INFORMATION TECHNOLOGIES (TURKISH, THESIS)
Master TR-NQF-HE: Level 7 QF-EHEA: Second Cycle EQF-LLL: Level 7

Course Introduction and Application Information

Course Code Course Name Semester Theoretical Practical Credit ECTS
SEN5301 Introduction to Information Technologies Services Management Spring 3 0 3 8
The course opens with the approval of the Department at the beginning of each semester

Basic information

Language of instruction: En
Type of course: Departmental Elective
Course Level:
Mode of Delivery: Face to face
Course Coordinator : Prof. Dr. ADEM KARAHOCA
Course Lecturer(s): Prof. Dr. ADEM KARAHOCA
Course Objectives: This course provides an overview of IT Services. Topics include enterprise systems management (ESM), which is the complete and total management of a company's IT elements and/or environment. IT services, or ESM, involves two categorizations: infrastructure management -the discipline regarding services responsible for maintaining and managing the IT elements in an environment, and relationship management -the discipline containing the services that are customer facing in relation to their IT infrastructure.

Learning Outputs

The students who have succeeded in this course;
1. Define computing infrastructure
2. Examine IT services
3. Define event and fault management
4. Describe problem, change and configuration management
5. Examine asset management
6. Define security and network management
7. Define storage, workload, backup and recovery management
8. Examine business process management fundamentals
9. Describe business process management supporting infrastructure

Course Content

The content of this course is composed of computing infrastructure overview, introduction to IT services, event & fault management, problem, change and configuration management, asset management, security and network management, storage, workload, backup and recovery management, business process management fundamentals, business process management supporting infrastructure.

Weekly Detailed Course Contents

Week Subject Related Preparation
1) Computing Infrastructure Overview
2) Introduction to IT Services
3) Event & Fault Management
4) Problem, Change and Configuration Management
5) Asset Management
6) Security and Network Management
7) Storage, Workload, Backup and Recovery Management
8) Storage, Workload, Backup and Recovery Management / Midterm
9) Business Process Management Fundamentals
10) Business Process Management Supporting Infrastructure
11) Business Process Management Supporting Infrastructure / Midterm
12) Case Study Presentations
13) Case Study Presentations
14) Project Presentation

Sources

Course Notes: Rob Addy, Effective IT Service Management: To ITIL and Beyond, Springer
References: OGC- ITIL v3 references library– Service Design, Transition, Operation, Strategy, Continual Service Improvement.

Evaluation System

Semester Requirements Number of Activities Level of Contribution
Attendance % 0
Laboratory % 0
Application % 0
Field Work % 0
Special Course Internship (Work Placement) % 0
Quizzes 2 % 10
Homework Assignments 2 % 10
Presentation % 0
Project % 0
Seminar % 0
Midterms 2 % 40
Preliminary Jury % 0
Final 1 % 40
Paper Submission % 0
Jury % 0
Bütünleme % 0
Total % 100
PERCENTAGE OF SEMESTER WORK % 60
PERCENTAGE OF FINAL WORK % 40
Total % 100

Contribution of Learning Outcomes to Programme Outcomes

No Effect 1 Lowest 2 Low 3 Average 4 High 5 Highest
           
Program Outcomes Level of Contribution
1) Uses basic Software Engineering knowledge and competencies.
2) Applies the software development ability that is necessary for software engineering applications.
3) Uses data structures and applies information about algorithm development.
4) Develops system programs on operating systems.
5) Develops system programs on operating systems.
6) Creates the structure of computer networks and network security.
7) Uses business intelligence, data mining and data analysis tools, applies techniques about them.
8) Develops database applications and WEB based programs.
9) Defines, analyzes, designs and manages information technologies projects.
10) Uses and develops technology-based environments and tools in education.
11) Detects, identifies and solves information technology needs of the business environment.
12) Uses the capabilities of information technologies within the rules of professional responsibility and ethics.