BAHÇEŞEHİR UNIVERSITY BİLGİ PAKETİ / DERS KATALOĞU
| INFORMATION TECHNOLOGIES (TURKISH, THESIS) | |||||
| Master | TR-NQF-HE: Level 7 | QF-EHEA: Second Cycle | EQF-LLL: Level 7 | ||
Course Introduction and Application Information
| Course Code | Course Name | Semester | Theoretical | Practical | Credit | ECTS |
| SEN5301 | Introduction to Information Technologies Services Management | Fall Spring |
3 | 0 | 3 | 8 |
| This catalog is for information purposes. Course status is determined by the relevant department at the beginning of semester. |
Basic information
| Language of instruction: | English |
| Type of course: | Departmental Elective |
| Course Level: | |
| Mode of Delivery: | Face to face |
| Course Coordinator : | Prof. Dr. ADEM KARAHOCA |
| Course Lecturer(s): |
Prof. Dr. ADEM KARAHOCA |
| Recommended Optional Program Components: | None |
| Course Objectives: | This course provides an overview of IT Services. Topics include enterprise systems management (ESM), which is the complete and total management of a company's IT elements and/or environment. IT services, or ESM, involves two categorizations: infrastructure management -the discipline regarding services responsible for maintaining and managing the IT elements in an environment, and relationship management -the discipline containing the services that are customer facing in relation to their IT infrastructure. |
Learning Outcomes
|
The students who have succeeded in this course; 1. Define computing infrastructure 2. Examine IT services 3. Define event and fault management 4. Describe problem, change and configuration management 5. Examine asset management 6. Define security and network management 7. Define storage, workload, backup and recovery management 8. Examine business process management fundamentals 9. Describe business process management supporting infrastructure |
Course Content
| The content of this course is composed of computing infrastructure overview, introduction to IT services, event & fault management, problem, change and configuration management, asset management, security and network management, storage, workload, backup and recovery management, business process management fundamentals, business process management supporting infrastructure. |
Weekly Detailed Course Contents
| Week | Subject | Related Preparation |
| 1) | Computing Infrastructure Overview | |
| 2) | Introduction to IT Services | |
| 3) | Event & Fault Management | |
| 4) | Problem, Change and Configuration Management | |
| 5) | Asset Management | |
| 6) | Security and Network Management | |
| 7) | Storage, Workload, Backup and Recovery Management | |
| 8) | Storage, Workload, Backup and Recovery Management / Midterm | |
| 9) | Business Process Management Fundamentals | |
| 10) | Business Process Management Supporting Infrastructure | |
| 11) | Business Process Management Supporting Infrastructure / Midterm | |
| 12) | Case Study Presentations | |
| 13) | Case Study Presentations | |
| 14) | Project Presentation |
Sources
| Course Notes / Textbooks: | Rob Addy, Effective IT Service Management: To ITIL and Beyond, Springer |
| References: | OGC- ITIL v3 references library– Service Design, Transition, Operation, Strategy, Continual Service Improvement. |
Evaluation System
| Semester Requirements | Number of Activities | Level of Contribution |
| Quizzes | 2 | % 10 |
| Homework Assignments | 2 | % 10 |
| Midterms | 2 | % 40 |
| Final | 1 | % 40 |
| Total | % 100 | |
| PERCENTAGE OF SEMESTER WORK | % 60 | |
| PERCENTAGE OF FINAL WORK | % 40 | |
| Total | % 100 | |
Contribution of Learning Outcomes to Programme Outcomes
| No Effect | 1 Lowest | 2 Low | 3 Average | 4 High | 5 Highest |
| Program Outcomes | Level of Contribution |