| GASTRONOMY (TURKISH) | |||||
| Bachelor | TR-NQF-HE: Level 6 | QF-EHEA: First Cycle | EQF-LLL: Level 6 | ||
| Course Code | Course Name | Semester | Theoretical | Practical | Credit | ECTS |
| GMS3203 | Restaurant Layourt and Services | Spring | 2 | 2 | 3 | 6 |
| Language of instruction: | Turkish |
| Type of course: | Must Course |
| Course Level: | Bachelor’s Degree (First Cycle) |
| Mode of Delivery: | E-Learning |
| Course Coordinator : | Assoc. Prof. ZEHRA DİLİSTAN SHIPMAN |
| Course Objectives: | The aim of this course is to provide a successful service management ability for food and beverage businesses. |
|
The students who have succeeded in this course; Knows the correct service techniques Be aware of the necessary points for customer satisfaction Can make an accurate service planning |
| Organizing tables, bars and banquet areas, which are the service parts of restaurants Checking the equipment such as fork, knife, spoon, plate and placing them according to the type of service to be made Managing reservation processes Making preparations and controls of the halls To give a pre-service briefing Welcoming / accommodating guests To present the menu card, to follow up, to take orders, to make suggested sales Asking about guest satisfaction To organize and follow the service flow |
| Week | Subject | Related Preparation |
| 1) | Introduction and course flow | |
| 2) | Menu planning and pricing | |
| 3) | Service types | |
| 4) | Wine and bar service | |
| 5) | Customer communication | |
| 6) | Catering management | |
| 7) | Midterm | |
| 8) | Catering management | |
| 9) | Service equipment | |
| 10) | Plate presentations | |
| 11) | Special catering events | |
| 12) | Personnel recruitment and management | |
| 13) | Service standards and quality | |
| 14) | Project presentations |
| Course Notes / Textbooks: | |
| References: | Joel Harrison & Neil Ridley “Distilled” Eğitmen tarafından verilen sunum ve dosyalar. |
| Semester Requirements | Number of Activities | Level of Contribution |
| Attendance | 1 | % 20 |
| Midterms | 1 | % 40 |
| Final | 1 | % 40 |
| Total | % 100 | |
| PERCENTAGE OF SEMESTER WORK | % 60 | |
| PERCENTAGE OF FINAL WORK | % 40 | |
| Total | % 100 | |
| Activities | Number of Activities | Duration (Hours) | Workload |
| Course Hours | 14 | 2 | 28 |
| Application | 14 | 2 | 28 |
| Project | 2 | 40 | 80 |
| Midterms | 1 | 2 | 2 |
| Final | 1 | 2 | 2 |
| Total Workload | 140 | ||
| No Effect | 1 Lowest | 2 Low | 3 Average | 4 High | 5 Highest |
| Program Outcomes | Level of Contribution | |
| 1) | - Possess advanced level theoretical and practical knowledge supported by textbooks with updated information, practice equipments and other resources. | |
| 2) | Use of advanced theoretical and practical knowledge within the field. -Interpret and evaluate data, define and analyze problems, develop solutions based on research and proofs by using acquired advanced knowledge and skills within the field. | |
| 3) | Inform people and institutions, transfer ideas and solution proposals to problems in written and orally on issues in the field. - Share the ideas and solution proposals to problems on issues in the field with professionals and non-professionals by the support of qualitative and quantitative data. -Organize and implement project and activities for social environment with a sense of social responsibility. -Monitor the developments in the field and communicate with peers by using a foreign language at least at a level of European Language Portfolio B1 General Level. -Use informatics and communication technologies with at least a minimum level of European Computer Driving License Advanced Level software knowledge. | |
| 4) | Evaluate the knowledge and skills acquired at an advanced level in the field with a critical approach. -Determine learning needs and direct the learning. -Develop positive attitude towards lifelong learning. | |
| 5) | Act in accordance with social, scientific, cultural and ethic values on the stages of gathering, implementation and release of the results of data related to the field. - Possess sufficient consciousness about the issues of universality of social rights, social justice, quality, cultural values and also, environmental protection, worker's health and security. | |
| 6) | Conduct studies at an advanced level in the field independently. - Take responsibility both as a team member and individually in order to solve unexpected complex problems faced within the implementations in the field. - Planning and managing activities towards the development of subordinates in the framework of a project |