Language of instruction: |
English |
Type of course: |
Non-Departmental Elective |
Course Level: |
Bachelor’s Degree (First Cycle)
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Mode of Delivery: |
Face to face
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Course Coordinator : |
Dr. Öğr. Üyesi CEMAL OKAN ŞAKAR |
Recommended Optional Program Components: |
None |
Course Objectives: |
The course objectives are covered in four parts.
1.Application : Part One explores the Microsoft Dynamics CRM application from a user's perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, Marketing Automation, Sales Management, Service Management, and Service Scheduling.
2.Installation : Part Two teaches students how to install and deploy Microsoft Dynamics CRM 4.0. The course explores the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the three primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook
3.Customization : Part Three provides students with the tools to configure and customize Microsoft Dynamics CRM 4.0. Configuration topics include setting up business management functions. The course also focuses on using the Microsoft Dynamics CRM 4.0 Customization tools to customize the system components.
4.Extending : Part Four provides students with the knowledge and skills to understand how Microsoft Dynamics CRM 4.0 can be extended. |
Week |
Subject |
Related Preparation |
1) |
CRM / Dynamics CRM Introduction |
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2) |
Microsoft Dynamics CRM Basics (Web, Outlook, Mobile Clients) |
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3) |
Sales, Marketing, Service Management |
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4) |
Microsoft Dynamics CRM Components and Installation |
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5) |
Configuring Dynamics CRM (Business Units, Security, Roles, Users, Team, Organization, MUI) |
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6) |
Customization Part I (Import/Export, Form,View, Entity, Attribute, Relationship) |
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7) |
Customization Part II (Import/Export, Form,View, Entity, Attribute, Relationship) |
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8) |
Microsoft Dynamics CRM Extending Architecture |
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9) |
Advanced Platform Operations |
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10) |
Custom Workflow Activities and Plug-ins |
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11) |
Application Event Programming and Integration |
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12) |
Building ASP .NET Extensions |
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13) |
Projects |
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14) |
Projects |
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Program Outcomes |
Level of Contribution |
1) |
As a world citizen, she is aware of global economic, political, social and ecological developments and trends. |
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2) |
He/she is equipped to closely follow the technological progress required by global and local dynamics and to continue learning. |
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3) |
Absorbs basic economic principles and analysis methods and uses them to evaluate daily events. |
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4) |
Uses quantitative and statistical tools to identify economic problems, analyze them, and share their findings with relevant stakeholders. |
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5) |
Understands the decision-making stages of economic units under existing constraints and incentives, examines the interactions and possible future effects of these decisions. |
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6) |
Comprehends new ways of doing business using digital technologies. and new market structures. |
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7) |
Takes critical approach to economic and social problems and develops analytical solutions. |
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8) |
Has the necessary mathematical equipment to produce analytical solutions and use quantitative research methods. |
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9) |
In the works he/she contributes, observes individual and social welfare together and with an ethical perspective. |
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10) |
Deals with economic problems with an interdisciplinary approach and seeks solutions by making use of different disciplines. |
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11) |
Generates original and innovative ideas in the works she/he contributes as part of a team. |
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