| AVIATION MANAGEMENT (ENGLISH, THESIS) | |||||
| Master | TR-NQF-HE: Level 7 | QF-EHEA: Second Cycle | EQF-LLL: Level 7 | ||
| Course Code | Course Name | Semester | Theoretical | Practical | Credit | ECTS |
| AVM5009 | Quality Management in Airline Management | Fall | 3 | 0 | 3 | 8 |
| This catalog is for information purposes. Course status is determined by the relevant department at the beginning of semester. |
| Language of instruction: | English |
| Type of course: | Departmental Elective |
| Course Level: | |
| Mode of Delivery: | Face to face |
| Course Coordinator : | Assist. Prof. TÜZÜN TOLGA İNAN |
| Course Objectives: | By the end of this course, students will be able to: 1- Understand and explain the fundamental concepts and importance of Quality Management (QM) in the airline industry. 2- Analyze the historical development and current trends in Quality Management within the global airline industry. 3- Identify and apply various quality standards, regulations, and best practices specific to airline management. 4- Evaluate the role of Quality Management in enhancing customer service, safety, and operational efficiency in airline operations. 5- Implement Total Quality Management (TQM) principles and techniques in airline management scenarios. 6- Understand and evaluate the role of digital technologies in enhancing quality management practices within the airline industry. 7- Understand the requirements for ISO certification and conduct quality audits in airline operations. 8- Integrate Safety Management Systems (SMS) into Quality Management Systems (QMS) for comprehensive airline management. 9- Assess the impact of environmental management, human resources, and information security on quality management in airline operations. 10- Foster a culture of continuous improvement and innovation in airline quality management. |
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The students who have succeeded in this course; This course is about quality management in airline-related processes. Students will Course is about academic and practical aspects of airline quality management which is about delivering airline products and services consistently and ensuring that they function well. Therefore, this course provides a comprehensive exploration of Quality Management (QM) principles and practices within the context of airline management. Students will delve into fundamental quality concepts, the evolution of quality management in the airline industry, and the application of quality standards and regulations. Through an in-depth analysis of the global airline industry, students will learn how quality management influences various aspects of airline operations, including customer service, safety, maintenance, and supply chain management. The course also covers advanced topics such as Total Quality Management (TQM), Six Sigma, Lean Management, ISO certification, and the integration of Safety Management Systems (SMS) with Quality Management Systems (QMS). By the end of the course, students will be equipped with the knowledge and tools necessary to implement and manage quality processes in airline operations, ensuring compliance with industry standards and driving continuous improvement. |
| Course Introduction and Logistics, Overview of Quality Management (QM), Introduction to Airline Services and the Concept of Quality, Importance of Quality Management in Airline Operations Fundamental quality concepts; Introduction to Quality Management in Airline Management What is Quality Management? Importance of Quality Management in Airline Management. History of Quality Management in Airline Management. Quality Standards and Regulations in Airline Management Airline Industry Overview: Global Airline Industry Trends, Airline Industry Segments, Market Share and Competition, Airline Alliances and Partnerships Process Management for Airline processes Customer Service and Quality in Airline Management, Customer Service in the Airline Industry, Service Quality Dimensions, Service Quality Measurement and Improvement, Best Practices in Airline Customer Service Regulations (EASA / ICAO) and Quality requirements Airline Operations and Quality Management, Flight Operations and Safety Management, Maintenance, Repair and Overhaul (MRO) and Quality Management, Ground Operations and Quality Management, Supply Chain and Quality Management *TERM PROJECT SELECTION* Total Quality Management (TQM) in Airline Management, TQM Principles and Concepts, TQM Implementation in Airline Industry, TQM Tools and Techniques in Airline Industry, Benefits of TQM in Airline Industry Digital Transformation in Quality Management: Role of Digital Technologies in Airline Quality Management, Implementing Digital Tools for Quality Monitoring and Control, Big Data Analytics for Quality Improvement in Airline Operations, Use of Artificial Intelligence and Machine Learning in Predictive Maintenance and Quality Assurance *MIDTERM* ISO Certification and Quality Audits in Airline Industry, ISO Certification and Requirements, Quality Auditing Principles and Methodology, ISO Certification and Quality Auditing in Airline Industry, Benefits of ISO Certification and Quality Auditing in Airline Industry Integrating SMS (Safety Management System) into QMS Environmental Management, HR Factors in Quality and Information Security Management for airline operations Continuous Improvement and Quality Culture in Airline Industry, Future Trends and Innovations in Airline Quality Management Student presentations |
| Week | Subject | Related Preparation |
| Course Notes / Textbooks: | |
| References: |
| Semester Requirements | Number of Activities | Level of Contribution |
| Attendance | 14 | % 10 |
| Application | 2 | % 10 |
| Midterms | 1 | % 30 |
| Final | 1 | % 50 |
| Total | % 100 | |
| PERCENTAGE OF SEMESTER WORK | % 50 | |
| PERCENTAGE OF FINAL WORK | % 50 | |
| Total | % 100 | |
| Activities | Number of Activities | Duration (Hours) | Workload |
| Course Hours | 14 | 3 | 42 |
| Application | 2 | 10 | 20 |
| Study Hours Out of Class | 5 | 10 | 50 |
| Midterms | 1 | 30 | 30 |
| Final | 1 | 50 | 50 |
| Total Workload | 192 | ||
| No Effect | 1 Lowest | 2 Low | 3 Average | 4 High | 5 Highest |
| Program Outcomes | Level of Contribution | |
| 1) | Being able to develop and deepen their knowledge at the level of expertise in the same or a different field, based on undergraduate level qualifications. | |
| 2) | To be able to comprehend the interdisciplinary interaction with which the field is related. | |
| 3) | To be able to use the theoretical and applied knowledge at the level of expertise acquired in the field. | |
| 4) | To be able to interpret and create new knowledge by integrating the knowledge gained in the field with the knowledge from different disciplines, | |
| 5) | To be able to solve the problems encountered in the field by using research methods. | |
| 6) | To be able to systematically transfer current developments in the field and their own studies to groups in and outside the field, in written, verbal and visual forms, by supporting them with quantitative and qualitative data. | |
| 7) | To be able to critically examine social relations and the norms that guide these relations, to develop them and take action to change them when necessary. | |
| 8) | To be able to critically evaluate the knowledge and skills acquired in the field of expertise and to direct their learning. | |
| 9) | To be able to supervise and teach these values by observing social, scientific, cultural and ethical values in the stages of collecting, interpreting, applying and announcing the data related to the field. | |
| 10) | To be able to develop strategy, policy and implementation plans in the fields related to the field and to evaluate the obtained results within the framework of quality processes. | |
| 11) | Being able to independently carry out a work that requires expertise in the field. | |
| 12) | To be able to use the knowledge, problem solving and/or application skills they have internalized in their field in interdisciplinary studies. | |
| 13) | To be able to develop new strategic approaches for the solution of complex and unpredictable problems encountered in applications related to the field and to produce solutions by taking responsibility. | |
| 14) | Being able to lead in environments that require the resolution of problems related to the field. |