MEDICAL LABORATORY TECHNIQUES (TURKISH)
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

Course Introduction and Application Information

Course Code	Course Name	Semester	Theoretical	Practical	Credit	ECTS
TDS1007	Medical Services Communication	Fall	2	0	2	5

Basic information

Language of instruction:	Turkish
Type of course:	Must Course
Course Level:	Associate (Short Cycle)
Mode of Delivery:	Face to face
Course Coordinator :	Instructor FIRAT KARA
Course Lecturer(s):	Instructor AYBİKE ELİF BOLCAN Instructor FIRAT KARA
Recommended Optional Program Components:	Archive
Course Objectives:	The objectives of this course are to define basic concepts and models of communication; to analyse new communication technologies; to enable students to gain knowledge about interpersonal communicaiton, teamwork, problem solving strategies and ethical issues in communication.

Learning Outcomes

The students who have succeeded in this course;
1- Use skills for effective speaking and listening.
2- Define different views on the new communication technologies.
3- Define ethical issues in communication.
4- Apply basic principles of teamwork.

Course Content

This course covers topics about communication, functions of communication, ethical issues in communication, communication theories, types of communication, new communication technologies, speaking and listening skills, essential factors for effective communication in health organisations.

Weekly Detailed Course Contents

Week	Subject	Related Preparation
1)	Definition and Importance of Communication	None
2)	Dimensions of Communication	None
3)	Types of Communication	None
4)	Communication Barriers	None
5)	Health and Health Communication Concepts	None
6)	The Importance of Health Communication	None
7)	Creating a Behavior Change in the Field of Health	None
8)	Midterm	None
9)	Patient-Health Worker Communication	None
10)	Communication with Patient Relatives	None
11)	Communication with Patients' Relatives II	None
12)	Communication with Difficult Patients	None
13)	Communication among Healthcare Professionals	None
14)	Health Literacy	None

Sources

Course Notes / Textbooks:	Okay, A. Sağlık İletişimi, MediaCat Kitapları, İstanbul, 2009. Marziye İlhan, Sağlık Çalışanları ve Adayları İçin Sağlık Çalışanlarının İletişimi, İstanbul, Beta Yayınevi, 2018.İnci Çınarlı, 21. Yüzyıl İçin Sağlık İletişimi, Ankara, Nobel Kitabevi,2019.
References:

Evaluation System

Semester Requirements	Number of Activities	Level of Contribution
Midterms	1	% 40
Final	1	% 60
Total		% 100
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 60
Total		% 100

ECTS / Workload Table

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	13	2	26
Study Hours Out of Class	14	7	98
Midterms	1	1	1
Final	1	2	2
Total Workload			127

Contribution of Learning Outcomes to Programme Outcomes

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	To be able to dominate medical laboratory medical terms and terminology specific	3
2)	To have knowledge medical laboratory tests in every area of the analysis of the relevant tests	1
3)	To have knowledge about the working principle of human body metabolism and to be knowledge able about and in all areas of medical laboratory tests and results with the knowledge necessary to establish the relationship between metabolism and gain intellectual structure	1
4)	To able to make preparations processes before analysis and after to apply disinfection and sterilization techniques	1
5)	To extract the errors that occur during application of the test and to resolve problems that occur	1
6)	To have professional authority and responsibility	1
7)	To be able to do their work under the rules of professional ethics and proper to be able to properly display .	1
8)	To have the consciousness of responsibility who is respectful to history and social values, communicating effectively with patient and health staff to conduct in terms of health services and who is able to make teanwork when needed	1
9)	To able to be an individual who is interested in new information and changes life-long and the development of coordinating skill to the improvements in country and in the world.	5