BANKING AND INSURANCE MANAGEMENT (TURKISH)
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

Course Introduction and Application Information

Course Code	Course Name	Semester	Theoretical	Practical	Credit	ECTS
CGL2007	Communication with Children	Spring Fall	2	0	2	3

This catalog is for information purposes. Course status is determined by the relevant department at the beginning of semester.

Basic information

Language of instruction:	Turkish
Type of course:	Non-Departmental Elective
Course Level:	Associate (Short Cycle)
Mode of Delivery:	Face to face
Course Coordinator :	Dr. Öğr. Üyesi SEDA GÖKÇE TURAN
Course Lecturer(s):	Dr. Öğr. Üyesi SEDA GÖKÇE TURAN
Recommended Optional Program Components:	Prescholls
Course Objectives:	The aim of this course is to gain competence about effective communication with child and parents. This course includes the subjects as communication with child and parents, effective communication skills, communication technics with parents of children with special needs, communication at business life.

Learning Outcomes

The students who have succeeded in this course;
At the end of the course student;
1. Will be able to communicate with children;
2. Will be able to communicate with parents;
3. Will be able to communicate at business life;
4. Will be able to eliminate communication problems;
5. Will be able to develop strategies about coping with communication problems.

Course Content

This course includes; description and content of communication; aims and importance of communication; proper communication; empathy; communication with children; communication with parents; communication problems; strategies about communication problems and organizational communication.

Weekly Detailed Course Contents

Week	Subject	Related Preparation
1)	Description of communication	Literature review related to the subject.
2)	Description of communication	Literature review related to the subject.
3)	Importance and goals of communication	Review of different sources related to the subject.
4)	Types of communiaction	Literature review related to the subject.
5)	Empathy and sympathy	Review of different sources related to the subject.
6)	Communication with children	Literature review related to the subject.
7)	Communication with children	Literature review related to the subject.
8)	Mid-Term exam
9)	Communnication with family	Literature review related to the subject.
10)	Communcation with family	Review of different sources related to the subject.
11)	Organizational communication	Literature review related to the subject.
12)	Organizational communication	Literature review related to the subject.
13)	Communication barriers	Literature review related to the subject.
14)	Communication barriers	Literature review related to the subject.

Sources

Course Notes / Textbooks:	Navaro, L. (1999). Gerçekten beni duyuyor musun, Sistem Yayıncılık.
References:	Üstün Dökmen, 2008, İletişim Çatışmaları ve Empati, Sistem Yayıncılık,

Evaluation System

Semester Requirements	Number of Activities	Level of Contribution
Total		%
PERCENTAGE OF SEMESTER WORK		% 0
PERCENTAGE OF FINAL WORK		%
Total		%

ECTS / Workload Table

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	14	2	28
Study Hours Out of Class	14	2	28
Midterms	1	1	1
Final	1	2	2
Total Workload			59

Contribution of Learning Outcomes to Programme Outcomes

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	To have the ability to understand the basic concepts of Banking and Insurance and to be able to use them effectively in business.
2)	To have the ability to work individually or in a team when needed on matters related to his/her profession and to follow and apply the developments in his/her sector.
3)	To be equipped with the necessary knowledge to carry out the legal responsibilities and to follow the related regulations in their sector.
4)	To understand the importance of banking and insurance from the point of the state’s economy and enterprises and to express this importance properly.
5)	To be able to use the computer as well as the profession requires and to be able to do work, accumulate knowledge and to use this knowledge relevantly and effectively.
6)	To make them gain the ability to find practical solutions for the problems of daily commercial activities and to take correct decisions.
7)	To be able to take responsibilities in banking and insurance sector and more generally in the finance sector and to be qualified to start his/her own business after the legal requirements have been met.
8)	To have the competency to carry out the accountancy related to banking and insurance.
9)	To have the competency to build effective customer relations and to have effective communication and persuasion skills.
10)	To be able to determine the accumulated knowledge druring the education in line with the cause and effect relations and to be able to have the necessary professional qualifications to know where, when and how to use his/her knowledge.