| BUSINESS ADMINISTRATION | |||||
| Bachelor | TR-NQF-HE: Level 6 | QF-EHEA: First Cycle | EQF-LLL: Level 6 | ||
| Course Code | Course Name | Semester | Theoretical | Practical | Credit | ECTS |
| COP4223 | ISS- Hightech Application at Living Space Management | Fall | 3 | 0 | 3 | 4 |
| The course opens with the approval of the Department at the beginning of each semester |
| Language of instruction: | En |
| Type of course: | Departmental Elective |
| Course Level: | Bachelor |
| Mode of Delivery: | Hybrid |
| Course Coordinator : | Prof. Dr. YAVUZ GÜNALAY |
| Course Objectives: | This course aims to ensure the students gaining the competencies that will enable them to find proactive solutions, adapting the future understanding of Facility Management and working in this organization in the future by observing the differences between traditional Facility Management practices and future Facility Management understanding in the changing world. |
|
The students who have succeeded in this course; 1) They can understand the general point of wiev about Facility and Service Management 2) They can understand a point of wiev about sales and customer expectations 3) They can understand what will be in future about work, workforce and workplaces 5) Innovation ideas can be discussed so that developing technology in the management of work areas can respond to customer expectations 6) They can develop how to measure customer satisfaction and how to follow action. |
| General trends in the management of work areas, and an overview of all major service groups, support processes in the management of habitats. |
| Week | Subject | Related Preparation | |
| 1) | Future Of Work, Workforce and Workplace Future of Facility Management Industry | ||
| 2) | Future Of Work | ||
| 3) | Future Of Workforce and Workplace | ||
| 4) | Future of Facility Management | ||
| 5) | Future Of Service Managment (general) | ||
| 6) | Innovation and Role of Security Services in FM Industry | ||
| 7) | Innovation and Role of Catering Services in FM Industry | ||
| 8) | Innovation and Role of Cleaning Services FM Industry | ||
| 9) | Future Of Sustainibility Environment Energy Management in Facility Industry | ||
| 10) | What is the Role Of HR in Work and Workforce Management in FM ındustry | ||
| 11) | A Sales Method: Value Proposition for Customers(case study) | ||
| 12) | Customer Experience in FM Industry(THEORIC) | ||
| 13) | Customer Experience in FM Industry(Practical) | ||
| 14) | Key Aspects Driving The Future of Work, Workplace and Workforce | ||
| Course Notes: | ISS White Book, Service Futures Blog Yazıları ve makaleler |
| References: | Yok |
| Semester Requirements | Number of Activities | Level of Contribution |
| Attendance | % 0 | |
| Laboratory | % 0 | |
| Application | % 0 | |
| Field Work | % 0 | |
| Special Course Internship (Work Placement) | % 0 | |
| Quizzes | % 0 | |
| Homework Assignments | % 0 | |
| Presentation | % 0 | |
| Project | % 0 | |
| Seminar | % 0 | |
| Midterms | 1 | % 40 |
| Preliminary Jury | % 0 | |
| Final | 1 | % 60 |
| Paper Submission | % 0 | |
| Jury | % 0 | |
| Bütünleme | % 0 | |
| Total | % 100 | |
| PERCENTAGE OF SEMESTER WORK | % 40 | |
| PERCENTAGE OF FINAL WORK | % 60 | |
| Total | % 100 | |
| Activities | Number of Activities | Duration (Hours) | Workload |
| Course Hours | 14 | 3 | 42 |
| Laboratory | 0 | 0 | 0 |
| Application | 0 | 0 | 0 |
| Special Course Internship (Work Placement) | 0 | 0 | 0 |
| Field Work | 0 | 0 | 0 |
| Study Hours Out of Class | 14 | 7 | 98 |
| Presentations / Seminar | 0 | 0 | 0 |
| Project | 0 | 0 | 0 |
| Homework Assignments | 0 | 0 | 0 |
| Quizzes | 0 | 0 | 0 |
| Preliminary Jury | 0 | 0 | 0 |
| Midterms | 1 | 2 | 2 |
| Paper Submission | 0 | 0 | 0 |
| Jury | 0 | 0 | 0 |
| Final | 1 | 2 | 2 |
| Total Workload | 144 | ||
| No Effect | 1 Lowest | 2 Low | 3 Average | 4 High | 5 Highest |
| Program Outcomes | Level of Contribution | |
| 1) | Being able to identify problems and ask right questions | |
| 2) | Having problem solving skills and developing necessary analytical attitude | |
| 3) | Comprehending theoretical arguments along with counter arguments in detail | |
| 4) | Gaining awareness of lifelong learning and being qualified for pursuing graduate education | |
| 5) | Applying theoretical concepts in project planning | |
| 6) | Communicating efficiently by accepting differences and carrying out compatible teamwork | |
| 7) | Increasing efficiency rate in business environment | |
| 8) | Developing innovative and creative solutions in face of uncertainty | |
| 9) | Researching to gather information for understanding current threats and opportunities in business | |
| 10) | Being aware of the effects of globalization on society and business while deciding | |
| 11) | Possessing digital competence and utilizing necessary technology | |
| 12) | Communicating in at least one foreign language in academic and daily life | |
| 13) | Possessing managing skills and competence | |
| 14) | Deciding with the awareness of the legal and ethical consequences of business operations | |
| 15) | Expressing opinions that are built through critical thinking process in business and academic environment |