| Language of instruction: |
English |
| Type of course: |
Non-Departmental Elective |
| Course Level: |
Bachelor’s Degree (First Cycle)
|
| Mode of Delivery: |
Face to face
|
| Course Coordinator : |
Dr. Öğr. Üyesi CEMAL OKAN ŞAKAR |
| Recommended Optional Program Components: |
None |
| Course Objectives: |
The course objectives are covered in four parts.
1.Application : Part One explores the Microsoft Dynamics CRM application from a user's perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, Marketing Automation, Sales Management, Service Management, and Service Scheduling.
2.Installation : Part Two teaches students how to install and deploy Microsoft Dynamics CRM 4.0. The course explores the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the three primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook
3.Customization : Part Three provides students with the tools to configure and customize Microsoft Dynamics CRM 4.0. Configuration topics include setting up business management functions. The course also focuses on using the Microsoft Dynamics CRM 4.0 Customization tools to customize the system components.
4.Extending : Part Four provides students with the knowledge and skills to understand how Microsoft Dynamics CRM 4.0 can be extended. |
| Week |
Subject |
Related Preparation |
| 1) |
CRM / Dynamics CRM Introduction |
|
| 2) |
Microsoft Dynamics CRM Basics (Web, Outlook, Mobile Clients) |
|
| 3) |
Sales, Marketing, Service Management |
|
| 4) |
Microsoft Dynamics CRM Components and Installation |
|
| 5) |
Configuring Dynamics CRM (Business Units, Security, Roles, Users, Team, Organization, MUI) |
|
| 6) |
Customization Part I (Import/Export, Form,View, Entity, Attribute, Relationship) |
|
| 7) |
Customization Part II (Import/Export, Form,View, Entity, Attribute, Relationship) |
|
| 8) |
Microsoft Dynamics CRM Extending Architecture |
|
| 9) |
Advanced Platform Operations |
|
| 10) |
Custom Workflow Activities and Plug-ins |
|
| 11) |
Application Event Programming and Integration |
|
| 12) |
Building ASP .NET Extensions |
|
| 13) |
Projects |
|
| 14) |
Projects |
|
| |
Program Outcomes |
Level of Contribution |
| 1) |
Grasp basic theoretical and conceptual knowledge about the field and relations between them at the level of practice. |
|
| 2) |
Possess basic knowledge about the causes and effects of political transformations in societies. |
|
| 3) |
Possess knowledge about quantitative, qualitative and mixed research methods in social and behavioral sciences. |
|
| 4) |
Recognize historical patterns while evaluating contemporary political and social developments. |
|
| 5) |
Demonstrate interdisciplinary and critical approach while analyzing, synthesizing and forecasting domestic and foreign policy. |
|
| 6) |
Conduct studies in the field professionally, both independently or as a team member. |
|
| 7) |
Possess consciousness about lifelong learning based on Research & Development. |
|
| 8) |
Communicate with peers both orally and in writing, by using a foreign language at least at a level of European Language Portfolio B1 General Level and the necessary informatics and communication technologies. |
|
| 9) |
Apply field-related knowledge and competences into career advancement, projects for sustainable development goals, and social responsibility initiatives. |
|
| 10) |
Possess the habit to monitor domestic and foreign policy agenda as well as international developments. |
|
| 11) |
Possess competence to interpret the new political actors, theories and concepts in a global era. |
|
| 12) |
Evaluate the legal and ethical implications of advanced technologies on politics. |
|
BAHÇEŞEHİR UNIVERSITY BİLGİ PAKETİ / DERS KATALOĞU
