Microsoft Dynamics CRM Extending Architecture |
|
9) |
Advanced Platform Operations |
|
10) |
Custom Workflow Activities and Plug-ins |
|
11) |
Application Event Programming and Integration |
|
12) |
Building ASP .NET Extensions |
|
13) |
Projects |
|
14) |
Projects |
|
|
Program Outcomes |
Level of Contribution |
1) |
Be able to specify functional and non-functional attributes of software projects, processes and products. |
|
2) |
Be able to design software architecture, components, interfaces and subcomponents of a system for complex engineering problems. |
|
3) |
Be able to develop a complex software system with in terms of code development, verification, testing and debugging. |
|
4) |
Be able to verify software by testing its program behavior through expected results for a complex engineering problem. |
|
5) |
Be able to maintain a complex software system due to working environment changes, new user demands and software errors that occur during operation. |
|
6) |
Be able to monitor and control changes in the complex software system, to integrate the software with other systems, and to plan and manage new releases systematically. |
|
7) |
Be able to identify, evaluate, measure, manage and apply complex software system life cycle processes in software development by working within and interdisciplinary teams. |
|
8) |
Be able to use various tools and methods to collect software requirements, design, develop, test and maintain software under realistic constraints and conditions in complex engineering problems. |
|
9) |
Be able to define basic quality metrics, apply software life cycle processes, measure software quality, identify quality model characteristics, apply standards and be able to use them to analyze, design, develop, verify and test complex software system. |
|
10) |
Be able to gain technical information about other disciplines such as sustainable development that have common boundaries with software engineering such as mathematics, science, computer engineering, industrial engineering, systems engineering, economics, management and be able to create innovative ideas in entrepreneurship activities. |
|
11) |
Be able to grasp software engineering culture and concept of ethics and have the basic information of applying them in the software engineering and learn and successfully apply necessary technical skills through professional life. |
|
12) |
Be able to write active reports using foreign languages and Turkish, understand written reports, prepare design and production reports, make effective presentations, give clear and understandable instructions. |
|
13) |
Be able to have knowledge about the effects of engineering applications on health, environment and security in universal and societal dimensions and the problems of engineering in the era and the legal consequences of engineering solutions. |
|