BANKING AND INSURANCE MANAGEMENT (TURKISH) | |||||
Associate | TR-NQF-HE: Level 5 | QF-EHEA: Short Cycle | EQF-LLL: Level 5 |
Course Code | Course Name | Semester | Theoretical | Practical | Credit | ECTS |
IST2018 | Communication Skills | Spring | 2 | 0 | 2 | 3 |
This catalog is for information purposes. Course status is determined by the relevant department at the beginning of semester. |
Language of instruction: | Turkish |
Type of course: | Non-Departmental Elective |
Course Level: | Associate (Short Cycle) |
Mode of Delivery: | Face to face |
Course Coordinator : | Instructor ELİF FINDIK |
Course Lecturer(s): |
Instructor ELİF FINDIK Instructor BERNA GÖKŞİN YILDIRIM Dr. Öğr. Üyesi MEHMET SITKI SAYGILI |
Recommended Optional Program Components: | There is none for this course. |
Course Objectives: | To enable the students to comprehend communication and its importance, the ways to establish communication, complications and problems, types and models of communication, the meaning and functions of organizational communication and the features of effective communication. |
The students who have succeeded in this course; 1 To have the knowledge about the fundamental concepts related with communication 2 To have the knowledge about the functions, aim and implementation of communication 3 To comprehend and to be able to apply the types of communication 4 To be able to understand and apply the importance of listening in communication 5 To be able to comprehend the communication complications and the ability to solve such complications 6 To be able to develop verbal, non-verbal (body language), written, visual and electronic communication skills 7 To have the knowledge about the fundamental concepts related with organizational communication 8 To have knowledge about the types and operation of organizational communication. |
Communication Skills Course IncludesThe concept of communication and its importance Communication process Verbal Communication Non-verbal Communication (Body Language) Constructive and destructive complications of communication Overcoming communication complications and effective communication Course review and Midterm Organizational Communication Operational Models of Organizational Communication Formal and Informal Communication Information technologies and Communication Mass Communication Communication in Professional Life |
Week | Subject | Related Preparation |
1) | The concept of communication and its importance | |
2) | Communication process | |
3) | Verbal Communication | |
4) | Written Communication | |
5) | Non-verbal Communication (Body Language) | |
6) | Constructive and destructive complications of communication | |
8) | Course review and Midterm | |
9) | Organizational Communication | |
10) | Operational Models of Organizational Communication | |
11) | Formal and Informal Communication | |
12) | Overcoming communication complications and effective communication | |
13) | Effective Listening , Persuasıve Communication | |
14) | Communication in Professional Life |
Course Notes / Textbooks: | 1. Genel ve Teknik İletişim, Dr. İrfan MISIRLI, Detay Yayınları 2.Örgütlerde İletişim, Prof.Dr. Zeyyat SABUNCUOĞLU, Arıkan Yayınları,2008 3. Genel ve Teknik İletişim, Hasan KIRMIZI, Güzem Can Yayınları 4. Meslek Yüksekokulları İçin Genel İletişim, Editör: Uğur DEMİRAY ,Pegem A Yayınları |
References: | 1.Genel İletişim Meslek Yüksekokulları İçin. Prof.Dr.İrfan Çağlar, Yrd.Doç.Dr. Sabiha Kılıç , Nobel Yayıncılık , 2012 |
Semester Requirements | Number of Activities | Level of Contribution |
Attendance | 10 | % 10 |
Homework Assignments | 1 | % 0 |
Presentation | 1 | % 0 |
Midterms | 1 | % 40 |
Final | 1 | % 50 |
Total | % 100 | |
PERCENTAGE OF SEMESTER WORK | % 50 | |
PERCENTAGE OF FINAL WORK | % 50 | |
Total | % 100 |
Activities | Number of Activities | Workload |
Course Hours | 14 | 28 |
Study Hours Out of Class | 11 | 44 |
Midterms | 1 | 1 |
Final | 1 | 2 |
Total Workload | 75 |
No Effect | 1 Lowest | 2 Low | 3 Average | 4 High | 5 Highest |
Program Outcomes | Level of Contribution | |
1) | To have the ability to understand the basic concepts of Banking and Insurance and to be able to use them effectively in business. | |
2) | To have the ability to work individually or in a team when needed on matters related to his/her profession and to follow and apply the developments in his/her sector. | |
3) | To be equipped with the necessary knowledge to carry out the legal responsibilities and to follow the related regulations in their sector. | |
4) | To understand the importance of banking and insurance from the point of the state’s economy and enterprises and to express this importance properly. | |
5) | To be able to use the computer as well as the profession requires and to be able to do work, accumulate knowledge and to use this knowledge relevantly and effectively. | |
6) | To make them gain the ability to find practical solutions for the problems of daily commercial activities and to take correct decisions. | |
7) | To be able to take responsibilities in banking and insurance sector and more generally in the finance sector and to be qualified to start his/her own business after the legal requirements have been met. | |
8) | To have the competency to carry out the accountancy related to banking and insurance. | |
9) | To have the competency to build effective customer relations and to have effective communication and persuasion skills. | |
10) | To be able to determine the accumulated knowledge druring the education in line with the cause and effect relations and to be able to have the necessary professional qualifications to know where, when and how to use his/her knowledge. |