BANKING AND INSURANCE MANAGEMENT (TURKISH) | |||||
Associate | TR-NQF-HE: Level 5 | QF-EHEA: Short Cycle | EQF-LLL: Level 5 |
Course Code | Course Name | Semester | Theoretical | Practical | Credit | ECTS |
GEP1604 | Interpersonal Communication | Fall | 3 | 0 | 3 | 5 |
This catalog is for information purposes. Course status is determined by the relevant department at the beginning of semester. |
Language of instruction: | Turkish |
Type of course: | GE-Elective |
Course Level: | Associate (Short Cycle) |
Mode of Delivery: | Face to face |
Course Coordinator : | Dr. BURCU ALARSLAN ULUDAŞ |
Recommended Optional Program Components: | None |
Course Objectives: | The main objective is the development of self-understanding and understanding of others through the acquisition of effective communication techniques presented within the framework of emotional intelligence and transactional analysis. |
The students who have succeeded in this course; The students’ mastery of these effective communication techniques is expected to produce a disciplined and conscious use of “self’ in professional as well as personal relationships - a requirement of the modern world. |
This course focuses on the theoretical background AND practice of interpersonal skills for communicating, establishing and maintaining goals in one-to-one relationships and group situations as well as effective problem solving techniques. . The focus of the first half of the course is on the theoretical background of these communication techniques. The second half focuses on both theory and exercises on interpersonal as well as intrapersonal communication. |
Week | Subject | Related Preparation |
1) | Introduction to Interpersonal Communication | Course notes |
2) | Research Methods and Perspectives in Social Sciences/Phenomenology | Course notes |
3) | Significance of feedback in interpersonal communication | Course notes |
4) | History of psychological theory/changing focus in understanding the individual | Course notes |
5) | Existentialism | Course notes |
6) | Humanistic psychology and effective communication | Course notes |
7) | Transactional Analysis and interpersonal communication | Course notes |
8) | Emotional intelligence/ Emotional Literacy | Course notes |
9) | Communication Barriers | Course notes |
10) | Effective listening/empathy | Course notes |
11) | I-statements | Course notes |
12) | Line of acceptance/I-statements/ Empathy | Course notes |
13) | Effective problem solving methods/ Conflict resolution | Course notes |
14) | Discussions using terminology within real world news context | Course notes |
Course Notes / Textbooks: | Excerpts from: Devito, The Interpersonal Communication Book,1995,Devito. Malim,Birch,Wadeley, Perspectives in Psychology,1992,Macmillan Press. Stevens,Person to Person,Pocket Books,N.Y.1967. May, Psychology and the Human Dilemma,1979,Norton and Company. Fromm, The Fear of Freedom,1984.Ark. Berne, Games People Play, 1967,Penguin Books. Harris,I’m OK, You’re OK, 1967, Avon Books. Goleman, Emotional Intelligence, 1996,Bloomsburry. Goleman, Working with Emotional Intelligence, Bantam Books, 1998. Hay, J. , Donkey Bridges for Developmental TA, Sherwood Publishing, UK, 1995. James M., Jongeward D., Born to Win, Perseus Books, 1996. Levine M, Effective Problem Solving, Prentice Hall, 1994. + Handouts of recent articles on relevant issues. At least two of the following films will be shown and discussed in class. Awakenings The Kid Twelve Angry Men Corrina Corrina |
References: | Devito, The Interpersonal Communication Book,1995,Devito. Malim,Birch,Wadeley, Perspectives in Psychology,1992,Macmillan Press. |
Semester Requirements | Number of Activities | Level of Contribution |
Attendance | 14 | % 5 |
Quizzes | 1 | % 15 |
Homework Assignments | 1 | % 10 |
Midterms | 1 | % 30 |
Final | 1 | % 40 |
Total | % 100 | |
PERCENTAGE OF SEMESTER WORK | % 60 | |
PERCENTAGE OF FINAL WORK | % 40 | |
Total | % 100 |
Activities | Number of Activities | Duration (Hours) | Workload |
Course Hours | 14 | 3 | 42 |
Study Hours Out of Class | 14 | 1 | 14 |
Homework Assignments | 1 | 10 | 10 |
Quizzes | 1 | 5 | 5 |
Midterms | 1 | 10 | 10 |
Final | 1 | 15 | 15 |
Total Workload | 96 |
No Effect | 1 Lowest | 2 Low | 3 Average | 4 High | 5 Highest |
Program Outcomes | Level of Contribution | |
1) | To have the ability to understand the basic concepts of Banking and Insurance and to be able to use them effectively in business. | |
2) | To have the ability to work individually or in a team when needed on matters related to his/her profession and to follow and apply the developments in his/her sector. | |
3) | To be equipped with the necessary knowledge to carry out the legal responsibilities and to follow the related regulations in their sector. | |
4) | To understand the importance of banking and insurance from the point of the state’s economy and enterprises and to express this importance properly. | |
5) | To be able to use the computer as well as the profession requires and to be able to do work, accumulate knowledge and to use this knowledge relevantly and effectively. | |
6) | To make them gain the ability to find practical solutions for the problems of daily commercial activities and to take correct decisions. | |
7) | To be able to take responsibilities in banking and insurance sector and more generally in the finance sector and to be qualified to start his/her own business after the legal requirements have been met. | |
8) | To have the competency to carry out the accountancy related to banking and insurance. | |
9) | To have the competency to build effective customer relations and to have effective communication and persuasion skills. | |
10) | To be able to determine the accumulated knowledge druring the education in line with the cause and effect relations and to be able to have the necessary professional qualifications to know where, when and how to use his/her knowledge. |