INDUSTRIAL ENGINEERING
Bachelor TR-NQF-HE: Level 6 QF-EHEA: First Cycle EQF-LLL: Level 6

Course Introduction and Application Information

Course Code Course Name Semester Theoretical Practical Credit ECTS
GEP0611 Effective Skills for Communication Fall 3 0 3 5
This catalog is for information purposes. Course status is determined by the relevant department at the beginning of semester.

Basic information

Language of instruction: English
Type of course: GE-Elective
Course Level: Bachelor’s Degree (First Cycle)
Mode of Delivery: E-Learning
Course Coordinator : Assist. Prof. AYBİKE ELİF BOLCAN
Course Lecturer(s): Instructor DENİZ SAYDAM SARIKARDAŞOĞLU
Recommended Optional Program Components: None
Course Objectives: The course will examine dimensions of communication styles, concepts, principles and theories of communication and how these apply to effective communication. It will address communication in problem-solving processes, the importance of communication to effective leadership, and the importance of effective communication.

Learning Outcomes

The students who have succeeded in this course;
1. Students understand the nature and the importance of effective communication
2. The student will gain knowledge of concepts, theories, and research findings in effective communication.
3. Students identify which behaviors negatively impact and which ones impact positively relationships they are in
4. Students identify, explain and analyze the psychological, social, cultural and linguistic factors which affect the communication of humans
5. Students describe and apply specific skills to the following areas of the human communication process: perception, empathy, listening, and conflict management.
6. Students identify the factors which contribute to a healthy communication climate
7. Students identify the various stages of interpersonal relationships
8. Students identify the value and the challenges of using verbal communication
9. Students will understand various contexts (friendship, family, etc.) in which effective communication occurs
10. Students improve their skills in observing, analyzing, and critiquing their own communicative behaviors as well as those of others.

Course Content

Definition and Importance of Communication, Elements of Communication and Levels of Communication, Communication, Types of Communication: Written Communication, Types of Communication: Nonverbal Communication, Subject Description, Visual Communication and Mass Communication, Organizational Communication and Barriers to Communication
Teaching methods and techniques used in the course are: lecture, reading, group work, sample examination, problem solving, discussion, observation.

Weekly Detailed Course Contents

Week Subject Related Preparation
1) General Overview about Communication
2) Defining the Nature and the Importance of Effective Communication: Models &Myths
3) Elements of Communication and Levels of Communication
4) Types of Communication: Verbal Communication
5) Types of Communication: Written Communication
6) Types of Communication: Nonverbal Communication
7) Visual Communication and Mass Communication
8) Mdterm Week
9) Organizational Communication
10) Barriers to Communication
11) Listening Skills
12) Empathy and Communication Body Language
13) Attitudes and Social Influences and Persuasive Communication
14) Interpersonal Communication Conflicts and Conflict Management

Sources

Course Notes / Textbooks: 7 Steps to Effective Communication, Prem P. Bhalla, Goodwill Publishing House
Kişilerarası İletişim Bilgiler-Etkiler-Engeller , Demet Gürüz/ Ayşen Temel Eğnili, İletişim Yayınları
Akla ve Kalbe Giden İletişim Yolları, Fatoş Karahasan, CEO Plus.
Kişilerarası İlişkiler ve Etkili İletişim, Alim Kaya, Pegem Akademi, 7.baskı, 2015.
References:

Evaluation System

Semester Requirements Number of Activities Level of Contribution
Homework Assignments 2 % 20
Midterms 1 % 20
Final 1 % 60
Total % 100
PERCENTAGE OF SEMESTER WORK % 40
PERCENTAGE OF FINAL WORK % 60
Total % 100

ECTS / Workload Table

Activities Number of Activities Duration (Hours) Workload
Course Hours 13 3 39
Study Hours Out of Class 13 4 52
Homework Assignments 2 10 20
Midterms 1 2 2
Final 1 2 2
Total Workload 115

Contribution of Learning Outcomes to Programme Outcomes

No Effect 1 Lowest 2 Low 3 Average 4 High 5 Highest
           
Program Outcomes Level of Contribution
1) Build up a body of knowledge in mathematics, science and industrial engineering subjects; use theoretical and applied information in these areas to model and solve complex engineering problems.
2) Identify, formulate, and solve complex engineering problems; select and apply proper analysis and modeling methods for this purpose.
3) Design a complex system, process, device or product under realistic constraints and conditions, in such a way as to meet the desired result; apply modern design methods for this purpose. The ability to apply modern design methods to meet this objective.
4) Devise, select, and use modern techniques and tools needed for solving complex problems in industrial engineering practice; employ information technologies effectively.
5) Design and conduct experiments, collect data, analyze and interpret results for investigating the complex problems specific to industrial engineering.
6) Cooperate efficiently in intra-disciplinary and multi-disciplinary teams; and show self-reliance when working independently.
7) Demonstrate effective communication skills in both oral and written English and Turkish. Writing and understanding reports, preparing design and production reports, making effective presentations, giving and receiving clear and understandable instructions.
8) Recognize the need for lifelong learning; show ability to access information, to follow developments in science and technology, and to continuously educate him/herself. 4
9) Develop an awareness of professional and ethical responsibility, and behaving accordingly. Information about the standards used in engineering applications. 3
10) Know business life practices such as project management, risk management, and change management; develop an awareness of entrepreneurship, innovation, and sustainable development. 4
11) Know contemporary issues and the global and societal effects of modern age engineering practices on health, environment, and safety; recognize the legal consequences of engineering solutions. 4
12) Develop effective and efficient managerial skills.