MEDICINE | |||||
Bachelor | TR-NQF-HE: Level 6 | QF-EHEA: First Cycle | EQF-LLL: Level 6 |
Course Code | Course Name | Semester | Theoretical | Practical | Credit | ECTS |
ISM5212 | Quality Management | Spring Fall |
3 | 0 | 3 | 12 |
This catalog is for information purposes. Course status is determined by the relevant department at the beginning of semester. |
Language of instruction: | Turkish |
Type of course: | Non-Departmental Elective |
Course Level: | Bachelor’s Degree (First Cycle) |
Mode of Delivery: | Face to face |
Course Coordinator : | Assoc. Prof. AHMET BEŞKESE |
Course Lecturer(s): |
Assoc. Prof. AHMET BEŞKESE |
Recommended Optional Program Components: | N.A. |
Course Objectives: | The aim of the course is to provide the fundamentals of quality management including statistical quality control. The course covers causes of variation, statistical process control, control charts, quality control tools and techniques. The managerial and organizational aspects of quality, total quality management (TQM), quality awards, quality assurance systems, the IS0 certification process, six-sigma and the DMAIC process are also covered. Applications with statistical software packages are also utilized. |
The students who have succeeded in this course; I. Discuss quality, quality improvement and different dimensions of quality. II. Describe the quality management philosophies of Deming, Juran, Feigenbaum and Crosby. III. Discuss TQM, six-sigma, ISO standards and quality awards. IV. Explain the steps of DMAIC. V. Recognize the chance and assignable causes of variability in a process. VI. Use the basic process improvement tools of statistical process control. VII. Evaluate confidence intervals for one sample and for comparing two samples. VIII. Construct different types of control charts for variables. IX. Analyze process capability using control charts. X. Construct different types of control charts for attributes. |
The course covers acceptance sampling, types of sampling plans, causes of variation, statistical process control, control charts, quality control tools and techniques. The managerial and organizational aspects of quality, total quality management (TQM), quality awards, quality assurance systems, the IS0 certification process, six-sigma and the DMAIC process are also covered. |
Week | Subject | Related Preparation |
1) | Introduction to Quality: basic definitions and historical development of quality and quality improvement | |
2) | Relation between quality and productivity, quality costs, quality management philosophies | |
3) | Management Aspects of Quality: TQM, ISO, Six-sigma | |
4) | Management Aspects of Quality: DFSS, Lean, DMAIC process | |
5) | Tools and Techniques for Quality Control and Improvement | |
6) | Statistical Inference about Product and Process Quality | |
7) | Statistical Inference about Product and Process Quality | |
8) | Midterm | |
9) | Control Charts for Variables: Xbar-R, Xbar-S, I-MR control charts | |
10) | Control Charts for Variables: CUSUM, EWMA control charts | |
11) | Process Capability Analysis using Control Charts | |
12) | Control Charts for Attributes: p, np control charts | |
13) | Control Charts for Attributes: c, u control charts | |
14) | Project presentations |
Course Notes / Textbooks: | Douglas C. Montgomery, Cheryl L. Jennings, Michele E. Pfund, 2011. Managing, Controlling, and Improving Quality, John Wiley & Sons, 1st Edition |
References: | Douglas C. Montgomery, 2009. Statistical Quality Control: A Modern Introduction, John Wiley & Sons, 6th Edition |
Semester Requirements | Number of Activities | Level of Contribution |
Homework Assignments | 4 | % 10 |
Project | 1 | % 20 |
Midterms | 1 | % 30 |
Final | 1 | % 40 |
Total | % 100 | |
PERCENTAGE OF SEMESTER WORK | % 40 | |
PERCENTAGE OF FINAL WORK | % 60 | |
Total | % 100 |
Activities | Number of Activities | Duration (Hours) | Workload |
Course Hours | 14 | 3 | 42 |
Study Hours Out of Class | 14 | 2 | 28 |
Presentations / Seminar | 1 | 10 | 10 |
Project | 1 | 40 | 40 |
Homework Assignments | 4 | 10 | 40 |
Midterms | 1 | 15 | 15 |
Final | 1 | 20 | 20 |
Total Workload | 195 |
No Effect | 1 Lowest | 2 Low | 3 Average | 4 High | 5 Highest |
Program Outcomes | Level of Contribution | |
1) | Integrates the knowledge, skills and attitudes acquired from basic and clinical medical sciences, behavioral sciences and social sciences, and uses them in health service delivery. | |
2) | In patient management, shows a biopsychosocial approach that takes into account the socio-demographic and sociocultural background of the individual, regardless of language, religion, race and gender. | |
3) | In the provision of health services, prioritizes the protection and development of the health of individuals and society. | |
4) | Taking into account the individual, societal, social and environmental factors affecting health; does the necessary work to maintain and improve the state of health. | |
5) | By recognizing the characteristics, needs and expectations of the target audience, provides health education to healthy/sick individuals and their relatives and other healthcare professionals. | |
6) | Shows a safe, rational and effective approach in health service delivery, prevention, diagnosis, treatment, follow-up and rehabilitation processes. | |
7) | Performs invasive and/or non-invasive procedures in diagnosis, treatment, follow-up and rehabilitation processes in a safe and effective way for the patient. | |
8) | Provides health services by considering patient and employee health and safety. | |
9) | In the provision of health services, takes into account the changes in the physical and socioeconomic environment on a regional and global scale, as well as the changes in the individual characteristics and behaviors of the people who apply to it. | |
10) | Takes good medical practice into account while carrying out his/her profession. | |
11) | Fulfills its duties and obligations within the framework of ethical principles, rights and legal responsibilities required by its profession. | |
12) | Demonstrates decisive behavior in providing high-quality health care, taking into account the integrity of the patient. | |
13) | Evaluates his/her performance in his/her professional practice by considering his/her emotions and cognitive characteristics. | |
14) | Advocates improving the provision of health services by considering the concepts of social reliability and social responsibility for the protection and development of public health. | |
15) | Can plan and carry out service delivery, training and consultancy processes related to individual and community health in cooperation with all components for the protection and development of health. | |
16) | Evaluates the impact of health policies and practices on individual and community health indicators and advocates increasing the quality of health services. | |
17) | The physician attaches importance to the protection of his/her own physical, mental and social health, and does what is necessary for this | |
18) | Shows exemplary behavior and leads the healthcare team during service delivery. | |
19) | Uses resources cost-effectively, for the benefit of society and in accordance with the legislation, in the planning, implementation and evaluation processes of health services in the health institution he/she is the manager of. | |
20) | Establishes positive communication within the health team it serves and assumes different team roles when necessary. | |
21) | Is aware of the duties and responsibilities of the health workers in the health team and acts accordingly. | |
22) | In the professional practices, works in harmony and effectively with the colleagues and other professional groups. | |
23) | Communicates effectively with patients, their relatives, healthcare professionals, other professional groups, institutions and organizations. | |
24) | Communicates effectively with individuals and groups that require a special approach and have different socio-cultural characteristics. | |
25) | In the diagnosis, treatment, follow-up and rehabilitation processes, shows a patient-centered approach that associates the patient with the decision-making mechanisms. | |
26) | Plans and implements scientific research, when necessary, for the population it serves, and uses the results and/or the results of other research for the benefit of the society. | |
27) | Reaches and critically evaluates current literature knowledge about his/her profession. | |
28) | Applies the principles of evidence-based medicine in clinical decision making. | |
29) | Uses information technologies to increase the effectiveness of its work on health care, research and education. | |
30) | Effectively manages individual work processes and career development. | |
31) | Demonstrates skills in acquiring and evaluating new knowledge, integrating it with existing knowledge, applying it to professional situations and adapting to changing conditions throughout professional life. | |
32) | Selects the right learning resources to improve the quality of the health service it offers, organizes its own learning process |