BVS2002 Service Management in Banking and InsuranceBahçeşehir UniversityDegree Programs ADVERTISINGGeneral Information For StudentsDiploma SupplementErasmus Policy StatementNational QualificationsBologna Commission
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Bachelor TR-NQF-HE: Level 6 QF-EHEA: First Cycle EQF-LLL: Level 6

Course Introduction and Application Information

Course Code Course Name Semester Theoretical Practical Credit ECTS
BVS2002 Service Management in Banking and Insurance Spring
Fall
1 2 2 4
This catalog is for information purposes. Course status is determined by the relevant department at the beginning of semester.

Basic information

Language of instruction: Turkish
Type of course: Non-Departmental Elective
Course Level: Bachelor’s Degree (First Cycle)
Mode of Delivery: Face to face
Course Coordinator : Instructor SERAP GÖKSU
Recommended Optional Program Components: Explain the properties of banking and insurance services
Course Objectives: The basic target is to give some information about description of marketing, service marketing, marketing specialities of banking and insurance service.

Learning Outcomes

The students who have succeeded in this course;
1. Explain the properties of banking services
2. Banking service planning and strategies to explain
3. Services of the Bank to explain the price determination
4. Distribution services of the Bank to explain its activities
5. Promotion services of the Bank to explain its activities
6. Explain the properties of the insurance services
7. Insurance services to explain the marketing plan
8. Insurance services, to explain price determination
9. Efforts to explain the distribution of insurance services
10. Promotion activities to explain the insurance services

Course Content

Market structure of banking and insurance sector, Characteristics and marketing of banking services, Planning and strategies for banking services, Determination of the price of bank services, Distribution activities in the services of the Bank, Promotion activities of the bank services, Applications, Insurance marketing, services, features, Case study, Insurance services, marketing planning, Determining the price of insurance services, Distribution activities in the insurance services, Promotion activities of the insurance services, Case study

Weekly Detailed Course Contents

Week Subject Related Preparation
1) Market structure of banking and insurance sector Students are given the course materials a week before.
2) Characteristics and marketing of banking services Students are given the course materials a week before.
3) Planning and strategies for banking services Students are given the course materials a week before.
4) Determination of the price of bank services Students are given the course materials a week before.
5) Distribution activities in the services of the Bank Students are given the course materials a week before.
6) Promotion activities of the bank services Students are given the course materials a week before.
7) Insurance marketing, services, features Students are given the course materials a week before.
8) Practical Applications
9) Case study Students are given the course materials a week before.
10) Insurance services, marketing planning Students are given the course materials a week before.
11) Determining the price of insurance services Students are given the course materials a week before.
12) Distribution activities in the insurance services Students are given the course materials a week before.
13) Promotion activities of the insurance services Students are given the course materials a week before.
14) Case study Students are given the course materials a week before.

Sources

Course Notes / Textbooks: Şendoğdu, A.Aslan,Banka Hizmetlerinin Pazarlaması, Literatür Yayınları, İstanbul, 2008.
References: Odabaşı, Yavuz, Banka ve Sigorta Pazarlaması, Anadolu Üniversitesi Yayınları, 2006.

Evaluation System

Semester Requirements Number of Activities Level of Contribution
Quizzes 1 % 5
Homework Assignments 4 % 5
Midterms 1 % 30
Final 1 % 60
Total % 100
PERCENTAGE OF SEMESTER WORK % 40
PERCENTAGE OF FINAL WORK % 60
Total % 100

ECTS / Workload Table

Activities Number of Activities Duration (Hours) Workload
Course Hours 14 3 42
Study Hours Out of Class 14 2 28
Homework Assignments 3 3 9
Quizzes 1 1 1
Midterms 1 1 1
Final 1 2 2
Total Workload 83

Contribution of Learning Outcomes to Programme Outcomes

No Effect 1 Lowest 2 Low 3 Average 4 High 5 Highest
           
Program Outcomes Level of Contribution
1) To be able to apply theoretical concepts related to mass communication, consumer behavior, psychology, persuasion,sociology, marketing, and other related fields to understand how advertising and brand communication works in a free-market economy. 2
2) To be able to critically discuss and interpret theories, concepts, methods, tools and ideas in the field of advertising. 2
3) To be able to research, create, design, write, and present an advertising campaign and brand strategies of their own creation and compete for an account as they would at an advertising agency. 2
4) To be able to analyze primary and secondary research data for a variety of products and services. 2
5) To be able to develop an understanding of the history of advertising as it relates to the emergence of mass media outlets and the importance of advertising in the marketplace. 2
6) To be able to follow developments, techniques, methods, as well as research in advertising field; and to be able to communicate with international colleagues in a foreign language. (“European Language Portfolio Global Scale”, Level B1) 2
7) To be able to take responsibility in an individual capacity or as a team in generating solutions to unexpected problems that arise during implementation process in the Advertising field. 3
8) To be able to understand how advertising works in a global economy, taking into account cultural, societal, political, and economic differences that exist across countries and cultures. 2
9) To be able to approach the dynamics of the field with an integrated perspective, with creative and critical thinking, develop original and creative strategies. 2
10) To be able to to create strategic advertisements for print, broadcast, online and other media, as well as how to integrate a campaign idea across several media categories in a culturally diverse marketplace. 2
11) To be able to use computer software required by the discipline and to possess advanced-level computing and IT skills. (“European Computer Driving Licence”, Advanced Level) 2
12) To be able to identify and meet the demands of learning requirements. 2
13) To be able to develop an understanding and appreciation of the core ethical principles of the advertising profession. 2