INFORMATION TECHNOLOGIES (TURKISH, NON-THESIS) | |||||
Master | TR-NQF-HE: Level 7 | QF-EHEA: Second Cycle | EQF-LLL: Level 7 |
Course Code | Course Name | Semester | Theoretical | Practical | Credit | ECTS |
YZM5316 | Business Systems Management | Spring | 3 | 0 | 3 | 12 |
This catalog is for information purposes. Course status is determined by the relevant department at the beginning of semester. |
Language of instruction: | Turkish |
Type of course: | Departmental Elective |
Course Level: | |
Mode of Delivery: | Face to face |
Course Coordinator : | Prof. Dr. MEHMET ALPER TUNGA |
Recommended Optional Program Components: | None. |
Course Objectives: | The aim of this course is provide student with an understanding of the management processes required to maintain business systems post-implementation, provide students with an overview of business systems management issues and concepts, provide students with an understanding of the management skills needed to plan, develop, implement and operate information systems that are integrated with corporate objectives and provide students with a detailed understanding of help desk and support processes. |
The students who have succeeded in this course; 1. Identify IS/IT governance issues as part of business systems management post implementation 2. Define service level management and explain the functions, processes and success factors of service management 3. Describe and explain the role of the service desk and the management of user support structures and processes 4. Explain the processes and functions of ITIL Service Operations 5. Describe and discuss appropriate IT management practices including outsourcing, personnel management, and IT asset management 6. Establish knowledge and skills to manage business systems and their environments post implementation 7. Describe enterprise-wide issues concerning ongoing business information systems 8. Describe issues related to the support phase of the systems development life cycle |
The content of this course is composed of an introduction to the unit introduction to IT governance/ITSM, service management as a practice, common service operation activities, help desk management, incident management, problem management, access management / request fulfillment / event management, implementing ITIL / IT HRM, service level management, asset Lifecycle management. |
Week | Subject | Related Preparation |
1) | Introduction to the Unit Introduction to IT Governance/ITSM | |
2) | Service Management as a Practice | |
3) | Common Service Operation Activities | |
4) | Help Desk Management | |
5) | Incident Management | |
6) | Problem Management | |
7) | Access Management /Request Fulfillment / Event Management | |
8) | Access Management /Request Fulfillment / Event Management / Midterm Exam | |
9) | ITIL / IT HRM Implementation | |
10) | Service Level Management | |
11) | Asset Lifecycle Management | |
12) | Project Representation | |
13) | Project Representation | |
14) | Revision |
Course Notes / Textbooks: | Jan van Bon, Arjen de Jong, Ruby Tjassing, Axel Kolthof, Mike Pieper, Annelies van der Veen, Tieneke Verheijen 2008 Service Operation based on ITIL v3 Van Haren Publishing ISBN: 9789087532765 |
References: | Yok - None. |
Semester Requirements | Number of Activities | Level of Contribution |
Quizzes | 2 | % 10 |
Presentation | 1 | % 20 |
Midterms | 1 | % 30 |
Final | 1 | % 40 |
Total | % 100 | |
PERCENTAGE OF SEMESTER WORK | % 60 | |
PERCENTAGE OF FINAL WORK | % 40 | |
Total | % 100 |
Activities | Number of Activities | Duration (Hours) | Workload |
Course Hours | 14 | 3 | 42 |
Application | 14 | 3 | 42 |
Study Hours Out of Class | 14 | 3 | 42 |
Midterms | 1 | 22 | 22 |
Final | 1 | 41 | 41 |
Total Workload | 189 |
No Effect | 1 Lowest | 2 Low | 3 Average | 4 High | 5 Highest |
Program Outcomes | Level of Contribution | |
1) | Uses basic Software Engineering knowledge and competencies. | 3 |
2) | Applies the software development ability that is necessary for software engineering applications. | 3 |
3) | Uses data structures and applies information about algorithm development. | 2 |
4) | Develops system programs on operating systems. | 2 |
5) | Defines computer organization, design and architectures. | 2 |
6) | Creates the structure of computer networks and network security. | 2 |
7) | Uses business intelligence, data mining and data analysis tools, applies techniques about them. | 3 |
8) | Develops database applications and WEB based programs. | 4 |
9) | Defines, analyzes, designs and manages information technologies projects. | 3 |
10) | Defines, analyzes, designs and manages information technologies projects. | 3 |
11) | Detects, identifies and solves information technology needs of the business environment. | 3 |
12) | Uses the capabilities of information technologies within the rules of professional responsibility and ethics. | 4 |