COP4427 Microsoft – Dynamics of CRM ProgrammingBahçeşehir UniversityDegree Programs CIVIL ENGINEERINGGeneral Information For StudentsDiploma SupplementErasmus Policy StatementNational QualificationsBologna Commission
CIVIL ENGINEERING
Bachelor TR-NQF-HE: Level 6 QF-EHEA: First Cycle EQF-LLL: Level 6

Course Introduction and Application Information

Course Code Course Name Semester Theoretical Practical Credit ECTS
COP4427 Microsoft – Dynamics of CRM Programming Fall
Spring
3 0 3 5
This catalog is for information purposes. Course status is determined by the relevant department at the beginning of semester.

Basic information

Language of instruction: English
Type of course: Non-Departmental Elective
Course Level: Bachelor’s Degree (First Cycle)
Mode of Delivery: Face to face
Course Coordinator : Dr. Öğr. Üyesi CEMAL OKAN ŞAKAR
Recommended Optional Program Components: None
Course Objectives: The course objectives are covered in four parts.
1.Application : Part One explores the Microsoft Dynamics CRM application from a user's perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, Marketing Automation, Sales Management, Service Management, and Service Scheduling.
2.Installation : Part Two teaches students how to install and deploy Microsoft Dynamics CRM 4.0. The course explores the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the three primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook
3.Customization : Part Three provides students with the tools to configure and customize Microsoft Dynamics CRM 4.0. Configuration topics include setting up business management functions. The course also focuses on using the Microsoft Dynamics CRM 4.0 Customization tools to customize the system components.
4.Extending : Part Four provides students with the knowledge and skills to understand how Microsoft Dynamics CRM 4.0 can be extended.

Learning Outcomes

The students who have succeeded in this course;
CRM has become increasingly important for companies. Microsoft Dynamics is one of the most important platforms to implement CRM functionality. The learning outcomes of the course are:
- Learning the latest tools used in CRM,
- Obtaining the skills required for the ever changing IT world.
- Starting their professional life one step ahead of the curve.

Course Content

This course covers a comprehensive overview of Microsoft Dynamics platform, customer relationship management (CRM), customization and application development (Asp .Net and Workflow) on Dynamics CRM with JavaScript and .Net Based Languages (C#, VB.Net etc…).

Weekly Detailed Course Contents

Week Subject Related Preparation
1) CRM / Dynamics CRM Introduction
2) Microsoft Dynamics CRM Basics (Web, Outlook, Mobile Clients)
3) Sales, Marketing, Service Management
4) Microsoft Dynamics CRM Components and Installation
5) Configuring Dynamics CRM (Business Units, Security, Roles, Users, Team, Organization, MUI)
6) Customization Part I (Import/Export, Form,View, Entity, Attribute, Relationship)
7) Customization Part II (Import/Export, Form,View, Entity, Attribute, Relationship)
8) Microsoft Dynamics CRM Extending Architecture
9) Advanced Platform Operations
10) Custom Workflow Activities and Plug-ins
11) Application Event Programming and Integration
12) Building ASP .NET Extensions
13) Projects
14) Projects

Sources

Course Notes / Textbooks: Microsoft Dynamics CRM 2016 Unleashed, Book by Marc J. Wolenik, Sams Publishing, 2016
References:

Evaluation System

Semester Requirements Number of Activities Level of Contribution
Attendance 1 % 10
Quizzes 1 % 20
Project 1 % 40
Final 1 % 30
Total % 100
PERCENTAGE OF SEMESTER WORK % 30
PERCENTAGE OF FINAL WORK % 70
Total % 100

ECTS / Workload Table

Activities Number of Activities Duration (Hours) Workload
Course Hours 14 3 42
Study Hours Out of Class 14 2 28
Presentations / Seminar 1 40 40
Project 1 25 25
Final 1 25 25
Total Workload 160

Contribution of Learning Outcomes to Programme Outcomes

No Effect 1 Lowest 2 Low 3 Average 4 High 5 Highest
           
Program Outcomes Level of Contribution
1) Adequate knowledge in mathematics, science and civil engineering; the ability to use theoretical and practical knowledge in these areas in complex engineering problems.
2) Ability to identify, formulate, and solve complex engineering problems; ability to select and apply proper analysis and modeling methods for this purpose.
3) Ability to design a complex system, process, structural and/or structural members to meet specific requirements under realistic constraints and conditions; ability to apply modern design methods for this purpose.
4) Ability to develop, select and use modern techniques and tools necessary for the analysis and solution of complex problems encountered in civil engineering applications; ability to use civil engineering technologies effectively.
5) Ability to design, conduct experiments, collect data, analyze and interpret results for the study of complex engineering problems or civil engineering research topics.
6) Ability to work effectively within and multi-disciplinary teams; individual study skills.
7) Ability to communicate effectively in English and Turkish (if he/she is a Turkish citizen), both orally and in writing.
8) Awareness of the necessity of lifelong learning; ability to access information to follow developments in civil engineering technology.
9) To act in accordance with ethical principles, professional and ethical responsibility; having awareness of the importance of employee workplace health and safety.
10) Information about business life practices such as project management, risk management, and change management; awareness of entrepreneurship, innovation, and sustainable development.
11) Knowledge about contemporary issues and the global and societal effects of engineering practices on health, environment, and safety; awareness of the legal consequences of civil engineering solutions.