MEDICAL LABORATORY TECHNIQUES (TURKISH)
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

Course Introduction and Application Information

Course Code	Course Name	Semester	Theoretical	Practical	Credit	ECTS
TDS1007	Medical Services Communication	Fall	2	0	2	5

Basic information

Language of instruction:	Turkish
Type of course:	Must Course
Course Level:	Associate (Short Cycle)
Mode of Delivery:	Face to face
Course Coordinator :	Instructor FURKAN GÖZEL
Course Lecturer(s):	Assist. Prof. FIRAT KARA
Recommended Optional Program Components:	Archive
Course Objectives:	The objectives of this course are to define basic concepts and models of communication; to analyse new communication technologies; to enable students to gain knowledge about interpersonal communicaiton, teamwork, problem solving strategies and ethical issues in communication.

Learning Outcomes

The students who have succeeded in this course;
1- Use skills for effective speaking and listening.
2- Define different views on the new communication technologies.
3- Define ethical issues in communication.
4- Apply basic principles of teamwork.

Course Content

This course covers topics about communication, functions of communication, ethical issues in communication, communication theories, types of communication, new communication technologies, speaking and listening skills, essential factors for effective communication in health organisations.

Weekly Detailed Course Contents

Week	Subject	Related Preparation
1)	Definition and Importance of Communication	None
2)	Dimensions of Communication	None
3)	Types of Communication	None
4)	Communication Barriers	None
5)	Health and Health Communication Concepts	None
6)	The Importance of Health Communication	None
7)	Creating a Behavior Change in the Field of Health	None
8)	Midterm	None
9)	Patient-Health Worker Communication	None
10)	Communication with Patient Relatives	None
11)	Communication with Patients' Relatives II	None
12)	Communication with Difficult Patients	None
13)	Communication among Healthcare Professionals	None
14)	Health Literacy	None

Sources

Course Notes / Textbooks:	Okay, A. Sağlık İletişimi, MediaCat Kitapları, İstanbul, 2009. Marziye İlhan, Sağlık Çalışanları ve Adayları İçin Sağlık Çalışanlarının İletişimi, İstanbul, Beta Yayınevi, 2018.İnci Çınarlı, 21. Yüzyıl İçin Sağlık İletişimi, Ankara, Nobel Kitabevi,2019.
References:

Evaluation System

Semester Requirements	Number of Activities	Level of Contribution
Midterms	1	% 40
Final	1	% 60
Total		% 100
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 60
Total		% 100

ECTS / Workload Table

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	13	2	26
Study Hours Out of Class	14	7	98
Midterms	1	1	1
Final	1	2	2
Total Workload			127

Contribution of Learning Outcomes to Programme Outcomes

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	To be able to use terminology specific to the health field effectively	2
2)	To be able to use terminology specific to the health field effectively	1
3)	To know the legislation regarding his/her duties, rights and responsibilities and to act in accordance with professional ethical rules	3
4)	To be able to use information and communication technologies on issues related to his/her field and effectively convey his/her professional knowledge through written, verbal and non-verbal communication	5
5)	To be able to follow information in his/her field using a foreign language at a basic level	1
6)	To be able to apply changing techniques and use new tools and devices depending on developing technology	1
7)	To be able to update his/her knowledge, skills and competencies related to his/her field with the awareness of lifelong learning and improve himself/herself personally and professionally	1
8)	To be able to perform basic tests related to different areas of the medical laboratory.	1
9)	To be able to perform pre-analysis preparation processes, prepare tools and equipment, and apply disinfection and sterilization techniques	1
10)	To be able to use medical laboratory equipment in accordance with their rules and techniques, and to ensure that they work in the most efficient way by performing their checks and maintenance.	1