PUBLIC RELATIONS AND PUBLICITY
Bachelor TR-NQF-HE: Level 6 QF-EHEA: First Cycle EQF-LLL: Level 6

Course Introduction and Application Information

Course Code Course Name Semester Theoretical Practical Credit ECTS
PRL3540 Expectation Management in Public Relations Fall 3 0 3 5
The course opens with the approval of the Department at the beginning of each semester

Basic information

Language of instruction: En
Type of course: Departmental Elective
Course Level: Bachelor
Mode of Delivery: Face to face
Course Coordinator : Dr. Öğr. Üyesi SELCAN YEŞİLYURT
Course Objectives: Purpose of this course is to review the processes and to improve operational skills required for the PR/communications expert, supporting the management of stakeholders to the optimum level and in line with the goal to be achived.

Learning Outputs

The students who have succeeded in this course;
Students who will successfully complete this course will;
1- Understand the communications models to be developed in order to ideally meet the clients goals and expectations.
2- Be informed on developing models which will help them to establish a fruitful relationship between their clients (the Brand) and the Media.
3- Understand how to manage the communication processes work where they will face high expectations from the brand and agency
4- Understand how to manage the mutual expectaions in an ideal relationship chain in brand, agency and 3rd party management.
5- Gain experience in explaining what communcations departments and/or specialists do in a company.
6- Understand how to translate their academic knowledge into professional and operational relationship management.

Course Content

This course aims to improve the process management and understanding related to get grasp of and to answer the expectations related to public relations services received from the corporate departments of brands and organizations and/or from the agencies.

Weekly Detailed Course Contents

Week Subject Related Preparation
1) Structures and models of communications for companies and brands. Ensuring that the corporate expert understands the expectation chain
2) Structures of corporate communications departments • Team structures their position within the organization chart • Duties and responsibilities, management of raised expectations
3) Agency structures • Structural units, service and work models • Expectations and management of the companies which they serve
4) Agency Structures • Accurately determine the client's goals and manage their expectations
5) Media Relations • Expectation management between the brand and media • Operational business model, news approach of the media etc.
6) Media relations management • Meeting the ideal expectation in media in line with the client's goals. • Managing the expectation of brand/company from the media
7) 3th path management • who are they, what is the key point of management • excellence of event or the moments of expectation
8) Assigning Final Projects
9) Expectation management in crisis communications
10) Expectation management in crisis communications
11) Communications Expert's Management of stakeholders • Improving operational competences
12) Communications Expert's Management of stakeholders • Improving operational competences
13) Management of ideal expectation chain
14) Group Presentations

Sources

Course Notes: Managing Expectations: Naomi Karten / The Art of Public Relations: CEOs from Edelman, Ruder Finn, Burson Marsteller & More on the Secrets to Landing New Clients, Developing Breakthrough ... and Your Firm to Clients (Inside the Minds) by Richard Edelman //
References: MSL Groupe ve Publicis One tarafından yayınlanan ve uygulanan modeller üzerinden değerlendirmeler/ Evaluations based on models implemented and published by MSL Groupe and Publicis One

Evaluation System

Semester Requirements Number of Activities Level of Contribution
Attendance % 0
Laboratory % 0
Application % 0
Field Work % 0
Special Course Internship (Work Placement) % 0
Quizzes % 0
Homework Assignments % 0
Presentation 1 % 20
Project 1 % 20
Seminar % 0
Midterms % 0
Preliminary Jury % 0
Final 1 % 60
Paper Submission % 0
Jury % 0
Bütünleme % 0
Total % 100
PERCENTAGE OF SEMESTER WORK % 20
PERCENTAGE OF FINAL WORK % 80
Total % 100

ECTS / Workload Table

Activities Number of Activities Workload
Course Hours 14 42
Laboratory
Application
Special Course Internship (Work Placement)
Field Work
Study Hours Out of Class 12 31
Presentations / Seminar 3 12
Project 6 24
Homework Assignments
Quizzes
Preliminary Jury
Midterms
Paper Submission
Jury
Final 1 4
Total Workload 113

Contribution of Learning Outcomes to Programme Outcomes

No Effect 1 Lowest 2 Low 3 Average 4 High 5 Highest
           
Program Outcomes Level of Contribution
1) To prepare the students to become communication professionals by focusing on strategic thinking, professional writing, ethical practice and innovative use of traditional and new media
2) To be able to create effective public relations plans using fundamental planning components that include situation analysis, public profile, objectives, strategies and tactics.
3) To be able to apply theoretical concepts related to mass communication, consumer behavior, psychology, persuasion,sociology, marketing, and other related fields to understand how public realtions works.
4) To be able to have the ability to explain and identify problems associated with the relationships between events and facts in the areas of public relations, persuasive communication, communication management, corporate communications.
5) To be able to analyze primary and secondary research data in the fields of perception and reputation management and corporate communication practices.
6) To be able to search, write, and design articles, newsletters, and fliers, brochures, and announcements, in styles and formats appropraite various audiences, mediums and settings.
7) To be able to apply the underlying theories of communication and the necessities of work safety to different types of public relations processes and campaigns.
8) To be able to develop creative and persuasive management skills in terms of reputation, employee relations, leadership and similar corporate practices.
9) To be able to take responsibility in an individual capacity or as a team in generating solutions to given scenarios which can occur in public relations processes.
10) To be able to understand how an organizational culture works and how employees and leaders create messages as a communication tool.
11) To be able to critically discuss and interpret theories, concepts, methods, tools and ideas in the field of public relations.
12) To be able to to use information, communication technologies and computer software with the required level of public relations, marketing communication, persuasive communication, communication management, corporate communications.
13) To be able to explain and describe business marketing activities, economics, business law and global business practices.
14) To be able to recognize national and international, social and cultural dimensions of public relations.