| ENGINEERING MANAGEMENT (TURKISH, PHD) | |||||
| PhD | TR-NQF-HE: Level 8 | QF-EHEA: Third Cycle | EQF-LLL: Level 8 | ||
| Course Code | Course Name | Semester | Theoretical | Practical | Credit | ECTS |
| YZM5316 | Business Systems Management | Fall | 3 | 0 | 3 | 12 |
| The course opens with the approval of the Department at the beginning of each semester |
| Language of instruction: | Tr |
| Type of course: | Departmental Elective |
| Course Level: | |
| Mode of Delivery: | Face to face |
| Course Coordinator : | Prof. Dr. MEHMET ALPER TUNGA |
| Course Objectives: | The aim of this course is provide student with an understanding of the management processes required to maintain business systems post-implementation, provide students with an overview of business systems management issues and concepts, provide students with an understanding of the management skills needed to plan, develop, implement and operate information systems that are integrated with corporate objectives and provide students with a detailed understanding of help desk and support processes. |
|
The students who have succeeded in this course; 1. Identify IS/IT governance issues as part of business systems management post implementation 2. Define service level management and explain the functions, processes and success factors of service management 3. Describe and explain the role of the service desk and the management of user support structures and processes 4. Explain the processes and functions of ITIL Service Operations 5. Describe and discuss appropriate IT management practices including outsourcing, personnel management, and IT asset management 6. Establish knowledge and skills to manage business systems and their environments post implementation 7. Describe enterprise-wide issues concerning ongoing business information systems 8. Describe issues related to the support phase of the systems development life cycle |
| The content of this course is composed of an introduction to the unit introduction to IT governance/ITSM, service management as a practice, common service operation activities, help desk management, incident management, problem management, access management / request fulfillment / event management, implementing ITIL / IT HRM, service level management, asset Lifecycle management. |
| Week | Subject | Related Preparation | |
| 1) | Introduction to the Unit Introduction to IT Governance/ITSM | ||
| 2) | Service Management as a Practice | ||
| 3) | Common Service Operation Activities | ||
| 4) | Help Desk Management | ||
| 5) | Incident Management | ||
| 6) | Problem Management | ||
| 7) | Access Management /Request Fulfillment / Event Management | ||
| 8) | Access Management /Request Fulfillment / Event Management / Midterm Exam | ||
| 9) | ITIL / IT HRM Implementation | ||
| 10) | Service Level Management | ||
| 11) | Asset Lifecycle Management | ||
| 12) | Project Representation | ||
| 13) | Project Representation | ||
| 14) | Revision | ||
| Course Notes: | Jan van Bon, Arjen de Jong, Ruby Tjassing, Axel Kolthof, Mike Pieper, Annelies van der Veen, Tieneke Verheijen 2008 Service Operation based on ITIL v3 Van Haren Publishing ISBN: 9789087532765 |
| References: | Yok - None. |
| Semester Requirements | Number of Activities | Level of Contribution |
| Attendance | % 0 | |
| Laboratory | % 0 | |
| Application | % 0 | |
| Field Work | % 0 | |
| Special Course Internship (Work Placement) | % 0 | |
| Quizzes | 2 | % 10 |
| Homework Assignments | % 0 | |
| Presentation | 1 | % 20 |
| Project | % 0 | |
| Seminar | % 0 | |
| Midterms | 1 | % 30 |
| Preliminary Jury | % 0 | |
| Final | 1 | % 40 |
| Paper Submission | % 0 | |
| Jury | % 0 | |
| Bütünleme | % 0 | |
| Total | % 100 | |
| PERCENTAGE OF SEMESTER WORK | % 60 | |
| PERCENTAGE OF FINAL WORK | % 40 | |
| Total | % 100 | |
| Activities | Number of Activities | Duration (Hours) | Workload |
| Course Hours | 14 | 3 | 42 |
| Laboratory | 0 | 0 | 0 |
| Application | 14 | 3 | 42 |
| Special Course Internship (Work Placement) | 0 | 0 | 0 |
| Field Work | 0 | 0 | 0 |
| Study Hours Out of Class | 14 | 3 | 42 |
| Presentations / Seminar | 0 | 0 | 0 |
| Project | 0 | 0 | 0 |
| Homework Assignments | 0 | 0 | 0 |
| Quizzes | 0 | 0 | 0 |
| Preliminary Jury | 0 | 0 | 0 |
| Midterms | 1 | 22 | 22 |
| Paper Submission | 0 | 0 | 0 |
| Jury | 0 | 0 | 0 |
| Final | 1 | 41 | 41 |
| Total Workload | 189 | ||
| No Effect | 1 Lowest | 2 Low | 3 Average | 4 High | 5 Highest |
| Program Outcomes | Level of Contribution | |
| 1) | - To be able to develop and deepen current and advanced knowledge in the field with original thought and/or research at the level of expertise based on master's qualifications, and to reach original definitions that will bring innovation to the field. | |
| 2) | - To be able to comprehend the interdisciplinary interaction that the field is related to; Ability to reach original results by using knowledge that requires expertise in analyzing, synthesizing and evaluating new and complex ideas. | |
| 3) | -To be able to evaluate and use new knowledge in the field with a systematic approach. | |
| 4) | - To be able to develop a new idea, method, design and/or application that brings innovation to the field, or to apply a known idea, method, design and/or application to a different field, to research, comprehend, design, adapt and apply an original subject. | |
| 5) | - Ability to critically analyze, synthesize and evaluate new and complex ideas. | |
| 6) | - Gaining high-level skills in using research methods in studies related to the field. | |
| 7) | - To be able to critically examine and develop social relations and the norms that guide these relations, and to manage actions to change them when necessary. | |
| 8) | - To be able to defend their original views in the discussion of the issues in the field with experts and to establish an effective communication showing their competence in the field. | |
| 9) | - To be able to communicate and discuss at an advanced level in written, oral and visual using a foreign language at least at the C1 General Level of the European Language Portfolio. | |
| 10) | - To be able to develop new thoughts and methods in the field by using high-level mental processes such as creative and critical thinking, problem solving and decision making. | |
| 11) | - To be able to contribute to the process of becoming an information society and maintaining it by introducing scientific, technological, social or cultural advances in the field. | |
| 12) | - To be able to interact functionally by using strategic decision-making processes in solving the problems encountered in the field. | |
| 13) | - To be able to contribute to the solution of social, scientific, cultural and ethical problems encountered in issues related to the field and to support the development of these values. | |
| 14) | - Being able to contribute to the progress in the field by independently carrying out an original work that brings innovations to the field, develops a new idea, method, design and / or application or applies a known idea, method, design and / or application to a different field. | |
| 15) | - To be able to expand the limits of knowledge in the field by publishing at least one scientific article related to the field in national and/or international refereed journals and/or by producing or interpreting an original work. | |
| 16) | - Ability to lead in environments that require the resolution of unique and interdisciplinary problems. |