Language of instruction: |
English |
Type of course: |
Non-Departmental Elective |
Course Level: |
Bachelor’s Degree (First Cycle)
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Mode of Delivery: |
Face to face
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Course Coordinator : |
Dr. Öğr. Üyesi CEMAL OKAN ŞAKAR |
Recommended Optional Program Components: |
None |
Course Objectives: |
The course objectives are covered in four parts.
1.Application : Part One explores the Microsoft Dynamics CRM application from a user's perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, Marketing Automation, Sales Management, Service Management, and Service Scheduling.
2.Installation : Part Two teaches students how to install and deploy Microsoft Dynamics CRM 4.0. The course explores the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the three primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook
3.Customization : Part Three provides students with the tools to configure and customize Microsoft Dynamics CRM 4.0. Configuration topics include setting up business management functions. The course also focuses on using the Microsoft Dynamics CRM 4.0 Customization tools to customize the system components.
4.Extending : Part Four provides students with the knowledge and skills to understand how Microsoft Dynamics CRM 4.0 can be extended. |
Week |
Subject |
Related Preparation |
1) |
CRM / Dynamics CRM Introduction |
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2) |
Microsoft Dynamics CRM Basics (Web, Outlook, Mobile Clients) |
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3) |
Sales, Marketing, Service Management |
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4) |
Microsoft Dynamics CRM Components and Installation |
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5) |
Configuring Dynamics CRM (Business Units, Security, Roles, Users, Team, Organization, MUI) |
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6) |
Customization Part I (Import/Export, Form,View, Entity, Attribute, Relationship) |
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7) |
Customization Part II (Import/Export, Form,View, Entity, Attribute, Relationship) |
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8) |
Microsoft Dynamics CRM Extending Architecture |
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9) |
Advanced Platform Operations |
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10) |
Custom Workflow Activities and Plug-ins |
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11) |
Application Event Programming and Integration |
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12) |
Building ASP .NET Extensions |
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13) |
Projects |
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14) |
Projects |
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Program Outcomes |
Level of Contribution |
1) |
To learn and compare major sociology perspectives, both classical and contemporary, and apply all of them to analysis of social conditions. |
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2) |
To be able to identify the basic methodological approaches in building sociological and anthropological knowledge at local and global levels |
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3) |
To be able to use theoretical and applied knowledge acquired in the fields of statistics in social sciences. |
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4) |
To have a basic knowledge of other disciplines (including psychology, history, political science, communication studies and literature) that can contribute to sociology and to be able to make use of this knowledge in analyzing sociological processes |
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5) |
To have a knowledge and practice of scientific and ethical principles in collecting, interpreting and publishing sociological data also develop ability how to share this data with experts and lay people, using effective communication skills |
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6) |
To develop competence in analyzing and publishing sociological knowledge by using computer software for quantitative and qualitative analysis; and develop an attitute for learning new techniques in these fields. |
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7) |
To identify and to have a knowledge of the theories related to urban and rural sociology and demography, and political sociology, sociology of gender, sociology of body, visual sociology, sociology of work, sociology of religion, sociology of knowledge and sociology of crime. |
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8) |
To have knowledge of how sociology is positioned as a scientific discipline from a philosophical and historical perspective |
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9) |
To have the awareness of social issues in Turkish society, to develop critical perspective in analysing these issues and to have a knowledge of the works of Turkish sociologists and to be able to transfer this knowledge |
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10) |
To have the awareness of social issues and global societal processes and to apply sociological analysis to development and social responsibility projects |
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11) |
To have the ability to define a research question, design a research project and complete a written report for various fields of sociology, either as an individual or as a team member. |
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12) |
To be able to transfer the knowledge gained in the areas of sociology to the level of secondary school. |
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