Language of instruction: |
English |
Type of course: |
Non-Departmental Elective |
Course Level: |
Bachelor’s Degree (First Cycle)
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Mode of Delivery: |
Face to face
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Course Coordinator : |
Dr. Öğr. Üyesi CEMAL OKAN ŞAKAR |
Recommended Optional Program Components: |
None |
Course Objectives: |
The course objectives are covered in four parts.
1.Application : Part One explores the Microsoft Dynamics CRM application from a user's perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, Marketing Automation, Sales Management, Service Management, and Service Scheduling.
2.Installation : Part Two teaches students how to install and deploy Microsoft Dynamics CRM 4.0. The course explores the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the three primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook
3.Customization : Part Three provides students with the tools to configure and customize Microsoft Dynamics CRM 4.0. Configuration topics include setting up business management functions. The course also focuses on using the Microsoft Dynamics CRM 4.0 Customization tools to customize the system components.
4.Extending : Part Four provides students with the knowledge and skills to understand how Microsoft Dynamics CRM 4.0 can be extended. |
Week |
Subject |
Related Preparation |
1) |
CRM / Dynamics CRM Introduction |
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2) |
Microsoft Dynamics CRM Basics (Web, Outlook, Mobile Clients) |
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3) |
Sales, Marketing, Service Management |
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4) |
Microsoft Dynamics CRM Components and Installation |
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5) |
Configuring Dynamics CRM (Business Units, Security, Roles, Users, Team, Organization, MUI) |
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6) |
Customization Part I (Import/Export, Form,View, Entity, Attribute, Relationship) |
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7) |
Customization Part II (Import/Export, Form,View, Entity, Attribute, Relationship) |
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8) |
Microsoft Dynamics CRM Extending Architecture |
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9) |
Advanced Platform Operations |
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10) |
Custom Workflow Activities and Plug-ins |
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11) |
Application Event Programming and Integration |
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12) |
Building ASP .NET Extensions |
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13) |
Projects |
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14) |
Projects |
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Program Outcomes |
Level of Contribution |
1) |
Create design oriented application for the visual communication design field. |
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2) |
Resolve visual communication problems via concept based designs and an integrated perspective in the visual communication design field. |
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3) |
Qualify in design directing through analysis and design processes. |
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4) |
Display creative thinking, approach and production process skills. |
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5) |
Integrate basic fields of visual communication; print, time-based and interactive media, through mastering each one of these fields individually. |
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6) |
Identify complementary design solutions in the visual field in order to solve communication problems. |
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7) |
Perform necessary operational skills in order to finalize products in the visual communication design field. |
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8) |
Evaluate recent design trends and the evolving aesthetic perspectives. |
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9) |
Use recent design softwares that coincide with the developing information technologies and communication channels. |
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10) |
Interpret theoretical, historical and intellectual roots of the visual communication design field. |
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11) |
Perform necessary time management in order to complete a visual communication design project. |
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12) |
Demonstrate leadership qualities in a design team as well as individual skills during the progress of a visual communication design project. |
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13) |
Display compositional solutions and aesthetic skills to fulfill design needs in a visual communication design work. |
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14) |
Develop academical, intellectual and critical point of view for global, local and individual visual communication design works. |
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