MATHEMATICS (TURKISH, PHD) | |||||
PhD | TR-NQF-HE: Level 8 | QF-EHEA: Third Cycle | EQF-LLL: Level 8 |
Course Code | Course Name | Semester | Theoretical | Practical | Credit | ECTS |
SEN4503 | Introduction to IT Services Management | Fall | 3 | 0 | 3 | 6 |
The course opens with the approval of the Department at the beginning of each semester |
Language of instruction: | En |
Type of course: | Departmental Elective |
Course Level: | |
Mode of Delivery: | E-Learning |
Course Coordinator : | Dr. Öğr. Üyesi TAMER UÇAR |
Course Lecturer(s): |
Prof. Dr. ADEM KARAHOCA |
Course Objectives: | Foundations in IT services course provides an overview of IT Services. Topics include enterprise systems management (ESM), which is the complete and total management of a company's IT elements and/or environment. IT services, or ESM, involves two categorizations: infrastructure management -the discipline regarding services responsible for maintaining and managing the IT elements in an environment, and relationship management -the discipline containing the services that are customer facing in relation to their IT infrastructure. |
The students who have succeeded in this course; 1. Define computing infrastructure fundamentals 2. Analyze IT services 3. Define event and fault management 4. Describe problem, change and configuration management 5. Analyze asset management 6. Define security and network management 7. Define storage, workload, backup and recovery management 8. Analyze business process management fundamentals 9. Describe business process management supporting infrastructure |
The course content is composed of the basics of computing infrastructure, introduction to it services, event and fault management, problem, change and configuration management, asset management, security and network management, storage, workload, backup and recovery management, business process management fundamentals, business process management supporting infrastructure. |
Week | Subject | Related Preparation | |
1) | Computing Infrastructure Overview | ||
2) | Introduction to IT Services | ||
3) | Event & Fault Management | ||
4) | Problem, Change and Configuration Management | ||
5) | Asset Management | ||
6) | Security and Network Management | ||
7) | Storage, Workload, Backup and Recovery Management | ||
8) | Storage, Workload, Backup and Recovery Management / Midterm I | ||
9) | Business Process Management Fundamentals | ||
10) | Business Process Management Supporting Infrastructure | ||
11) | Case Study Presentations | ||
12) | Case Study Presentations / Midterm II | ||
13) | Case Study Presentations | ||
14) | Project Presentation |
Course Notes: | Rob Addy, Effective IT Service Management: To ITIL and Beyond, Springer OGC- ITIL v3 references library– Service Design, Transition, Operation, Strategy, Continual Service Improvement. |
References: | Yok |
Semester Requirements | Number of Activities | Level of Contribution |
Attendance | % 0 | |
Laboratory | % 0 | |
Application | % 0 | |
Field Work | % 0 | |
Special Course Internship (Work Placement) | % 0 | |
Quizzes | 2 | % 10 |
Homework Assignments | 2 | % 10 |
Presentation | % 0 | |
Project | % 0 | |
Seminar | % 0 | |
Midterms | 2 | % 40 |
Preliminary Jury | % 0 | |
Final | 1 | % 40 |
Paper Submission | % 0 | |
Jury | % 0 | |
Bütünleme | % 0 | |
Total | % 100 | |
PERCENTAGE OF SEMESTER WORK | % 60 | |
PERCENTAGE OF FINAL WORK | % 40 | |
Total | % 100 |
Activities | Number of Activities | Duration (Hours) | Workload |
Course Hours | 14 | 3 | 42 |
Laboratory | 0 | 0 | 0 |
Application | 0 | 0 | 0 |
Special Course Internship (Work Placement) | 0 | 0 | 0 |
Field Work | 0 | 0 | 0 |
Study Hours Out of Class | 3 | 6 | 18 |
Presentations / Seminar | 0 | 0 | 0 |
Project | 0 | 0 | 0 |
Homework Assignments | 0 | 0 | 0 |
Quizzes | 2 | 3 | 6 |
Preliminary Jury | 0 | 0 | 0 |
Midterms | 2 | 15 | 30 |
Paper Submission | 0 | 0 | 0 |
Jury | 0 | 0 | 0 |
Final | 1 | 17 | 17 |
Total Workload | 113 |
No Effect | 1 Lowest | 2 Low | 3 Average | 4 High | 5 Highest |
Program Outcomes | Level of Contribution |