Language of instruction: |
English |
Type of course: |
Non-Departmental Elective |
Course Level: |
Bachelor’s Degree (First Cycle)
|
Mode of Delivery: |
Face to face
|
Course Coordinator : |
Dr. Öğr. Üyesi CEMAL OKAN ŞAKAR |
Recommended Optional Program Components: |
None |
Course Objectives: |
The course objectives are covered in four parts.
1.Application : Part One explores the Microsoft Dynamics CRM application from a user's perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, Marketing Automation, Sales Management, Service Management, and Service Scheduling.
2.Installation : Part Two teaches students how to install and deploy Microsoft Dynamics CRM 4.0. The course explores the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the three primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook
3.Customization : Part Three provides students with the tools to configure and customize Microsoft Dynamics CRM 4.0. Configuration topics include setting up business management functions. The course also focuses on using the Microsoft Dynamics CRM 4.0 Customization tools to customize the system components.
4.Extending : Part Four provides students with the knowledge and skills to understand how Microsoft Dynamics CRM 4.0 can be extended. |
Week |
Subject |
Related Preparation |
1) |
CRM / Dynamics CRM Introduction |
|
2) |
Microsoft Dynamics CRM Basics (Web, Outlook, Mobile Clients) |
|
3) |
Sales, Marketing, Service Management |
|
4) |
Microsoft Dynamics CRM Components and Installation |
|
5) |
Configuring Dynamics CRM (Business Units, Security, Roles, Users, Team, Organization, MUI) |
|
6) |
Customization Part I (Import/Export, Form,View, Entity, Attribute, Relationship) |
|
7) |
Customization Part II (Import/Export, Form,View, Entity, Attribute, Relationship) |
|
8) |
Microsoft Dynamics CRM Extending Architecture |
|
9) |
Advanced Platform Operations |
|
10) |
Custom Workflow Activities and Plug-ins |
|
11) |
Application Event Programming and Integration |
|
12) |
Building ASP .NET Extensions |
|
13) |
Projects |
|
14) |
Projects |
|
|
Program Outcomes |
Level of Contribution |
1) |
To use theoretic and methodological approach, evidence-based principles and scientific literature in Speech and Language Therapy field systematically for practice. |
|
2) |
To have theoretic and practical knowledge for individual's, family's and the community's health promotion and protection. |
|
3) |
To use information and health technologies in practice and research in the field of Speech and Language Therapy. |
|
4) |
To communicate effectively with advisee, colleagues for effective professional relationships. |
|
5) |
To be able to monitor occupational information using at least one foreign language, to collaborate and communicate with colleagues at international level. |
|
6) |
To use life-long learning, problem-solving and critical thinking skills. |
|
7) |
To act in accordance with ethical principles and values in professional practice. |
|
8) |
To take part in research, projects and activities within sense of social responsibility and interdisciplinary approach. |
|
9) |
To be able to search for literature in health sciences databases and information sources to access to information and use the information effectively. |
|
10) |
To take responsibility and participate in the processes actively for training of other therapist, education of health professionals and individuals about speech and languege therapy. |
|
11) |
To carry out speech and languge therapy practices considering cultural differences and different health needs of different groups in the community. |
|