MEDICINE
Bachelor TR-NQF-HE: Level 6 QF-EHEA: First Cycle EQF-LLL: Level 6

Course Introduction and Application Information

Course Code Course Name Semester Theoretical Practical Credit ECTS
EAP5104 Conflict Management in Educational Institutions Fall 3 0 3 8
This catalog is for information purposes. Course status is determined by the relevant department at the beginning of semester.

Basic information

Language of instruction: Turkish
Type of course: Non-Departmental Elective
Course Level: Bachelor’s Degree (First Cycle)
Mode of Delivery: Face to face
Course Coordinator : Dr. Öğr. Üyesi ATAKAN ATA
Course Lecturer(s): Dr. Öğr. Üyesi BURÇAK ÇAĞLA GARİPAĞAOĞLU
Assoc. Prof. EBRU OĞUZ
Dr. Öğr. Üyesi SABİHA DULAY
Recommended Optional Program Components: none
Course Objectives: Aim of the course on the management and resolution of conflict in organizations to provide information and analysis, managers and staff to contribute to the development of conflict management skills, to gain awareness.

Learning Outcomes

The students who have succeeded in this course;
I. Conflict is accepted as a part of everyday life and to help prevent the conflict from becoming too destructive processes to know, would be to try and improve the overall recovery.
II. Conflict in the external environment and internal environment in which it operates, taking into account the solution approaches to analyze problems, understand and be able to produce long-term solutions.
III. In the long term, taking into account the environmental aspects of the conflict-solving skills yapılandırabilecek and necessary to ensure that the rule change / transformation propose.
IV. Conflict and Conflict Management and conflict management strategies in line with the discovery of a sense of responsibility, ability to comprehend and their solutions in the light of the entity will be able to ensure the long-term.

V. The sources of conflict in individual and team-based learning process is the process of communication, mediation, control sample and research will have acquired a variety of skills.

Course Content

Course content; organizations to manage the conflict to reach this logic techniques and logic development and analysis of an administrator or a higher qualification of candidates won their institutions sezinleyip conflict conflict is to use the basic tools needed to manage.

Weekly Detailed Course Contents

Week Subject Related Preparation
1) Introduction Meeting, giving information about the course
2) Introduction to the Concept of Conflict What is Conflict?
3) conflict Properties Stages of Conflict, Types of Conflict, Resources, Results
4) Conflict Management Strategies Integration, To comply obedience
5) Conflict Management Strategies Conflict Management, The Removal of conflicts, Factors Affecting Collisions,
6) Conflict Management Strategies domination, avoidance,
7) Conflict Management Strategies Mutual Compromise Settlement-making, Selection of appropriate strategies,
8) Mid term exam -
9) Control the temper of the conflict Feeling of anger, responses, Awareness, The reason for Strengthening of the individual himself, Expressing anger,
10) Contact the Process of Conflict Perception of the message, Confidence Building, listening
11) mediation Third Party Roles in the conflict, Support Roles, Roles of the Agreement, Mediation Formats Process,
12) Discussion of Disputes negotiation, Bargaining Concepts, Decision Making, Pre-Conditions, preparation, interests, rights, Power, Principled Negotiation,
13) A Study on Conflict Management in Schools Olat Critical Analysis Technique, Conflict Issues and Causes, Management Strategies, Effects of the conflict,
14) Case Analysis Report -
15) Case Analysis Report -
16) final exam -

Sources

Course Notes / Textbooks: Atay, Osman, İşletme Programı Ders Notları, Kahramanmaraş Sütçü İmam Üniversitesi
Aydın, Mustafa, Eğitim Yönetimi, Hatipoğlu Yayınevi, Ankara 1991

Canlı, Ebru,“Örgütlerde Kişilerarası Çatışmalar”, İ.Ü. S.B.F. Psik. Böl.,Y. Lisans Tezi, 2
Kindler, Herbert S., İş Yaşamında Anlaşmazlıkların Yapıcı Çözümü, Rota Yay., İst. 1997
Onaran, Oğuz, Örgütlerde Karar Verme, A.Ü. S.B.F. Yayınları No:321, Ankara 1971
Öncü, Ayşe, Örgüt Sosyolojisi, Sosyal Bilimler Derneği Yayınları : G- 7,Ankara 1976
Sabuncuoğlu,Zeyyat, Örgütsel Psikoloji, Alfa Kitabevi, Bursa 1998
References: -

Evaluation System

Semester Requirements Number of Activities Level of Contribution
Attendance 14 % 10
Midterms 1 % 30
Final 1 % 60
Total % 100
PERCENTAGE OF SEMESTER WORK % 40
PERCENTAGE OF FINAL WORK % 60
Total % 100

ECTS / Workload Table

Activities Number of Activities Duration (Hours) Workload
Course Hours 14 3 42
Study Hours Out of Class 14 4 56
Presentations / Seminar 4 3 12
Project 6 8 48
Quizzes 2 2 4
Midterms 1 15 15
Final 1 15 15
Total Workload 192

Contribution of Learning Outcomes to Programme Outcomes

No Effect 1 Lowest 2 Low 3 Average 4 High 5 Highest
           
Program Outcomes Level of Contribution
1) Integrates the knowledge, skills and attitudes acquired from basic and clinical medical sciences, behavioral sciences and social sciences, and uses them in health service delivery.
2) In patient management, shows a biopsychosocial approach that takes into account the socio-demographic and sociocultural background of the individual, regardless of language, religion, race and gender.
3) In the provision of health services, prioritizes the protection and development of the health of individuals and society.
4) Taking into account the individual, societal, social and environmental factors affecting health; does the necessary work to maintain and improve the state of health.
5) By recognizing the characteristics, needs and expectations of the target audience, provides health education to healthy/sick individuals and their relatives and other healthcare professionals.
6) Shows a safe, rational and effective approach in health service delivery, prevention, diagnosis, treatment, follow-up and rehabilitation processes.
7) Performs invasive and/or non-invasive procedures in diagnosis, treatment, follow-up and rehabilitation processes in a safe and effective way for the patient.
8) Provides health services by considering patient and employee health and safety.
9) In the provision of health services, takes into account the changes in the physical and socioeconomic environment on a regional and global scale, as well as the changes in the individual characteristics and behaviors of the people who apply to it.
10) Takes good medical practice into account while carrying out his/her profession.
11) Fulfills its duties and obligations within the framework of ethical principles, rights and legal responsibilities required by its profession.
12) Demonstrates decisive behavior in providing high-quality health care, taking into account the integrity of the patient.
13) Evaluates his/her performance in his/her professional practice by considering his/her emotions and cognitive characteristics.
14) Advocates improving the provision of health services by considering the concepts of social reliability and social responsibility for the protection and development of public health.
15) Can plan and carry out service delivery, training and consultancy processes related to individual and community health in cooperation with all components for the protection and development of health.
16) Evaluates the impact of health policies and practices on individual and community health indicators and advocates increasing the quality of health services.
17) The physician attaches importance to the protection of his/her own physical, mental and social health, and does what is necessary for this
18) Shows exemplary behavior and leads the healthcare team during service delivery.
19) Uses resources cost-effectively, for the benefit of society and in accordance with the legislation, in the planning, implementation and evaluation processes of health services in the health institution he/she is the manager of.
20) Establishes positive communication within the health team it serves and assumes different team roles when necessary.
21) Is aware of the duties and responsibilities of the health workers in the health team and acts accordingly.
22) In the professional practices, works in harmony and effectively with the colleagues and other professional groups.
23) Communicates effectively with patients, their relatives, healthcare professionals, other professional groups, institutions and organizations.
24) Communicates effectively with individuals and groups that require a special approach and have different socio-cultural characteristics.
25) In the diagnosis, treatment, follow-up and rehabilitation processes, shows a patient-centered approach that associates the patient with the decision-making mechanisms.
26) Plans and implements scientific research, when necessary, for the population it serves, and uses the results and/or the results of other research for the benefit of the society.
27) Reaches and critically evaluates current literature knowledge about his/her profession.
28) Applies the principles of evidence-based medicine in clinical decision making.
29) Uses information technologies to increase the effectiveness of its work on health care, research and education.
30) Effectively manages individual work processes and career development.
31) Demonstrates skills in acquiring and evaluating new knowledge, integrating it with existing knowledge, applying it to professional situations and adapting to changing conditions throughout professional life.
32) Selects the right learning resources to improve the quality of the health service it offers, organizes its own learning process