MEDICAL DOCUMENTATION AND SECRETARIAL (TURKISH)
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

Course Introduction and Application Information

Course Code	Course Name	Semester	Theoretical	Practical	Credit	ECTS
TDS1006	Quality Management in Health Institutions	Spring	2	2	3	4

Basic information

Language of instruction:	Turkish
Type of course:	Must Course
Course Level:	Associate (Short Cycle)
Mode of Delivery:	Face to face
Course Coordinator :	Instructor FIRAT KARA
Recommended Optional Program Components:	Archive
Course Objectives:	The objectives of this course are enable students to gain knowledge about the topics; conceptual basis of quality management, continuous quality improvement (Kaizen), customer perceptions, basic quality improvement tools and models, strategic quality management in health care organizations.

Learning Outcomes

The students who have succeeded in this course;
1- Explain general principles of quality management in health care organizations,
2- Summarize continuous quality improvement (Kaizen),
3- Classify basic objectives and principles of customer perceptions,
4- Explain the basic quality improvement tools and models,

Course Content

This course covers general principles of quality management in health care organizations, continuous quality improvement (Kaizen), basic objectives and principles of customer perceptions, the basic quality improvement tools and models, strategic quality management in health ınstitutions in the world and in Turkey.

Weekly Detailed Course Contents

Week	Subject	Related Preparation
1)	Introduction to Quality Management in Health Care Organizations: General Principles
2)	Conceptual Basis of Quality Management
3)	Customer Satisfaction in Health Care Organizations
4)	Basic Objectives and Principles of Quality Measurement
5)	Continuous Quality Improvement (Kaizen)-I
6)	Continuous Quality Improvement (Kaizen)-II
7)	Quality Improvement Tools and Methods-I
8)	Quality Improvement Tools and Methods-II
9)	Quality Improvement Tools and Methods III
10)	Accreditation in Health Care Organizations
11)	Certification in Health Services - I
12)	Certification in Health Services - II
13)	Quality Awards in Health Care Organizations
14)	Practices of TQM in Health Institutions in Turkey

Sources

Course Notes / Textbooks:	Haftalık olarak dağıtılacaktır. Weekly distributed by the course lecturer.
References:	1- Çatalca, Huriye (2003), Sağlık Hizmetlerinde Toplam Kalite Yönetimi, Beta Basım Yayım Dağıtım A.Ş. / İşletme - Ekonomi Dizisi, 1nci Baskı, İstanbul.

Evaluation System

Semester Requirements	Number of Activities	Level of Contribution
Application	1	% 15
Quizzes	1	% 5
Midterms	1	% 20
Final	1	% 60
Total		% 100
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 60
Total		% 100

ECTS / Workload Table

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	14	4	56
Study Hours Out of Class	14	2	28
Project	1	3	3
Homework Assignments	1	10	10
Midterms	1	1	1
Final	1	2	2
Total Workload			100

Contribution of Learning Outcomes to Programme Outcomes

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	Write and pronounce the correct terms used in the field of medicine properly.	2
2)	Compile data related to medical statistics and reports the results analyzing bu scientific methods periodically.	5
3)	Communicate with relevant authorities verbally and in writing between inner and outer organization	5
4)	Continuously improve their professional knowledge and skills.	5
5)	Solve the problems faced in business life in a guick and effective way.	3
6)	Uses Turkish language and body language effectively.	4