| MEDICAL DOCUMENTATION AND SECRETARIAL (TURKISH) | |||||
| Associate | TR-NQF-HE: Level 5 | QF-EHEA: Short Cycle | EQF-LLL: Level 5 | ||
| Course Code | Course Name | Semester | Theoretical | Practical | Credit | ECTS |
| TDS1006 | Quality Management in Health Institutions | Spring | 2 | 2 | 3 | 4 |
| The course opens with the approval of the Department at the beginning of each semester |
| Language of instruction: | Tr |
| Type of course: | Must Course |
| Course Level: | Associate |
| Mode of Delivery: | Face to face |
| Course Coordinator : | Instructor FIRAT KARA |
| Course Objectives: | The objectives of this course are enable students to gain knowledge about the topics; conceptual basis of quality management, continuous quality improvement (Kaizen), customer perceptions, basic quality improvement tools and models, strategic quality management in health care organizations. |
|
The students who have succeeded in this course; 1- Explain general principles of quality management in health care organizations, 2- Summarize continuous quality improvement (Kaizen), 3- Classify basic objectives and principles of customer perceptions, 4- Explain the basic quality improvement tools and models, |
| This course covers general principles of quality management in health care organizations, continuous quality improvement (Kaizen), basic objectives and principles of customer perceptions, the basic quality improvement tools and models, strategic quality management in health ınstitutions in the world and in Turkey. |
| Week | Subject | Related Preparation | |
| 1) | Introduction to Quality Management in Health Care Organizations: General Principles | ||
| 2) | Conceptual Basis of Quality Management | ||
| 3) | Customer Satisfaction in Health Care Organizations | ||
| 4) | Basic Objectives and Principles of Quality Measurement | ||
| 5) | Continuous Quality Improvement (Kaizen)-I | ||
| 6) | Continuous Quality Improvement (Kaizen)-II | ||
| 7) | Quality Improvement Tools and Methods-I | ||
| 8) | Quality Improvement Tools and Methods-II | ||
| 9) | Quality Improvement Tools and Methods III | ||
| 10) | Accreditation in Health Care Organizations | ||
| 11) | Certification in Health Services - I | ||
| 12) | Certification in Health Services - II | ||
| 13) | Quality Awards in Health Care Organizations | ||
| 14) | Practices of TQM in Health Institutions in Turkey | ||
| Course Notes: | Haftalık olarak dağıtılacaktır. Weekly distributed by the course lecturer. |
| References: | 1- Çatalca, Huriye (2003), Sağlık Hizmetlerinde Toplam Kalite Yönetimi, Beta Basım Yayım Dağıtım A.Ş. / İşletme - Ekonomi Dizisi, 1nci Baskı, İstanbul. |
| Semester Requirements | Number of Activities | Level of Contribution |
| Attendance | % 0 | |
| Laboratory | % 0 | |
| Application | 1 | % 15 |
| Field Work | % 0 | |
| Special Course Internship (Work Placement) | % 0 | |
| Quizzes | 1 | % 5 |
| Homework Assignments | % 0 | |
| Presentation | % 0 | |
| Project | % 0 | |
| Seminar | % 0 | |
| Midterms | 1 | % 20 |
| Preliminary Jury | % 0 | |
| Final | 1 | % 60 |
| Paper Submission | % 0 | |
| Jury | % 0 | |
| Bütünleme | % 0 | |
| Total | % 100 | |
| PERCENTAGE OF SEMESTER WORK | % 40 | |
| PERCENTAGE OF FINAL WORK | % 60 | |
| Total | % 100 | |
| Activities | Number of Activities | Duration (Hours) | Workload |
| Course Hours | 14 | 4 | 56 |
| Laboratory | 0 | 0 | 0 |
| Application | 0 | 0 | 0 |
| Special Course Internship (Work Placement) | 0 | 0 | 0 |
| Field Work | 0 | 0 | 0 |
| Study Hours Out of Class | 14 | 2 | 28 |
| Presentations / Seminar | 0 | 0 | 0 |
| Project | 1 | 3 | 3 |
| Homework Assignments | 1 | 10 | 10 |
| Quizzes | 0 | 0 | 0 |
| Preliminary Jury | 0 | 0 | 0 |
| Midterms | 1 | 1 | 1 |
| Paper Submission | 0 | 0 | 0 |
| Jury | 0 | 0 | 0 |
| Final | 1 | 2 | 2 |
| Total Workload | 100 | ||
| No Effect | 1 Lowest | 2 Low | 3 Average | 4 High | 5 Highest |
| Program Outcomes | Level of Contribution | |
| 1) | Write and pronounce the correct terms used in the field of medicine properly. | 2 |
| 2) | Compile data related to medical statistics and reports the results analyzing bu scientific methods periodically. | 5 |
| 3) | Communicate with relevant authorities verbally and in writing between inner and outer organization | 5 |
| 4) | Continuously improve their professional knowledge and skills. | 5 |
| 5) | Solve the problems faced in business life in a guick and effective way. | 3 |
| 6) | Uses Turkish language and body language effectively. | 4 |