BANKING AND INSURANCE MANAGEMENT (TURKISH)
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

Course Introduction and Application Information

Course Code	Course Name	Semester	Theoretical	Practical	Credit	ECTS
ENM2008	Production and Operations Management	Fall	3	2	4	7

This catalog is for information purposes. Course status is determined by the relevant department at the beginning of semester.

Basic information

Language of instruction:	English
Type of course:	Non-Departmental Elective
Course Level:	Associate (Short Cycle)
Mode of Delivery:	Face to face
Course Coordinator :	Dr. Öğr. Üyesi SAİT GÜL
Course Lecturer(s):	Dr. Öğr. Üyesi ADNAN ÇORUM Assoc. Prof. GÜL TEKİN TEMUR ASLAN
Recommended Optional Program Components:	None
Course Objectives:	Production and operations management (POM) is the core discipline area that underpins the day-to-day running of any enterprise. This course in POM focuses on the interrelationships between systems, service and technical factors, product quality, capacity and productivity. Aim of the course is to show students how to create a competitive advantage through POM in the marketplace by conveying a set of skills and tools they can actually apply.

Learning Outcomes

The students who have succeeded in this course;
After completing this course students will be able to:
I. Have fundamental knowledge on production management which is required for design, solution, and interpretation of problems in management engineering area,
II. Identify, define, and implement topics related to production systems,
III. Comprehend various productivity definitions and understand calculation methods of productivity,
IV. Grasp the meaning and application areas of supply chain management concepts and definitions, and
V. Associate his/her personal knowledge and abilities with contemporary topics in production management.

Course Content

Production & Operations management (POM) is the core discipline area that underpins the day-to-day running of any enterprise. The course covers different production steps related to the design and management of production and service systems, strategy, quality, capacity, human resources, location selection and layout design, and maintenance management.

Weekly Detailed Course Contents

Week	Subject	Related Preparation
1)	Introduction to Operations Management and Productivity
2)	Operations Strategy in a Global Environment
3)	Design of Goods and Services
4)	Process Strategy
5)	Capacity and Constraint Management
6)	Location Strategies – Basic Methods
7)	Location Strategies through Multi-Attribute Decision-Making Methods
8)	Mid Term
9)	Layout Strategies – I
10)	Layout Strategies – II & Managing Quality
11)	Lean Operations
12)	Human Resources, Job Design, and Work Measurement
13)	Maintenance and Reliability
14)	Term Project Presentations

Sources

Course Notes / Textbooks:	Heizer, J., Render, B., Munson, C. (2009). Principles of Operations Management: Sustainability and Supply Chain Management, 10th Edition, Pearson, Essex, England. ISBN-10: 1-292-15301-6.
References:	Stevenson, W.J. (2015). Operations Management, 12th Edition, Mc-Graw Hill, New York, USA. ISBN: 978-0-07-802410-8. Nahmias, S., Lennon Olsen, T. (2015). Production and Operations Analysis, 7th Edition, Waveland Press, Inc, Long Grove, Illinois, USA. ISBN: 1-4786-2306-3.

Evaluation System

Semester Requirements	Number of Activities	Level of Contribution
Presentation	1	% 10
Project	1	% 20
Midterms	1	% 25
Final	1	% 45
Total		% 100
PERCENTAGE OF SEMESTER WORK		% 35
PERCENTAGE OF FINAL WORK		% 65
Total		% 100

ECTS / Workload Table

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	14	3	42
Laboratory	14	2	28
Study Hours Out of Class	14	3	42
Presentations / Seminar	1	6	6
Project	1	45	45
Midterms	1	10	10
Final	1	10	10
Total Workload			183

Contribution of Learning Outcomes to Programme Outcomes

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	To have the ability to understand the basic concepts of Banking and Insurance and to be able to use them effectively in business.
2)	To have the ability to work individually or in a team when needed on matters related to his/her profession and to follow and apply the developments in his/her sector.
3)	To be equipped with the necessary knowledge to carry out the legal responsibilities and to follow the related regulations in their sector.
4)	To understand the importance of banking and insurance from the point of the state’s economy and enterprises and to express this importance properly.
5)	To be able to use the computer as well as the profession requires and to be able to do work, accumulate knowledge and to use this knowledge relevantly and effectively.
6)	To make them gain the ability to find practical solutions for the problems of daily commercial activities and to take correct decisions.
7)	To be able to take responsibilities in banking and insurance sector and more generally in the finance sector and to be qualified to start his/her own business after the legal requirements have been met.
8)	To have the competency to carry out the accountancy related to banking and insurance.
9)	To have the competency to build effective customer relations and to have effective communication and persuasion skills.
10)	To be able to determine the accumulated knowledge druring the education in line with the cause and effect relations and to be able to have the necessary professional qualifications to know where, when and how to use his/her knowledge.