| MANAGEMENT OF HEALTH (TURKISH) | |||||
| Bachelor | TR-NQF-HE: Level 6 | QF-EHEA: First Cycle | EQF-LLL: Level 6 | ||
| Course Code | Course Name | Semester | Theoretical | Practical | Credit | ECTS |
| SKY4002 | Quality Management in Healthcare Institutions | Spring | 2 | 0 | 2 | 4 |
| Language of instruction: | Turkish |
| Type of course: | Must Course |
| Course Level: | Bachelor’s Degree (First Cycle) |
| Mode of Delivery: | Face to face |
| Course Coordinator : | Dr. Öğr. Üyesi YONCA SEVİM |
| Recommended Optional Program Components: | None. |
| Course Objectives: | The objectives of this course are to provide information on the concept of quality, customer satisfaction and quality measurement, teamwork, sustainable improvement, quality accreditation process with the Ministry of Health's health care quality certification processes in the fields of in health care management. |
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The students who have succeeded in this course; • Explain concept of quality and quality management in health care services, • Explain the importance of customer satisfaction in health care, • Classify health care quality measurement process, • Explain teamwork in health care quality improvement, • Explain quality improvement tools in health care services, • Explain the philosophy of sustainable improvement in healthcare services, • Explain accreditation, certification and quality awards in healthcare services, • Explain the information about the Ministry of Health certification processes quality of reviews In Turkey. |
| Concept of quality and quality management in health care services, importance of customer satisfaction,health care quality measurement process, teamwork in health care quality improvement, quality improvement tools in health care services, the philosophy of sustainable improvement in healthcare services, accreditation, certification and quality awards in healthcare services, the information about the Ministry of Health certification processes quality of reviews In Turkey. There is a 70% attendance requirement. |
| Week | Subject | Related Preparation |
| 1) | Kaya, S. (2005). Sağlık Hizmetlerinde Sürekli Kalite İyileştirme, Pelikan Yayınları. Ankara. Kohn, L.T., Corrigan, J.M., Donaldson, M.S. (2000). To Err Is Human: Building a Safer Health System. Washington, DC: National Academy Press. | |
| 2) | Kaya, S. (2005). Sağlık Hizmetlerinde Sürekli Kalite İyileştirme, Pelikan Yayınları. Ankara. Kohn, L.T., Corrigan, J.M., Donaldson, M.S. (2000). To Err Is Human: Building a Safer Health System. Washington, DC: National Academy Press. | |
| 3) | Kaya, S. (2005). Sağlık Hizmetlerinde Sürekli Kalite İyileştirme, Pelikan Yayınları. Ankara. Kohn, L.T., Corrigan, J.M., Donaldson, M.S. (2000). To Err Is Human: Building a Safer Health System. Washington, DC: National Academy Press. | |
| 4) | Kaya, S. (2005). Sağlık Hizmetlerinde Sürekli Kalite İyileştirme, Pelikan Yayınları. Ankara. Kohn, L.T., Corrigan, J.M., Donaldson, M.S. (2000). To Err Is Human: Building a Safer Health System. Washington, DC: National Academy Press. | |
| 5) | Kaya, S. (2005). Sağlık Hizmetlerinde Sürekli Kalite İyileştirme, Pelikan Yayınları. Ankara. Kohn, L.T., Corrigan, J.M., Donaldson, M.S. (2000). To Err Is Human: Building a Safer Health System. Washington, DC: National Academy Press. | |
| 6) | Kaya, S. (2005). Sağlık Hizmetlerinde Sürekli Kalite İyileştirme, Pelikan Yayınları. Ankara. Kohn, L.T., Corrigan, J.M., Donaldson, M.S. (2000). To Err Is Human: Building a Safer Health System. Washington, DC: National Academy Press. | |
| 7) | Kaya, S. (2005). Sağlık Hizmetlerinde Sürekli Kalite İyileştirme, Pelikan Yayınları. Ankara. Kohn, L.T., Corrigan, J.M., Donaldson, M.S. (2000). To Err Is Human: Building a Safer Health System. Washington, DC: National Academy Press. | |
| 8) | Kaya, S. (2005). Sağlık Hizmetlerinde Sürekli Kalite İyileştirme, Pelikan Yayınları. Ankara. Kohn, L.T., Corrigan, J.M., Donaldson, M.S. (2000). To Err Is Human: Building a Safer Health System. Washington, DC: National Academy Press. | |
| 9) | Midterm Exam | |
| 10) | Kaya, S. (2005). Sağlık Hizmetlerinde Sürekli Kalite İyileştirme, Pelikan Yayınları. Ankara. Kohn, L.T., Corrigan, J.M., Donaldson, M.S. (2000). To Err Is Human: Building a Safer Health System. Washington, DC: National Academy Press. | |
| 11) | Kaya, S. (2005). Sağlık Hizmetlerinde Sürekli Kalite İyileştirme, Pelikan Yayınları. Ankara. Kohn, L.T., Corrigan, J.M., Donaldson, M.S. (2000). To Err Is Human: Building a Safer Health System. Washington, DC: National Academy Press. | |
| 12) | Kaya, S. (2005). Sağlık Hizmetlerinde Sürekli Kalite İyileştirme, Pelikan Yayınları. Ankara. Kohn, L.T., Corrigan, J.M., Donaldson, M.S. (2000). To Err Is Human: Building a Safer Health System. Washington, DC: National Academy Press. | |
| 13) | Kaya, S. (2005). Sağlık Hizmetlerinde Sürekli Kalite İyileştirme, Pelikan Yayınları. Ankara. Kohn, L.T., Corrigan, J.M., Donaldson, M.S. (2000). To Err Is Human: Building a Safer Health System. Washington, DC: National Academy Press. | |
| 14) | Kaya, S. (2005). Sağlık Hizmetlerinde Sürekli Kalite İyileştirme, Pelikan Yayınları. Ankara. Kohn, L.T., Corrigan, J.M., Donaldson, M.S. (2000). To Err Is Human: Building a Safer Health System. Washington, DC: National Academy Press. |
| Course Notes / Textbooks: | Kaya, S. (2005). Sağlık Hizmetlerinde Sürekli Kalite İyileştirme, Pelikan Yayınları. Ankara. Kohn, L.T., Corrigan, J.M., Donaldson, M.S. (2000). To Err Is Human: Building a Safer Health System. Washington, DC: National Academy Press. |
| References: | Kaissi, A. (2006). “An Organizational Approach to Understanding Patient Safety and Medical Error”, Health Care Manager, 25 (4): 292-305. American Health Research Quality. (2007). Patient Safety Network, Glossary Terms. |
| Semester Requirements | Number of Activities | Level of Contribution |
| Midterms | 1 | % 40 |
| Final | 1 | % 60 |
| Total | % 100 | |
| PERCENTAGE OF SEMESTER WORK | % 40 | |
| PERCENTAGE OF FINAL WORK | % 60 | |
| Total | % 100 | |
| Activities | Number of Activities | Duration (Hours) | Workload |
| Course Hours | 13 | 2 | 26 |
| Study Hours Out of Class | 7 | 10 | 70 |
| Midterms | 1 | 2 | 2 |
| Final | 1 | 2 | 2 |
| Total Workload | 100 | ||
| No Effect | 1 Lowest | 2 Low | 3 Average | 4 High | 5 Highest |
| Program Outcomes | Level of Contribution | |
| 1) | To have theoretical and practical knowledge required to fulfill professional roles and functions of Management of Health Scşences field. | 5 |
| 2) | To act in accordance with ethical principles and values in management, to learn and implement related regulations and guides. | 4 |
| 3) | To use life-long learning, problem-solving and critical thinking skills. | 3 |
| 4) | To identify the process of management functions (management and organization, public relations, human resources, cost accounting, marketing) in the Management of Health Sciences field. | 5 |
| 5) | To take part in research, projects and activities within sense of social responsibility and interdisciplinary approach. | 1 |
| 6) | To have skills for planning training programs and projects according to health education needs of individual, family and the community. | 1 |
| 7) | To be sensitive to health problems of the community and to be able to offer solutions. | 1 |
| 8) | To be able to use effective communication skills; to take responsibility as a team member in collaboration with other professions. | 2 |
| 9) | To have skills for research, planning and practice about health systems and health information systems field within national and international level. | 1 |
| 10) | To be able to search for literature in health sciences and management and information sources to access to information and use the information effectively. | 5 |
| 11) | To be able to monitor occupational information using at least one foreign language, to collaborate and communicate with colleagues at international level. | 2 |
| 12) | To be a role model with contemporary and professional identity. | 4 |