Language of instruction: |
English |
Type of course: |
Non-Departmental Elective |
Course Level: |
Bachelor’s Degree (First Cycle)
|
Mode of Delivery: |
Face to face
|
Course Coordinator : |
Dr. Öğr. Üyesi CEMAL OKAN ŞAKAR |
Recommended Optional Program Components: |
None |
Course Objectives: |
The course objectives are covered in four parts.
1.Application : Part One explores the Microsoft Dynamics CRM application from a user's perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, Marketing Automation, Sales Management, Service Management, and Service Scheduling.
2.Installation : Part Two teaches students how to install and deploy Microsoft Dynamics CRM 4.0. The course explores the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the three primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook
3.Customization : Part Three provides students with the tools to configure and customize Microsoft Dynamics CRM 4.0. Configuration topics include setting up business management functions. The course also focuses on using the Microsoft Dynamics CRM 4.0 Customization tools to customize the system components.
4.Extending : Part Four provides students with the knowledge and skills to understand how Microsoft Dynamics CRM 4.0 can be extended. |
Week |
Subject |
Related Preparation |
1) |
CRM / Dynamics CRM Introduction |
|
2) |
Microsoft Dynamics CRM Basics (Web, Outlook, Mobile Clients) |
|
3) |
Sales, Marketing, Service Management |
|
4) |
Microsoft Dynamics CRM Components and Installation |
|
5) |
Configuring Dynamics CRM (Business Units, Security, Roles, Users, Team, Organization, MUI) |
|
6) |
Customization Part I (Import/Export, Form,View, Entity, Attribute, Relationship) |
|
7) |
Customization Part II (Import/Export, Form,View, Entity, Attribute, Relationship) |
|
8) |
Microsoft Dynamics CRM Extending Architecture |
|
9) |
Advanced Platform Operations |
|
10) |
Custom Workflow Activities and Plug-ins |
|
11) |
Application Event Programming and Integration |
|
12) |
Building ASP .NET Extensions |
|
13) |
Projects |
|
14) |
Projects |
|
|
Program Outcomes |
Level of Contribution |
1) |
Upon graduation, students will acquire key skills and attributes to conduct research to use research tools, to solve problems, to communicate effectively and to transfer skills to the workplace. |
|
2) |
Upon graduation, students will have developed the ability to discuss key issues in fluent English. |
|
3) |
Upon graduation, students will have developed the ability to compose written documents in English with a mature prose style. |
4 |
4) |
Upon graduation, students will have gained broad knowledge of the American and English literary canons. |
4 |
5) |
Upon graduation, students will have developed the ability to analyze, synthesize and criticize sophisticated works of American and English literature. |
4 |
6) |
Upon graduation, students will have achieved in depth the understanding of contemporary American culture. |
3 |
7) |
Upon graduation, students will have developed the ability to draw links among diverse literary texts and documents and establish critical connections and adopt an interdisciplinary attitude. |
3 |
8) |
Upon graduation, students will be able to develop new projects individually or in teams. |
3 |
9) |
Upon graduation, students will be able to apply their knowledge into their lives for interdisciplinary problem-solving and solutions. |
4 |