BANKING AND INSURANCE MANAGEMENT (TURKISH)
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

Course Introduction and Application Information

Course Code	Course Name	Semester	Theoretical	Practical	Credit	ECTS
ENM4102	Knowledge Management	Fall	3	0	3	6

This catalog is for information purposes. Course status is determined by the relevant department at the beginning of semester.

Basic information

Language of instruction:	English
Type of course:	Non-Departmental Elective
Course Level:	Associate (Short Cycle)
Mode of Delivery:	Face to face
Course Coordinator :	Dr. Öğr. Üyesi DİDEM YILDIZ
Recommended Optional Program Components:	None
Course Objectives:	Developing a basic understanding of the importance of knowledge as a resource in organisations. Identifying and applying approaches in managing individual, group and organisational level knowledge processes.

Learning Outcomes

The students who have succeeded in this course;
The students who have succeeded in this course will be able to
- Apply theories and practice of knowledge and intellectual capital management;
- Understand importance of knowledge management process on business and economy;
- Formulate action plans for knowledge intensive organisations;
- Distinguish industrial management era and knowledge management era;
- Analyse characteristics of knowledge intensive organisations.

Course Content

During the course theories and applications in knowledge management will be discussed. Knowledge management concept and its effect on organisations and economy will be explained. Effect of technological improvements and their relationship with knowledge management will be covered. Course will be supported via business cases that will be discussed in class.

Weekly Detailed Course Contents

Week	Subject	Related Preparation
1)	Introduction, Course Overview, Knowledge Management Concept	N/A
2)	Foundations of Knowledge Management	Textbooks and presentations
3)	Technology and Knowledge Management	Textbooks and presentations
4)	The Knowledge Creation Process	Textbooks and presentations
5)	Knowledge as a Strategic Asset	Textbooks and presentations
6)	Knowledge based organisations	Textbooks and presentations
7)	Developing a knowledge strategy	Textbooks and presentations
8)	Knowledge management tools and portals	Textbooks and presentations
9)	Evaluation of Knowledge Management effectiveness: Tools and metrics	Textbooks and presentations
10)	Networks and Social Capital	Textbooks and presentations
11)	Innovation and Knowledge Management	Textbooks and presentations
12)	Leadership and Knowledge Management	Textbooks and presentations
13)	Managing Knowledge Workers	Textbooks and presentations
14)	Global issues in knowledge management	Textbooks and presentations

Sources

Course Notes / Textbooks:	North, K.; Kumta, G. (2014): Knowledge Management: Value Creation Through Organizational Learning. Springer. Jashopara A (2011), Knowlegde Management: An integrated approach, 2ed, Prentice Hall Davenport, Thomas H. & Prusak, Laurence(2000). Working Knowledge: How Organizations Manage What They Know. Boston, MA: Harvard Business School Press.
References:	Yok- N/A

Evaluation System

Semester Requirements	Number of Activities	Level of Contribution
Attendance	1	% 10
Homework Assignments	10	% 20
Midterms	1	% 30
Final	1	% 40
Total		% 100
PERCENTAGE OF SEMESTER WORK		% 60
PERCENTAGE OF FINAL WORK		% 40
Total		% 100

ECTS / Workload Table

Activities	Number of Activities	Workload
Course Hours	14	42
Study Hours Out of Class	14	70
Homework Assignments	10	30
Midterms	1	3
Final	1	3
Total Workload		148

Contribution of Learning Outcomes to Programme Outcomes

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	To have the ability to understand the basic concepts of Banking and Insurance and to be able to use them effectively in business.
2)	To have the ability to work individually or in a team when needed on matters related to his/her profession and to follow and apply the developments in his/her sector.
3)	To be equipped with the necessary knowledge to carry out the legal responsibilities and to follow the related regulations in their sector.
4)	To understand the importance of banking and insurance from the point of the state’s economy and enterprises and to express this importance properly.
5)	To be able to use the computer as well as the profession requires and to be able to do work, accumulate knowledge and to use this knowledge relevantly and effectively.
6)	To make them gain the ability to find practical solutions for the problems of daily commercial activities and to take correct decisions.
7)	To be able to take responsibilities in banking and insurance sector and more generally in the finance sector and to be qualified to start his/her own business after the legal requirements have been met.
8)	To have the competency to carry out the accountancy related to banking and insurance.
9)	To have the competency to build effective customer relations and to have effective communication and persuasion skills.
10)	To be able to determine the accumulated knowledge druring the education in line with the cause and effect relations and to be able to have the necessary professional qualifications to know where, when and how to use his/her knowledge.